FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. High performance sneakers, trending streetwear and exclusive product weve got you. The trainers are clearly not of merchantable quality and it is unreasonable to expect a purchaser to keep shoe boxes! Did have returns but again no problems, straight forward and quick refund. Email and text communication was prompt and efficient. Look through our Footasylum discount codes, choose your offer and click the 'Get Code' button. Leave this blank if you'd like to publish your review anonymously. Lancashire Ordered standard delivery, was dispatched the next day & arrived the day after. New Balance Junior 550 Trainer 4083286600 Childrens Footwear. - Callum Phelps, posted 11 months ago Unit 1 Broadfield Distribution Centre, Pilsworth Road, Heywood, - Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Verification can help ensure real people write reviews about real companies. Order placed Sunday afternoon and delivered Monday afternoon. Companies can ask for reviews via automatic invitations. New customers only. Unable to get any tracking information on a package ordered on 15/2 with express shipping purchased. It goes against our guidelines to offer incentives for reviews. They have scribbled size 7 on it. Not one of them seemed interested AT ALL.Firstly, to find someone for helpstaff were just huddled in a corner having a good gossip and moan. Hey Karl!Thanks for taking the time to leave us a review. | Read 2,661-2,680 Reviews out of 55,033 I have all the evidence I need to prove I returned them and purchased a different pair through another store shortly after. Search for local Shoe Shops near you and submit reviews. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. We hope to see you again very soon. Email and text communication was prompt and efficient. Disgusting service.I was in the Meadowhall store today and I have never been so appalled at the customer service I received. Hey Karl!Thanks for taking the time to leave us a review. Asked for a pair of trainerscould not even tell what the guy said. Waited 14 days still not received refund so contacted them via onlo chat to be told system error why its not be refunded, they said it be another 10 working days, I requested it to to be fast tracked and its a joke they replied sorry and said I can have a discount code for next purchase said I don't think I'll be using your company again only to be cut off from chat. Got them cheaper than any other website. @Footasylumofficial 2.16M subscribers Videos Live 0:00 / 0:00 LOCKED IN SEASON 3!!! Change of mind returns accepted. A refund can take up to 10 working days to show in your account. You can return your product via Asda toyou, CollectPlus, Hermes and InPost. Reply from Footasylum Jul 14, 2021 Hey! Just noticed that the box they have sent them in isn't for the correct trainers. 28 Feb. Up to 60% off at Footasylum during the half term sale. Also it was delivered to Republic of Ireland avoiding customs charges. Under Armour Charged Rogue 3 Trainer 40802641600 Mens Footwear. Find out how we combat fake reviews. Greater than 75%. The lady at the till was no better. Get Discount. International Returns Most Popular By using a. Useless. My items never came, and because the refund took so long and because I was worried the next order would not come, due to the courier service they used, I did not reorder. After reading reviews I wished I hadn't been such a scrooge but, 3 days later and 3 left to go Santa delivered. We hope to see you again soon!Thanks,Rebekah, Spent 8 hours looking and this was the only place that had my correct size and colour of crocs!! We also ensure all reviews are published without moderation. Will buy again, Ordered 2 hoodrich tracksuit such a great price bought for my son he loves them great selection easy shopping experience I always look here first before jd fast delivery. Over 90 off RRP. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Next time it will be JD SPORTS for my next purchase. There are many Footasylum stores across the UK, just head to the store locator (opens in new tab) page, enter your location and you'll find your nearest Footasylum shop. From high-profile trainer releases to exclusive colourways of your favourite kicks, youll find everything from sportswear giants Nike and adidas to Skate classics like Vans and future heavyweights Gym King. Turned up the following morning as promised, kept fully updated by text and email throughout the delivery/ordering process. We also ensure all reviews are published without moderation. The Bury-based retail group agreed to buy Footasylum in March 2019 for 90m, but the deal has been caught in a tortuous process since then, with the CMA repeatedly trying to block it. Disgusting cant believe its taken a whole week to get a response by text to be told Il have to wait for refund but yet I paid next day that Iv not been refund for. Accurate And Undamaged Orders. Great sale and super quick on delivery. For example, Footasylum has cleverly put together All Black Footwear and All White Trainers collections. I was looking for and ordered them in straight away for home delivery next day absolutely loved it , Hi Ani,Thank you for leaving us 5 stars!I am so glad you had a great experience in our Fosse Park store!I have passed this feedback to the store for you.I'm also happy to hear you loved your order!Don't forget to tag us in some pics on social media.Take care.Thanks,Shan, Great customer service!!! Disgraceful in eyes, price you pay should be the price advertised, this is the 2nd bad experience with Footasylum, 1st one was online, very bad customer service. Hey MattThanks for taking the time to leave us a review. In just a few steps, we'll have it sorted. The top brands to shop on Footasylum include adidas, Alessandro Zavetti, Berghaus, Converse, Hoodrich, Jordan, Kickers, Kings Will Dream, Monterrain, Montirex, New Balance, Nicce, Nike, The North Face, Tommy Hilfiger, UGG and Zavetti Canada. If valid, the page will refresh and your total will be updated accordingly. Rather than shopping on the Footasylum website, the Footasylum app (which is available on iOS and Android devices) is a quick and easy way to shop the full product catalogue from your phone or tablet. If youre a regular Footasylum shopper and want unlimited access to the latest news and products from top sports and fashion brands, the Footasylum app is definitely worth a download and its free. To break them up politely to ask for helpit was like I had sowrn at them. That is great news about the fast delivery.We hope to see you again very soon. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Great to hear that the parcel arrived so quickly. My son lost out on his Christmas presents as a result. This arrived within only two working days and all items were delivered intact and all there. I brought some trainers and returned them just before the 28 day period which was allowed for returns. Up to 60% off at Footasylum on selected women's t-shirts. Treated myself to some new trainers and jogging bottoms in the sale! Shoved the card machine into our face. Full price items only. Still not received a single item after contacting them numerous times, promises of next day deliveries, but still no joy! Placed my order and Was here the next day spot on service, Hey Carole,Thanks for leaving us 5 stars!I'm happy to hear that the staff at Edge Lane store were able to help you out, I have passed this review on to them.I'm also happy to hear about the super fast delivery!We hope to see you back again soon.Take care.Thanks,Shan. Hey Maria,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. * One or more of these files was not uploaded due to an invalid file type. Ordered standard delivery, was dispatched the next day & arrived the day after. 10/10 will not be using footasylum again. We hope to see you shopping with us very soon. Was looking everywhere but at her customers. Create a Return International Returns For all international returns outside of the UK, please visit our dedicated international returns page. I have worked in retail for over 15 years. Rock Woven Outdoor Pant. The team at Footasylum used SafetyCulture platform to keep their staff safe as the pandemic unfolded by providing a means to complete digital checklists for their staff and to better manage operations. Shocking customer service, an item was missing from my parcel and all they kept saying was that they had cctv footage of the item being packed and could not resend it.Disgraceful how they are able to operate. Companies can ask for reviews via automatic invitations. FootAsylum only refunded 1 pair (after a lot of research, I can see that this is common practice for these charlatans) I paid through Klarna, sent Klarna the return receipt which proves that ToYou delivered the return to FootAsylum but FootAsylum still try to lie and say that 1 pair has been returned when I know that they have received 2 pairs. Hi Sinead,Thanks for taking the time to leave us a 5-star review.We are so happy you love your order! Email and text communication was prompt and efficient. Make sure your order is unused and in original packaging and labels. Purchased 2 pairs of Salomon trainers in different sizes. Thanks,Rebekah, Ordered a Nike Black Coat from Footasulym and within one day it arrived.Over the Moon with the coat and fast delivery.Highly recommended to anyone looking for dedicated online shopping experience.Theresa, Hey Theresa!Thanks for leaving us a review. All items were of good quality material and actually fit my ever growing teen (usually nothing does as he's between sizes). 299.99. Here are 8 tips for writing great reviews. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. 2023 Trustpilot A/S. Hey JN,Thanks for taking the time to leave us a 5-star review.This feedback is lovely to see, we do take everything onboard and we are glad you had a great experience with us.We hope to see you again soon!ThanksShan. If you want to exchange your order, fill out the exchange section of the returns form included in your order and send back your item. Happy from start to finish! Alpyrex. 2. They also offer a WhatsApp device but it doesnt work. "No returns or exchanges will be accepted between Monday 26th December to Wednesday 28th December". I can't even point the blame at one member of staff because they were all terrible. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. How are you today? Footasylum. Make sure to check out the Footasylum Black Friday, Cyber Monday and Boxing Day sales for big discounts. Package allegedly dispatched on 11th December and now reported as list in transit! It goes against our guidelines to offer incentives for reviews. Due to a fault with my Klarna I contacted Footasylum through whats app on numerous occasions. I brought some trainers and returned them just before the 28 day period which was allowed for returns. All rights reserved. Purchased 2 pairs of Salomon trainers in different sizes. We use dedicated people and clever technology to safeguard our platform. Wore them only half a dozen times and the suede covering split along the line of the little toe crease. Happy from start to finish! Easy! 2023 Trustpilot A/S. Check out what 59,340 people have written so far, and share your own experience. After 6 attempts to chase delivery of my item, I have finally just been informed the order was cancelled on the 23rd. 2023 Trustpilot, Inc. All rights reserved. Returning faulty goods to footasylum 29 February 2020 at 8:02PM in Scotland Docherty Forumite 1 Post I checked foot asylum website yesterday 're returns without receipt and paying with cash and it said you could return goods if you knew price paid so they could check. Scam Taking money for items not In stock And will financially gain due to it Trade and standards needing looking into you incompetent fools. Footasylum sells the latest trainers and clothing from a wide range of popular sports brands. The app also has a smooth checkout process with good delivery options which is available to over 60 countries. As we were waiting for our trainers to come up, they constantly were putting their hair right, their clothes right, stopping infront of every mirror to check themselves out, adjusting make up. my issue with this is that you are only informed of this variation after you have paid for the item in the first place so at what point do we get to object to this term. Any other store would of honoured the price or even try and sort something out, but not this store or even a apology. 1. High performance sneakers, trending streetwear and exclusive product weve got you. Bad after a whole week of trying to find out whats been going on to be just told my order is lost in transit and will take up to 10days from a refund. It goes against our guidelines to offer incentives for reviews. OG Stack Longline Puffer Jacket. Never again. Head to the Footasylum website, do your shopping, add everything to your basket and head to checkout. Black and white are the most popular colour for shoes and clothing, as they act as a neutral base for bolder patterns and brighter tones. Will definitely be ordering again in the future, Great costumer sevices,I will highly recomanded I will come back as costumer sooni was ordered a pair of crocs,they look amazing,Thank u My parcel arrived 1 day earlier the Yodel driver was prompt and answering to my messages, Hey Elena,Thanks for taking the time to leave us a review. Thanks,Rebekah, Absolutely smashed it with the help from the fosse park team staff he helped me with what. The costumers service was a nightmare to get through too as I was speaking to a robot at first via their live chat option. There are plenty of people who would love to have your job and do a better job at it, too.Without generalising, this younger generation seem to only be able show emotion through emojis. Absolutely shocking customer service, Hi Mark,Thank you for taking the time to leave us a review.I'm sad to hear that the shorts were too large and you had to wait for your return to be refunded.I can see this has been refunded, for you.We do have to advise 10 working days, but normally refunds are much quicker than this!Thanks,Shan. The kind your customers really want. Hey Maddy,Thanks for taking the time to leave us a review.I'm disappointed to hear that you haven't received your order after waiting so long!I have looked into this and I can see that sadly there has been no update to the tracking since 16/02, so we have to class this as a lost parcel.I have emailed you asking if you would like for us to resend your order, or if you would like a full refund instead.Could keep your eye out for this, and get back to us so we can get this fixed for you.Thanks,Shan, Information provided by various external sources. Only response was we would receive a call within 8 hours - that was two days ago! (Supported files: jpg, png, mpeg, ogg, mp4 & webm). First and last time I will use this company. Help future customers by talking about customer service, price, delivery, returns & refunds. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Within 5 Days. Simply follow our returns portal link below. Was looking everywhere but at her customers. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Verification can help ensure real people write reviews about real companies. We hope to see you again very soon.Thanks,Rebekah, Terrible customer service, they over sell stock make up some delayed delivery emails and then wait for you to contact them after a week saying they dont have any in stock heres a refund. Very unhappy customer will not be ordering online from them again, Hi Priincess Eliyahh,Thanks for taking the time to leave us feedback, we appreciate all feedback left!Could you please update your review with your order number so we can get this looked into for you?Thanks,Shan. Don't forget to tag us on our socials.Hope to see you back soon!ThanksShan. Package allegedly dispatched on 11th December and now reported as list in transit!
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