", "I'm human, and of course, I feel sad if one of my patients has bad news if a customer dies or something happens to my coworkers or someone I care about, but I also don't let those feelings affect my job and productivity.". Kaiser Permanente was updated by Ryan Brunner on November 21st, 2021. However, it can inhibit my ability to grow. ", "To me, it means to have a positive attitude to patients, smile and make them feel comfortable, answer any question they have, or resolve any issues they have. ", "My desire to become a nurse stemmed from my passion for helping people when they are most vulnerable. Being able to adapt to change in the workplace is an essential skill to possess because change is inevitable at Kaiser Permanente. This mindset has consistently allowed me to continue with a productive shift no matter the emotions that come my way and I would be able to bring this same level-headedness to work at Kaiser Permanente. Takes notes when I have to and double-check my work to make sure it's done right like typing prescriptions. I love working as part of a team and my colleagues take well to my personality. ", "This is a great question. Your version of customer service sounds warm, welcoming, and caring. The application opens in early May. ", "Throughout my career, I've always loved working as part of large, inter-departmental teams where my leadership skills can fully be utilized to bring out the best in people. I also help the pharmacist with anything they needed from translating to ringing up customers. When not at work, I spend many days outdoors with my family and I have found that time in the woods or on the water help refresh my body and prepare me well for the next time I step into my job. "In my current job, I had a team member who would scoff at other co-workers' ideas in meetings. Attire. Assure the interviewer that you would treat everyone at Kaiser Permanente with great respect and a positive attitude. Avoid speaking negatively about any patients or colleagues and use a recent example from your current role. One of the things that attracted me to working with Kaiser Permanente is your ongoing community-based research collaborations. Great answer! Well done! ", "I dislike when there's work politics. If I were to be offered this position, I would look forward to bringing these services to this area as well. ", "Yes, the pharmacist and I are the ones that order prescriptions most of the time. ", "A patient scheduled for an Intrathecal Chemotherapy injection was delayed several hours. I would also need a technologist to assist me who could adjust to my easy procedural style.". I even talk about what they are going through. A child dies, a patient yells at you, or you have to give someone a cancer diagnosis. For example - Does your ability to calmly share facts with empathy and answer any follow-up questions help patients relax and adapt to the change in their situation? In leading this project, I gathered a diverse team around our clinic that went through a rigorous process of defining the problems and creating solutions to those issues. What does it mean after your phone interview. Discuss how you can thrive in this role, even during the most stressful times. In addition to this, I also subscribe to a couple of medical-related journals, including the NEJM. This skill means that, in most projects, I am great at creating a plan of action but am most comfortable passing the final patient-facing tasks to our more extroverted personnel. If necessary for my own personal good, I don't hesitate to walk away from my desk and take a walk to calm my brain a bit before stepping back. No matter if you will be working in front-line patient care or back-end support at Kaiser Permanente, communication can be the key to success in the healthcare world. 35 Kaiser Permanente Interview Questions & Answers Table of Contents Adaptability 1. I am always sure that when at home, my family gets my attention first. What they're looking to hear by asking this question is that you have the ability to manage your stress in a healthy and productive manner. ", "I am so glad you pointed out your need for diversity at Kaiser Permanente. If I am offered a position with Kaiser Permanente, you will never find me to be disorganized! The most successful healthcare institutions in the world pride themselves on the trusting relationships that they build with their patients and vendors and this is no different at Kaiser Permanente. Instead, I got permission to spend a day in a highly-rated clinic serving the same population. I also receive emails from different pharmacy pages with interesting articles.". I didn't notice we have new 90 tablet bottles instead of the 30 tablet bottles, and I filled 3 of 90 tablets bottle instead of 3 of 30 tablets. ", "I would describe myself as a hard worker. I like working in an industry where genuine care is valued. Deadline: October 5, 2022. No matter what example you use, make sure that your interviewer walks away from your time together knowing that you have the skills to diffuse a difficult situation and that you realize this is a requirement for the job. In fact, if a particular rumor or bad news was being passed along, I would simply squash it and move on. ", "From a young age, I was raised around a farm and animals are a huge part of my life. As part of the team, I lead the cause of making sure that we took all factors into account and walked through all solutions that we could imagine. I'd be curious to hear if your department had any needs in this area. Nice! You'll quickly find that I am capable to perform this job with the highest of abilities despite not having the required five years of experience. Well done! How to Answer: Why Do You Want to Work Here? I also help the pharmacist manager every year when there is inventory and make sure it was done right with nothing missing and control inventory when we come at 9 pm and count all controls.". A career in healthcare can be emotional at times; however, I choose to focus on the positives. Every person I care for has a story. I have a kind and outgoing personality. My documentation is strong, as well. I took the role of delegating all of the high-priority work among my team and constant lines of communication were the key to success. This process helped make our project a success in the end. Your application includes personal information, transcripts, meaningful experiences, essays, letters of recommendation signed on official letterhead, and MCAT scores. Sign In. There is a balance between allowing normal emotion and allowing it to impact your work. I consider myself to be a strong relationship builder and take pride in my people skills. Did you consider that the patient's physical pain or feeling ill would make his temper short? Clear communication is vital to the successful functioning of any team, but it is especially important in a medical environment where the consequences of misunderstandings or misinformation can be life or death. Interview Questions Give an example of an improvement project you led Highlight your ability to be responsible when it comes to related administrative tasks required for this role with Kaiser Permanente, even if the role you are interviewing for isn't in a clinical setting. "I would be happy to earn my way to the top compensation level if hired at Kaiser Permanente. She's fortunate to work from home, and makes about $32/hr w/ no degree. Maybe you can see opportunity when others can only focus on the issue. ", "As I look back on my career and my life outside of work, my greatest weakness has always been my avoidance of conflict. One is ABC, and the other is XYZ. 1 / 41. "I am a great problem solver because I do not allow stress to cloud my judgment and mute my sound decision making. We also met the needs of our team by protecting the positive culture we had worked so hard to create. Last year, we were in a bind and running very short-staffed during a time when our hospital was at full capacity. If you have an interview for a job at Kaiser Permanente then this is the video that you need to watch in full to help you prepare great answers that will hel. The sheer size of Kaiser Permanente makes them a very culturally diverse organization. You can begin with your recent education, family life, volunteer work, or talk about your travels. Kaiser Permanente interview details in Atlanta: 95 interview questions and 76 interview reviews posted anonymously by Kaiser Permanente interview candidates. Employees of the organization must be able to work with a wide variety of people in a wide array of departments. Either way, be honest with the interviewer about your preferences without leaning negatively, either way. ", "I work good with minimum supervision, but I also enjoy working with a team. I love the fact that Kaiser Permanente seeks to improve the health of both your members and communities that you serve and I'd love to be a part of that mission moving forward. In the end, we awarded those with perfect attendance a $600 bonus. Tell me about yourself. ", "To be completely transparent, I probably bring myself the most stress because of my innate desire to be the best. When we become working adults, it is this fact that can help bring many ideas to the table in a work environment. But this is usually just for transitions. Rather than the typical documenting and reprimanding style that management usually takes, I decided to track the results of an accountability reward system. I take the time to get to know my coworkers and what makes them tick internally to ensure that we work better together. But I want to be upfront, I have done a full background check before, and there is a possibility you will see a charge for possession of marijuana in the check. I believe that building a strong rapport with patients through trust, empathy, and compassion is the key to a successful healthcare organization and I can't wait to bring these qualities to the patients of Kaiser Permanente. I document all necessary information as soon as possible so that the record is up to date and accurate. The reason i chose to continue to pursue nursing is because upon being accepted to the program I loved the patient . To find out what other health systems can learn from KP's experience, the Quarterly recently spoke with Harold "Hal" Wolf III, senior vice president and chief operating officer of the Permanente Federation, the national umbrella organization for the Permanente Medical Groups (the physician component of KP). - I'm a recent graduate of San Jose state. ", "Before my Attending arrived, there was an emergent TIPS procedure from the ICU who was unstable. "In my current role there is a lot of staff turnover when it comes to our management team. You are showing the interviewer that you are highly capable in either situation. Whether it is providing a less than favorable work review, or terminating someone, it doesn't come easy. Among the early respondents was Dr. Sidney R. Garfield, who began to experiment with innovative ways to put advanced medical ideas into . I am a recent grad from Columbia University and have spent the past 12 months traveling the world. The patient was angry and threatened to leave AMA. I am most comfortable, and happy, in this type of environment because it offers me unique learning opportunities. What you describe is a good fit for me, reputable vendors value these skills, and I'd like to represent a company that wants to create long-term sustainable partnerships. With some great advice from some mentors in my role, I have harnessed that fear into the ability to go above and beyond for my patients to help ensure that I've done my part to create a great health outcome for them. During training sessions, I take a methodical and knowledgeable approach with my students and keep an open ear for questions. While I always do my best to provide kind and considerate care to my patients, I heavily emphasize things like patient privacy and patient advocacy when necessary. In my current position, I am not the most persuasive person on our team, but I am highly creative. Our interview questions and answers do not represent any organization, school, or company on our site. I like to do the right thing, and sometimes I get stressed trying to reach that goal, but I think it's a worthwhile endeavor. I volunteered setting up and dismantling a children's consignment sale for 13 years prior to Covid. Take this as an opportunity to market yourself as a positive employee who can enhance a work environment. At the same time, I was going to school to become a tech and got a job at a Wal-Mart pharmacy as a tech in 2010, and I have been working there since.". Wonderful! "In my current position, I was part of a team that was tasked with evaluating and improving our patient discharge procedures from our unit. "Every morning I listen to X Podcast because I find the information to be fresh, and valuable. We also raise chickens and goats and have a couple of horses as well. I am a people person and build relationships with my coworkers and patients alike. The HR Partner and I approached this person to discuss our company culture and how his behavior disrupted the environment. A large organization like Kaiser Permanente walks a fine line when talking about promoting from within because departments want long-term retention while also wanting their employees to reach their goals within the walls of the organization. Talk to your interviewer about a time when have had to adjust to changes on the job. So my wife currently works for Kaiser Permanente as an AAR (aka a membership auditor). We wanted to create a resolution with this person. Is this something junior staff can be involved in? ", "Having worked as an RN for eight years now, my ultimate career goal is to be in a leadership position like a department director. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (58) Medical Assistant (49) Customer Service Representative (49) Intern (44) Prior to bringing in representatives from three hand-selected companies, I brought up the idea of getting references on them first. Having worked in the field in Philadelphia for a few years, I am greatly excited about this opportunity with Kaiser Permanente because of the opportunity to work as part of a larger team and to help make this community a better and healthier place to live. Therefore, any date prior to 2019 might not be accurate. Do you feel it demonstrates that you're committed to knowing and supporting a group of people? Either way, I always do my best, and I make sure the job is done the way it suppose to be.". My notebook saves me when I'm swamped, but I try to be efficient and put info directly into the (group record/EMR/chart) when I can. ", "Yes, I understand I have to have a clean background, and I'm happy to comply with it.". Working closely with colleagues and/or patients in the healthcare world will eventually put you in close contact with someone who is very difficult to work with. Once he agreed to proceed, I informed the department staff of the urgency and expedited the transfer of the patient, which saved his life. Perhaps you use a particular app or software. ", "I am super focused when I am stressed so I can make sure everything is done and correct. Also, for every month with zero sick days, a bonus was added. Answer dates might appear two to three weeks before they were published. I've spoken with my current manager about it, and we've developed a system where he can call me out on the behavior since often I'm not aware of it. ", "I will be successful in this role because I'm responsible, hardworking, learn fast, multitasker, and I'm reliable. In the end, I try to always treat others the way I would expect to be treated if I were in their shoes. I have a full understanding that different cultures and beliefs can bring a team to its full potential because no stones are left unturned when new ideas are being thought of. Looking back, my initiative to involve others was key in making the new procedure work for the entire organization. Chemotherapy is a very controlled substance, and the pharmacist needs to have the proper paperwork in place to release the drug. Talk about the importance of a diverse team and give examples of a time where you thrived in this type of environment. Talk to your interviewer about continuing education you have participated in recently, any conferences you regularly attend, or any seminars you have taken in your field. Are there any specific action steps you would need to take to reach your goal of becoming a PA? Does it help you build trusting relationships with community members? I cannot take on every step of a project all of the time. I enjoy the camaraderie of working in a team, but I can be successful working autonomously as well. Did your team learn how to effectively use PPE and successfully protect themselves and their patients? "Knowing that Kaiser Permanente employs over 200,000 people and has an extremely diverse workforce, I truly value diversity and the importance it plays in a sound and successful business. You are made up of three interdependent entities: The Kaiser Foundation Health Plan, with over twelve million customers, the Kaiser Foundation Hospitals, and the Permanente Medical Groups. Your answer shows the interviewer that you can work well with almost anyone. I don't know what the patient could be going through, but showing I care for them and treating them like family will make a difference for them to feel better. Interviews at Kaiser Permanente Experience Positive 68% Negative 15% Neutral 17% Getting an Interview Applied online 65% Employee Referral 10% Recruiter 10% Difficulty 2.9 Average Hard Average Easy Interviews for Top Jobs at Kaiser Permanente Registered Nurse (57) Medical Assistant (49) Customer Service Representative (49) Intern (44) ", "I know this will come off as cliche, but it's truthful. Truth is always key, so I will be honest and clear when communicating the news. I strive for perfection too often, which causes unnecessary stress for myself. ", "I have always been naturally introverted, but I have turned that personality trait into an advantage for me. "I understand that compassion is one of the top qualities that I need to bring to the workplace at Kaiser Permanente and I consider myself a very compassionate person. I make sure to practice empathy. Be sure to have an action plan in place for improving on this weakness if hired at Kaiser Permanente. ", "I am happy with what I do as a pharmacy tech. We utilized verbal communication and a team-based messaging app on our phones throughout the two-week period. I recently attended a pediatric trauma course that really opened my eyes to new techniques I could use in our emergency room. I had 2 interviews with kaiser received and offer within a week. Make sure to avoid speaking negatively of anyone, and be sure to end your response with a positive. I like to be on time with my schedule to ensure that our patients are assisted properly. Be sure to talk openly to your interviewer about which areas of your career are the most stressful. Unfortunately, the sales have shut down. Take a few minutes to tell the interviewer a few things about yourself. As you answer, don't hesitate to talk about the things that you enjoy in your free time to show that you have the ability to mentally and physically recharge yourself after a hard day's work. Rather than just sharing how you have gone above and beyond expectations in the past, focus on how your qualities will help you to meet and exceed expectations in this role with Kaiser Permanente. I take time on the weekends to do things for myself and ensure that I regenerate before the work week begins. After communicating the issue with my director, we realized that there wasn't an efficient inventory tracking system and supply ordering system in place for our clinic. Over time, I have learned to be open and honest with people in expressing my views in a nice way and this has really opened my eyes that most people are really very accepting of new ideas. What is important to them is that you are cognizant of your own personal shortcomings. We now offer a text messaging program to all Kaiser Permanente members (standard message and data rates may apply from your wireless carrier). At Kaiser Permanente, teamwork truly does make the dream work for the patients and families that rely on the organization to provide world-class care. What is the hiring process for remote jobs at Kaiser Permanente? You are responsible for employing over 300 000 professionals, a third of them being nurses and doctors. Behavioral 2. Image source: Times Herald. I will receive an email with the related information any time there is a major headline about the healthcare industry. Excellent! Talk about your qualifications and skills that will help you to do this job well. Talk about how your role at Kaiser Permanente can have an effect on the customers of the organization and how you go about providing excellent service to those customers. As well, talking about any journals you subscribe to or any groups/societies in your field that you belong to can also win over your interviewer. To my external vendor customers, I speak openly and honestly about our organizational needs and partner with them to create innovative and effective training sessions for our employees. I called for one of our CNAs to come and help me get the patient to the bathroom and back to his bed. ", "My main reason for pursuing a career in healthcare was due to my compassionate nature with people. Every clinic I've ever worked in has its way of communicating and recording facts, so I put time and attention into using the system the people around me are using. Ben Richardson, a principal in McKinsey's London office, conducted the . "In this profession, my customers are my patients and their family members and I look to be at my best in providing excellent care and compassion to them. You can strengthen this response further by sharing how you see your communication skills benefit your team or patients in the role you're applying to. At Kaiser Permanente, there may come a time when you have to calm down a situation with an angered patient, family member, or colleague. I also learn a different kind of articles and submit my test to renew my certificate. We've all had those tough cases. I start this by building trust in my patients with my clinical expertise and my interpersonal skills. ", "Outside of my career, my priorities in life are my family and being outdoors. I need to be able to give the task or a portion of it to another team member or direct report, let go of the control, and know it will be taken care of. I like to manage my time to finish my projects on time. For instance, if I am to terminate someone's employment, I don't sugarcoat the reasons why. In looking to start this new position with Kaiser Permanente, it is essential to set a goal on how you will make a positive impact quickly after being hired. In a positive tone, discuss how you made the situation work! ", "In looking to further my career in the healthcare field, I know that Kaiser Permanente has the highest of quality standards for the care that they provide. "I handle stress very well, and when you call my references, they will attest to this fact. This fact is a bonus for me, and it's one of the reasons I chose to work in the medical field.
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