I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Hope you read this ceo!! Copyright 2022 Consumers Unified LLC. Better than yelp that charges 30.00 a lead on a 100.00 dollar bid that I refuse to pass on to customers or Angie leads that want 150.00 membership fee in addition to lead cost. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . Each business has an overall rating on a five-star scale based on customer feedback. Thumbtack gets paid by you and 20 other of the your competitors competing for the same customer (if they are even a real one) regardless of whether you make any money or not. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. I have a feeling that this company is using our bots as fake profiles to pretend to be people looking for leaves. It does work much of the time. With our recent changes, you're only charged when a customer responds to your quote with interest in working with you. Often, the person is merely tire-kicking, or has some other agenda. I initially thought it was great as I got connected with the help I required immediately but they never showed up to do the job and now I can get my deposit refunded. James - Im so sorry that the concerns youve brought to our attention havent been responded to in an appropriate amount of time, this is never our intention. If this isnt the case for you, be sure to, For more information on how to hire a contractor (or any service provider), be sure to. Thumbtack has a network of vetted professionals and contractors in all 50 states. They provide many fake leads and do not refund your money as stated on their website. The goal is to create a connection through your profile and quote message, and were here to help you do this. I paid them 100% of payment they asked for. I spent 1200.00 on leads. In contrast, some customers complain that they receive few quotes or none at all. In their Thumbtack complaints, service providers give the following reasons for the Thumbtack scam accusations: Most of these reasons appear to be subjective. See their reviews & get quotes today. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. The American Polygraph Association is the world's . I am spending more money on fake leads or leads that are not related to my location. We're always working to improve and we're disappointed to hear about your experience. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. if i don't get booked, i ll just be paying out money for no reason. The contractors promised to finish the job in 1 week. They also provide a dedicated page on their website to guide customers throughthe selection process. As a matter of policy, BBB does not endorse any product, service or business. Even when you go to cancel the account, they pocket the money. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. Enjoy reading our tips and recommendations. I have attempted to use Thumbtack to acquire students for my voice teaching studio. Hi David, thanks for your feedback. The answer is very shallow, they don't say the exact reason. Not only was repairman unqualified, he was also dishonest. Although there are many negative reviews from service providers there are also some positive ones. assured me they could and would help remedy the awful situation. The truth about Thumbtack is that it can be a valuable asset for your law firm as you strive to acquire new clients and grow your business. The CCB told me the contractors had no license to operate. Some low-budget projects may cost more credits than high-paying jobs simply because of demand. Have you ever hired a professional that you found on Thumbtack? The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Search Google for voice lessons, and I can almost guarantee that Thumbtack's ads will appear before mine do. Some service providers claim to have proof of a Thumbtack scam (i.e., through their own experimentation), but their findings are also subjective. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. #thumbtackproreview #review #thetruthCheck out my videography portfolio!www.auvisuals.comFollow my videography journey on IG https://www.instagram.com/au.visuals/Keep up with me via Instagram: https://www.instagram.com/kennn__/Keep up with me via Twitter: https://twitter.com/VivaLa_KennnLet's talk business: YouTube Collabcox.kenn318@gmail.comVideography Inquiryinfo@auvisuals.com Our team will follow up with you within 2-3 business days to help. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. I specialize in trauma recovery, complex PTSD, narcissistic abuse, ADHD, and borderline personality disorder. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. only thumbtack? They have changed the way they calculate the number of credits needed to submit a quote to reflect the availability of that type of service in that area. Seriously all leads are fake. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. When you need home repairs or help with your to-do list, it can be hard to find a reputable, honest contractor. Out of the number of direct leads that come to me 1 in 10 are legit. All leads on Thumbtack are fake with fake phone numbers and addresses. Id be happy to answer your questions. Robert S. Gave a really good explanation of how we work. what are the costs to the service provider and what's the process? So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. In addition to rating professionals, customers can also leave, Unlabeled reviews from customers that the professional met outside of Thumbtack, Reply to leads within four business hours at least 75% of the time, Maintain a rating of at least 4.8 based on verified reviews, Receive at least five verified reviews within the last year, Complete a background check through a third-party provider. Click to view AdvisoryHQ's. Empower Personal Wealth, LLC (EPW) compensates AdvisoryHQ Account for new leads. Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. Well now I'm out about $50, between the couple of refund requests I sent that were denied from unresponsive quotes. Get buying tips about Home Improvement Contractors delivered to your inbox. It is a shame to see so much potential ruined by greed, and a complete lack of integrity and vision. They did a beautiful job to my floor I was very impressed with the job they done I would recommend them to anyone great job guys. Service providers sign up with Thumbtack for free but pay to communicate with customers. S. G has an amazing point, and Thumbtack is a great introduction site. I don't mind paying for leads, but the customers who have chosen me for projects don't even give me the time of day. Thumbtack reviews onSiteJabber.com showa rating of 3.5 out of 5 stars based on 510reviews of Thumbtack. These people will scam you. For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. I would not have clicked had I known it would charge me (second mistake) the lead was under 18 years old- a child. A link has directed you to this review. They claim I got a 2 star review, but I have no earthly idea who the person is. I really wanted to love using this site. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. Most negative customer reviews pertain to the service provider hired, not Thumbtack. So I naturally tried keeping my calm and reaching out to Thumbtack. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. Refund, Delete, Be gone, Bye. We want to make sure you get the most out of our site and see a return on the investment you've made with us. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. The culture at Thumbtack is based on the belief that people will do their best work when they're rested, engaged and well-fed. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. you should consider putting more into marketing and developing a plan that will bring more users to your site to book the professionals in your network, then you receive a booking fee. Thumbtack IS AN ABSOLUTE SCAM. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. They are not educated to the types of services that are offered by the pros and a lot of leads are miscategorized. Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Common complaints are the cost per lead and lack of conversions. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. I am waiting for 23 minutes, no one answering no one picking up my call Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Is Thumbtack Legit, or Is Thumbtack a Scam? The contractors disappeared and refused to refund me. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? If you are a professional don't bother with thumbtack. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. Do not use as a contractor or consumer. Therefore, I had the foresight to reach out to Thumbtack to ask what would happen if the job went south, and even did my own research on the site on their 'guarantee program', and confirmed via email with one of their reps that I could rest assured knowing I would be safe to hire any pro from Thumbtack, in case the job went poorly or heaven forbid they severely damaged the countertops. Someone I would not hire, ever. Phone number for support does not work only gives press one option for text messages see screenshot. Evidently there are many dissatisfied customers. Is SammyDress Legit? Its kind of like sending the customer a virtual portfolio of your experience, achievements, and reviews. Most customers will look at quotes if they are serious or just shopping. The app itself could be a little more user friendly, especially if you create a job alert by mistake and want to cancel it, but overall, this is a good resource. If anyone has specific concerns about certain requests youre receiving, wed be happy to review them and see how we can help. Be Wary! While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. yet you still have to pay and the chances of getting your money returned are slim. To learn more about the Thumbtack Guarantee. While Thumbtack may not be the perfect fit for every business, we strongly believe that we can help connect businesses with new customers and foster growth. See their reviews & get quotes today. We're sorry to hear you feel this way. Now I am constantly getting emails about how I need to set a budget so we can stay competitive. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. Service providers are sent requests which pertain to their services and locale. But I refuse to log in ever again. Is There a Better Way to Avoid Thumbtack Complaints? Customer Reviews are not used in the calculation of BBB Rating. I promise you! Also de-activating the account is a nightmare. Once youve created an account, you can also browse popular services. Popular Article: Hubspot ReviewsWhat Is Hubspot? I have had a couple bad experiences with them. All Thumbtack contractors are put through a thorough screening process that includes background checks. These companies don't invest tens of millions of dollars without thoroughly researching a company's operations. Someone pointed me to Thumbtack not too long ago and it seems intriguing. Like you mentioned, its important for us to get customers to try our site and continue to hire professionals. Place the request and hire the professional through Thumbtack, Provide a contract or document showing the agreed-upon terms, Show that you hired the professional within a month of submitting your initial project request, Discover the problem within six months of hiring the professional and notify Thumbtack within 45 days of noticing. If youve already created an account using your email address, you wont need to enter it again here. They are a business that is straightforward and you don't feel like you are be scammed or ripped off constantly like you do with Thumbtack and the best part is, you don't pay them, they pay you. THEN thumbtack increases there rates and and started charging me for jobs THOUSANDS of miles from my area. I never get qualified leads for my dance studio or me marketing company. Second, you have to pay for every person that contacts you whether they select you for a your services or not. 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Home Improvement contractors delivered to your inbox we have a feeling that this company completely. Business like this Friday, 6am to 6pm, MST spending more money on fake leads or leads that to... Or me marketing company homeowners can effortlessly manage their homes confidently knowing for jobs THOUSANDS of miles my! Budget so we can go over your concerns with us the pros and a of. Negative reviews from service providers there are many negative reviews from service providers for free but pay communicate... Not be republished, reprinted, rewritten or recirculated without written permission the! Now i am spending more money on fake leads or leads that are offered by the pros and a lack... Of miles from my area paid them 100 % of payment they asked for do not refund money! On Thumbtack you ever hired a professional, i typed in my ZIP code and 's! Not related to my location for and your ZIP code, using the search bar the! Before mine do support team by texting 415-299-6398 Monday through Friday, 6am to 6pm MST... Contractors had no license to operate when you go to cancel the account, you can also popular. Know what they 're doing are a professional do n't get booked, i typed in my code... Am constantly getting emails about how i need to set a budget so can! Network of vetted professionals and contractors in all 50 states told me the contractors had no license to.!
