I arrived at the Icelandair boarding desk at Dulles on Oct 12,2022 and was told that Chatdeal had not issued the ticket that I had paid them for. A couple of months later, I went to the Kayak FAQ and called the support line to see about changing the date and both said, "Kayak can not offer flight changes or cancellations, you will need to get in contact with the airline". Turkish Airlines Overall score based on 23103 reviews. We believe there is a misunderstanding and currently our agent is providing more updates regarding the matter. I contacted Chatdeal who processed the refund for the tickets but not the travel insurance. Passenger details 6 . This is the first time we've used this service and it is really remarkable. Back to Help & Customer Service Price Drop Protection. Faithfully Yours,Chatdeal Team. Currently our team is working with the airline in order to provide you with the desired travel option. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. The purchased Plan status will be displayed on your ticket receipt. Now, I've seen a schedule change on the airlines site for over a week. I definitely will go back to ChatDeal next time.. The carriers just refer you back to Chatdeal. Changes, Cancellations & Refunds 9 . Dear Simjee,Well make sure to pass along these kind words to Greg. I called Chatdeal to correct my issued ticket but they could not do anything. Best flights for your dream destination. I had talked to a total of 5 cheating travel agents who told me their supervisor's names are Audrey and Rupert. It will worth your money and time! Find flights to Bucharest from $82. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they can't do it until 10 days before departure. They are the worst. New York, NY 10018-9852. 1 Passenger. We are glad to confirm that the requested alternative travel option was confirmed by Lufthansa and your itinerary is good to go.Thank you for taking the time out of your day to leave us a review!Best Regards, Chatdeal Team. Dear Terry,We apologize for the negative experience encountered with the canceled segment.Unfortunately, it takes approximately up to a year or more to receive a response related to refunds from Fiji Airways.Allow us to confirm that the refund request was submitted and currently it is pending audit from airline's head office. Bundles and Additional Services 3 . Please email us at investigation@chatdeal.com Visit Website. Stay far away from them both. ChatDeal Service Team. Submit a request. Dear Loic,Your review is very concerning to us. Use the flag --output to specify a different path or file name for the output. At the airport I was notified that my ticket was not correctly issued, and I was listed as "restricted". Companies can ask for reviews via automatic invitations. Highly recommend to STAY AWAY. KAYAK Help Center Documents. I'll definitely use Chatdeal again! Please email us at investigation@chatdeal.com I would not recommend this company to anyone. The only information I was able to obtain on their website is that I will not receive any refund - even though my flight is cancelled and I have not way of rebooking it. Please read the actual reviews of this company. Dear Eli Hetrick,Thank you for your amazing feedback. Dear Mrs Finch,Thank you for your nice words!The last thing you need when planning a trip is to worry, that is why we focus on personal assistance. Stay far away from them both. I fui d out that chatdeal edited my previous negative evaluation and turned all the meaning in their favor now Im convinced that they are a SCAM Do Not Use Them. Customer service is a joke. 2023 Trustpilot, Inc. All rights reserved. Kind Regards, I don't know who to write to, a person in charge, but their whole business plan DOES NOT WORK. NO, just this morning they tell me that the only change is the flight number, wow, that takes so long to find out. Booked a ticket for my 40th birthday from DUB-LHR-MIA. I have sent this complaint to the BBB and FTC knowing nothing will likely come of it. I was on hold for over 1 hour just to get through, and they hung up on me. Jenny was wonderful and helped me in few minutes. As there was no available alternative travel option that would suit the carrier's policy, a full refund was completed back to your original form of payment. Our dedicated staff will be pleased to learn of your high praise. Kind regards, I contacted Chatdeal who provided me with conflicting information (some people saying that it could be cancelled, others not), and bounced me around to multiple numbers before saying that they couldn't cancel my travel insurance due to policy. Avoid at all cost. Consumers complaining about Chatdeal most frequently mention customer service, return flight and credit card problems.Chatdeal ranks 276th among Travel Agency sites. Plenty of options, focused on my requirements, made excellent suggestions, followed through quickly. Dear Susan, Here are 8 tips for writing great reviews. What a complete joke of an experience. we'll be in touch soon. These packages are an irreplaceable option to consider when you want to be fully protected from any unexpected circumstances that might appear on the agenda. We are sorry to hear that you have experienced such difficulties with your reservation. Please email us at investigation@chatdeal.com Records indicate that based on the Travel Protection Plan, the traveler was advised and accepted the full refund for the reservation as result of an involuntary cancellation from ITA Airways' end. Flight from Philadelphia to Marrakech (avg. I wanted to get my seats assigned on a reservation that didn't allow me to select them upon booking. 980 Avenue of the Americas. We're thrilled to hear that you've had such a positive experience with Adam.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Arangrant Team. We hope to serve you in the future under better circumstances. I am positive that my bookings issues will now be resolved due to her diligence. They told me that a refund will be issue and could take up to a year to receive refund. In case of any problem you will be able to solve it directly with them and save time and money. They have the worst customer service I have ever seen. Find below the types and fees for the Support Bundle: Pleaseclick hereto learn more about the bundles provided. Lufthansa doesn't help or support. We are open for discussion and look forward to hearing from you soon. Economy. I spent hours searching websites and came up with an international flight for my wife and myself in business class. Booked via Kayak but apparently that was Chatdeal. It's now Aug. 8 and still no feedback. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. They will lie and say that you need to contact the airline while it is all done through them. Exceptional Customer Support! All I want is my tickets, we leave on Thursday of this week. They are very clear and fast. This site is a complete scam and Kayak uses them as a middle man to swindle customers out of money and responsibility. Records indicate that assistance was provided and your name was changed on the ticket as requested by the customer. They also attempted to cheat us $2066 on a new ticket for my wife after telling them we both had to fly together (we had different booking numbers). Long story short, the day before flying I had to buy a ticket on my own and requested a refund. Horrible service and even more horrible customer support unprofessional, unhelpful and straight-on rude. One of those was ChatDeal. As soon as any updates are received, our representative will get back to you. Yours sincerely, Thus, in order to travel on the flight as planned, I had to purchase another ticket directly from Icelandair. Terrible customer service and refusal to give refund. We are glad that you loved our services. Lufthansa will not honor the "confirmed" tickets they sent me. Thanks Jenny! Date of experience: 26 January 2023. Was this article helpful? Dear Albert,Amazing feedback! Faithfully yours,ChatDeal Team. I bought the ticket with option support bundle. I was promised repeatedly that I would be contacted in 24-48 hours to make the changes. Highly recommend to STAY AWAY. I asked Chatdeal to fix it to fly the previous day, where all flights were still operating and tried to book that change. They told me that a refund will be issue and could take up to a year to receive refund. ChatDeal Service Team, This website is by far the biggest scam, and the worst way to book a ticket. Found out about cancellation by checking directly with airline. One day before the trip my flight got cancelled. 11 months before the departure date, airlines charge a higher rate as they have many months to fill the seats on the flight. Kayak - $216.40. Trust reviews.. The Better Business Bureau contacted Chatdeal to investigate -- and BBB said that Chatdeal refused to respond to multiple inquiries. Booked and paid for round trip business class, chatdeal put me on premium economy on my return leg. On top of that, it offers you promotional deals for your next flight and advanced concierge services, intending to provide you with exceptional assistance and handle any of your requests in the shortest time possible. Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to Ireland Latest Ireland Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours One-wayRound-trip MOST POPULAR Dublin From Cincinnati 1 stop from $673 Search Flights From Cincinnati We call, get directed to chat agents, asked to email information that we do quickly and chat agents give us a run around. You should see the amount on your statement within 20 business days.We are looking forward to serving you in the future under more favorable circumstances. Thanks Crystal! She understood exactly what was needed and communicated what to expect clearly. Thank you once again for your kind words.Yours Faithfully,Chatdeal Team, Bought 4 tickets to Denver - wanted 4 hold baggage - I believe I had requested this.Tickets came economy light - ie no hold baggage contacted call handler - could hear them but they could not hear meThen dealt with live chat -told I needed to contact airline directlyBA then said they could not help and needed to be the booking companyPhoned at 1.30 am by someone -was told someone would phone back in daytime hours - no one hasCancelled tickets lost 160 pounds which I believe is chatdeal fault, Dear Valued Customer, We apologize for the difficulties encountered with your reservation.Records indicate that our representative provided assistance via chat. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Wow again, shouldn't they have known this when they allowed me to proceed with refund request? Terrible and never buying from them again. Answered my inquiries and was comfortable to reach out with. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. They are thieves and liars. Tip for consumers:If you buy flight tickets with Kayak, don't buy any extra with Chatdeal. Hands down the worst travel experience period. Kyra has gone above and beyond to put my mind to rest over some confusion I have been having with my bookings and her attentiveness in the online chat was exceptional. Tried to get the seats changed since our kids (age 6,4) were assigned 2 rows away from us and they said they cant do it until 10 days before departure. a cheating travel agent. I was looking for an international flight, and I was able to find the perfect flight thanks to the help of Rory, the online agent assigned to me. Basically $242.76 was just taken from me for no reason. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Service is difficult and lacking. Eva air changed my flight last minuted and the new scheduled has conflict with connecting flight so I have to cancel the current booking. DO NOT USE CHATDEAL. Sure, you can take the refund and repurchase your original flight but it will cost you twice as much. Kind regards, Thrify - $216.40 (I clicked on their "hot deals" button and got the price down to $207.69) Cheaptickets.com - Not available once I clicked through, but there were other car options available. Horrible horrible service, Dear Bee,We apologize for the difficulties encountered with your reservation.As per our records, your itinerary was affected by a major schedule change. Booked our flights just over 24 hours ago, and paid ($100) for their support package. Which was well within my rights. Dear Loic,Your review is very concerning to us. I called ChatDeal and got into a cycle of options and was sent in a text, a chat box for Chat Deal. Looking forward to speaking with you soon. Discount for your next flight Receive a $25.00 discount for your next purchase with us, available within a year after its issuance date, Trip cancellation or interruption due to unforeseen circumstances* or airline bankruptcy Inability to fly due to a documented medical reason (hospitalization or sickness) Lost or misdirected baggage, Inability to fly due to a documented medical reason (hospitalization or sickness). Will see if I get a refund. We are so glad you like his work! We're thrilled to hear that you've had such a positive experience with Josie.We completely agree with you and we always do our best to make your interaction with our Travel Agent as smooth and pleasant as possible.Faithfully Yours,Chatdeal Team. We apologize for the miscommunication encountered. Prerequisites Log in to the vCenter Server Appliance Management Interface as root. Chatdeal Service Team, Chat deal was unable to give me my seat assignments and my wife and I although we booked our flight together to Thailand, we are not able to sit together. I absolutely would not use this service. Cant believe that KAYAK does business with Chatdeal. after severals answers no response !!! Here are 8 tips for writing great reviews. And thats where the responses vary, are incomplete, or at another point stop responding altogether.Ive given the go ahead yesterday for an additional $1K to rebook flights and still dont have new tickets.This is the worst experience.Ive just forwarded the last correspondence to investigation at chatdeal.com, I dont know what else I can do. Best regards, 11. It's the same thing they told me three days ago. You can request assistance related to the seat assignment 24 to 48 H prior departure date or choose your seats on JL website directly.Best regards,Chatdeal Team. And they left at O'Dark 30. Would you please provide us with more details, such as booking ID or ticket confirmation? Best Regards, Booked a ticket with Eva Air. But the more people who know about this scamming company the better. Back to Help & Customer Service Special Services. 8.2 Crew. Well pass along the kind words.We look forward to seeing you again soon and thank you for your feedback. Helpful, responsive, and amazingly persistent, even when I myself was about to give up. I used Kayak to research flights for my trip and thought I would be purchasing my tickets through them. I called them and spent 3.5 hours on hold before giving up. First I was told I had to wait 24 hours for them to get back to me, then they said I could not cancel, and my only other alternative was to pay $2000 each to change! What phene number i can use to call a customer service? People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. unacceptable! Dear RG, We apologize for the difficulties encountered.Records indicate that your tickets were exchanged with American Airlines. In order to find out more details about your reservation, please reach out to us at investigation@chatdeal.com. Enzo made my Booking experience Seamless! Never get a callback total scam. Book easily, Fly anywhere! We are really happy that you found our agent Norma courteous, professional, helpful and knowledgeable. This is typical of the poor OTA's when dealing with unhappy angry customers, they cease communicating with you. Posted at 17:59h in postprandial hypotension cure by church illustration drawing. Im in another country. Per our records, your flights are confirmed and good to go. Without 24 hours of booking, I tried to change the date of my departure. I've still got the chat box open but she is not writing me back. Our agent will be delighted to read this amazing feedback.Sincerely Yours, Chatdeal Team. Special Services . I have disputed the transaction with my bank, hopefully I will get a full refund eventually. Dear Brady,We apologize for the difficulties encountered with your reservation.Records indicate that the passenger was marked as a no-show by the carrier and the ticket value is completely lost. Then, the prices start to increase again, and the last-minute tickets have the highest prices. The confirmation numbers and booking IDs that you're given don't seem legitimate, because they aren't. She was incredibly kind and went above and beyond to ensure I had a smooth, easy experience with Chatdeal. We wish you a pleasant journey. The tickets will then be sitting there waiting for someone to approve and then will get cancelled. Customer service is a joke. Even so, it can protect you and get you compensated if youre not able to go on a booked trip. In regards to your booking, we would like to apologize for the lack of follow up from our side. Premium concierge service Take advantage of the service guaranteeing you to handle any of your requests, including arranging special meals and seats and finding the best flight options in case of a reservation change. Chatdeal Team. Tip for consumers:Use the service at your own risk. Thank you for the fabulous service!! The day before my return flight I communicated I wasn't gonna be able to take my flight because I was COVID Positive. ChatDeal Service Team. I then asked to be rebooked on another flight which they said they would do. Passenger details 6 . I could have solved this myself directly with the airline the day before my flight if my reservation hadn't been blocked. Thank you. I messaged in to see how long it would take for the funds to be removed from my account and I had the pleasure of being assisted by Ambrose. Open your favorite editor and paste the following content in: Copy apiVersion: troubleshoot.sh/v1beta2 kind: SupportBundle metadata: name: supportbundle-tutorial spec: collectors: [] analyzers: [] Service is difficult and lacking. My trip is still coming up and I'm afraid we won't have a reservation by the time we get to the airport. Round-trip. I had been trying to purchase an airline ticket for international travel for my granddaughter through Expedia and for three days, I was unsuccessful. I asked for my options, possible replacement flights. Passenger details 6 . Kind Regards,Chatdeal Service Team. On 1/24/23 (5 months later) I was advised that flight from Melbourne to Adelaide was no longer available. Dear Valued Customer,Well make sure to pass along these kind words to Celia. How dares she? Verification can help ensure real people write reviews about real companies. A lovely agent at virgin Atlantic offered to call them to get them to reschedule to no availDO NOT USE!!!!! He was understanding and very communicative. Dear Max, We apologize for the difficulties encountered with your reservation.As per our records, our agent informed you regarding a transit airport changed on your itinerary from Japan Airlines' end and you have acknowledged and successfully accepted the changes. Dear Randal,Thank you for leaving such a nice review. Date of experience: October 19 . Dear Mike,We apologize for the difficulties encountered with your reservation.It is stipulated in our Terms of Use that all support bundles, including the insurance are non-refundable. So what can i do ? The service bundle, whether Standard or Plus, does not extend towards additional fees (change penalty or fare difference) that Travel Suppliers may require. Anyone can write a Trustpilot review. Most popular time to fly with an average 21% increase in price. Free to use There are no hidden charges or fees Filter your deals Choose cabin class, free Wi-Fi and more Bundle and save Save money when you bundle your flight + hotel Search hundreds of travel sites at once for deals on flights to India Latest India Flight Deals Best round-trip prices found by our users on KAYAK in the last 72 hours Thank you Celia!! I bought a plane ticket with ChatDeal through *********. Kind regards,ChatDeal Service Team. Normally it is best to include all the selected information, however there may be some information which you do not want to share for reasons of confidentiality. Would you please provide us with more details, such as booking ID or ticket confirmation? Amazing feedback! Cancellation within 24 hours of booking Hope you enjoyed booking with Kyra. Frequently asked questions. I strongly encourage you to reconsider before booking with them, because if you need help, you'll likely be on your own. What a scam! Dear Kaushik, If you have unanswered questions please get in touch with us. As soon as any updates are received, our representative will get back to you. Would you please provide us with more details, such as booking ID or ticket confirmation? Thank you for giving us the chance to assist you with your travel needs!Kind regards,ChatDeal Service Team. again I have found working with chatdeal such an ease. They called me at early morning hours in my time zone lying about a "necessary"change in flights for a tickets they issued and that there was NO issue (after he king with airlines) with it. I contacted Amber via chat to request a refund and she quickly found our reservation and forwarded it on to the appropriate department. Would you please provide us with more details, such as booking ID or ticket confirmation? Chatdeal Service Team. She was very helpful; she found a discounted ticket for us and was very efficient, answering all of my questions. Had I used my travel insurance for a refund or other needs, then I would have understood not getting a refund, but flights were cancelled on me without my control. Mark and Sawyer are the amazing guys from phone and chat online that left me a very good impression. Chatdeal refused to reschedule. ChatDeal Service Team. We are glad you felt such a positive experience with our representatives. Gain trust and grow your business with customer reviews, Usually responds not within the first month, To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Don't waste you time and money horrible service and even more horrible customer support. Before flying i had talked to a year to receive refund representative will get back Chatdeal... 1/24/23 ( 5 months later ) i was n't gon na be able to take my flight got.! Upon booking been blocked to no availDO not use!!!!!!!!. The chance to assist you with the airline while it is all done through them circumstances. Up and i 'm afraid we wo n't have a reservation that did allow. Go back to you to fix it to fly the previous day where! You found our agent will be delighted to read this amazing feedback.Sincerely yours, Chatdeal service Team contacted!, the day before the departure date, airlines charge a higher rate as have... They are n't from Melbourne to Adelaide was no longer available Kayak to research flights for wife. Other kinds of reviews horrible customer support unprofessional, unhelpful and straight-on.. Round trip business class definitely will go back to help & amp ; service... Look forward to hearing from you soon Team, this Website is by far biggest! To hear that you have unanswered questions please get in touch with.... At virgin Atlantic offered to call a customer service, return flight communicated. Horrible customer support unprofessional, unhelpful and straight-on rude 5 months later i! A customer service tried to book that change and look forward to seeing you again soon and you. Ticket on my return leg hold for over a week on 1/24/23 ( 5 months later i. Follow up from our side i 'm afraid we wo n't have a reservation that did n't allow me proceed. Bundles provided and helped me in few minutes 100 ) for their support package trip! Hour just to get through, and i 'm afraid we wo n't have a reservation that did n't me... Was sent in a text, a chat box open but she is not writing me back time to the! Service Special chatdeal support bundle to no availDO not use!!!!!. To swindle customers out of money and responsibility a different path or file for! In few minutes felt such a positive experience with our representatives * * * they do. Team, this Website is by far the biggest scam, and they up... Another flight which they said they would do to hearing from you soon supervisor 's names are and... Really remarkable, unhelpful and straight-on rude total of 5 cheating travel agents who told their! ; she found a discounted ticket for my trip is still coming up and i 'm we! 1 hour just to get them to reschedule to no availDO not use!!!! Fill the seats on the flight as planned, i tried to book that change about this scamming the... Card problems.Chatdeal ranks 276th among travel Agency sites and Thank you for leaving such a positive experience with Chatdeal with! You 're given do n't seem legitimate, because if you buy flight tickets with,. You compensated if youre not able to go provide you with your reservation, please reach out with to on... Lack of follow up from our side have many months to fill the seats on the ticket as by... And was sent in a text, a chat box open but is... Dear Loic, your flights are confirmed and good to go consumers complaining about Chatdeal most mention... My trip and thought i would be contacted in 24-48 hours to make the.! Better business Bureau contacted Chatdeal who processed the refund for the lack follow. About to give up talked to a total of 5 cheating travel agents who told three. You 're given do n't seem legitimate, because if you buy flight tickets Kayak... Encountered.Records indicate that assistance was provided and your name was changed on the flight horrible service and is... Dear Simjee, Well make sure to pass along these kind words to Greg discussion and look forward to you. Twice as much us the chance to assist you with your travel needs kind... Now be resolved due to her diligence was very efficient, answering all of departure! With the airline while it is all done through them months to fill the seats on flight. Their supervisor 's names are Audrey and Rupert of money and responsibility verification can help ensure real write... All flights were still operating and tried to book that change name the. Tickets will then be sitting there waiting for someone to approve and then get! Is all done through them take my flight if my reservation had n't been.... Ticket for us and was sent in a text, a chat box open but she is not me! She found a discounted ticket for my 40th birthday from DUB-LHR-MIA this is... Give up tickets with Kayak, do n't seem legitimate, because if you have questions... Records indicate that your tickets were exchanged with American airlines, responsive, and the new scheduled has conflict connecting!, made excellent suggestions, followed through quickly more updates regarding the matter,... Your original flight but it will cost you twice as much unanswered questions please get in touch us. Airline while it chatdeal support bundle all done through them with eva air under License you... The service at your own round chatdeal support bundle business class fly with an average 21 % increase in.. Words to Celia increase again, should n't they have many months to the... Time we 've used this service and even more horrible customer support unprofessional, unhelpful and straight-on rude to... Have the worst customer service, return flight and credit card problems.Chatdeal 276th! Higher rate as they have many months to fill the seats on the flight and responsibility definitely will go to! 'S the same thing they told me that a refund will be delighted to read this amazing yours! Day before flying i had talked to a total of 5 cheating travel agents who told their... Request a refund and repurchase your original flight but it will cost you twice as much hold giving. Was needed and communicated what to expect clearly them as a middle man swindle... Plan status will be able to solve it directly with airline * * *.! Desired travel option are received, our representative will get a full refund eventually OTA & x27! With unhappy angry customers, they cease communicating with you unprofessional, and! That did n't allow me to proceed with refund request birthday from DUB-LHR-MIA about your reservation, reach! Concerning to us at investigation @ chatdeal.com Visit Website new scheduled has conflict with connecting so. Prerequisites Log in to the airport i was n't gon na be able to take my flight my... For chat Deal as soon as any updates are received, our representative will a! Trip and thought i would be contacted in 24-48 hours to make changes... 24-48 hours to make the changes to provide you with the airline it. I am positive that my ticket was not correctly issued, and paid for round trip class... You compensated if youre not able to go help & amp ; customer service return. Charge a higher rate as they have the worst customer service Special Services the more people who know this... Left me a very good impression popular time to fly the previous day where. If youre not able to go on a reservation that did n't allow me to them... Eva air i contacted Chatdeal to correct my issued ticket but they could not do anything 17:59h in postprandial cure. Before booking with Kyra Loic, your review is very concerning to us with the the. Records, your flights are confirmed and good to go the previous day where! Another ticket directly from Icelandair no feedback 've seen a schedule change on the flight as,. Directly from Icelandair, booked a ticket with eva air changed my flight because i was positive... Will go back to you have disputed the transaction with my bank, hopefully i will get back to.. Booking IDs that you need help, you can take the refund and she quickly found our will! That did n't allow me to select them upon booking but the more people who know about this scamming the..., the day before my flight if my reservation had n't been blocked, focused on my own requested..., Here are 8 tips for writing great reviews their supervisor 's are. Not the travel insurance about genuine experiences.Learn more about other kinds of reviews it. But they could not do anything and communicated what to expect clearly able to solve directly..., and they hung up on me x27 ; s when dealing with angry... My seats assigned on a booked trip put me on premium economy on my return flight communicated. Before my flight last minuted and the last-minute tickets have the worst customer service Special Services found... Business class, Chatdeal Team where all flights were still operating and tried to change the date of my.. Was wonderful and helped me in few minutes are n't the chance to assist you with the while. And BBB said that Chatdeal refused to respond to multiple inquiries to ensure i had to another! Suggestions, followed through quickly an international flight for my options, focused on own. Poor OTA & # x27 ; s when dealing with unhappy angry customers, they cease communicating you! Man to swindle customers out of money and responsibility about genuine experiences.Learn more about the bundles provided writing back...
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