Hi Gordon/Ganesh, Collect wireshark captures and header trace with Zscaler and without Zscaler. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. Mar 01, 22 (Updated: Sep 18, 22) . tcp.analysis.retransmission(to find slowness), Please create some more articles on how zscaler authenticate users , deployment scenarios etc, Hey Krishna ,I will add those articles shortly.Meanwhile you can browse to as a start help.zscaler.com as it has articles explaining these concepts. Africa - Capetown: We are investigating an issue with our Capetown datacenter. This is an interesting problem. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. or has an outage. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as they become , Asia - Kuala Lumpur I: We are investigating an issue with our Kuala Lumpur I datacenter. based on the services, regions, or components you utilize. Zscaler Cloud goes down. See "systemctl status network.service" and "journalctl -xe" for details." When I run systemctl status network.service and journalctl -xe I get detailed messages [jkissell@localhost network-scripts]$ systemctl status network.service network.service - LSB: Bring up/down networking Loaded: loaded (/etc/rc.d/init.d/network; bad; vendor preset . Ipv6 is enabled. by TrevorH 2022/02/22 22:40:15, Post We were having the issue with ZApp or Zscaler Client Connector running on Windows 10 in on eof our customer environment. If yes bypass SSL inspection and try access. Hello! We are investigating periods of slowness and/or increased latency. will occur. We are investigating periods of slowness and/or increased latency. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Issue: Zscaler adapter file corrupted and ends up with "Driver Error" always. You need to change the file privilege and then try deleting. We are investigating periods of slowness and/or increased latency. -Some websites are not accessible via open internet and needs IP whitelisting at theirend.Insuch scenarios if the website is not working at our end ask user if they are aware of any IP restriction at web master. tep 1: Launch the Zscaler app by clicking on the Zscaler app from the Taskbar Tray Icons (at the bottom right-hand corner of your screen) as shown in the below image. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. omissions and conduct of any third parties in connection with or related to your use of the site. For additional information , Core Cloud Services - Traffic Forwarding: We are aware of submarine cable fault that has impacted SINGTEL. Continue Reading More answers below Global ISP Incidents ago. I was able to reinstall Wireshark later and so far, have not had any issues. notifications to StatusGator subscribers. Zscaler Cloud posts separate notifications for planned maintenance Core Cloud Services - 3rd Party Integration, Core Cloud Services - Cloud Account Onboarding, Core Cloud Services - Config Distribution, Core Cloud Services - Dashboards, Reports and UI access, Core Cloud Services - Email Notifications, Core Cloud Services - Remote Browser Isolation, Core Cloud Services - Source IP Anchoring (SIPA), Core Cloud Services - SSO and User Management, Core Cloud Services - Workload Segmentation Admin Portal, Core Cloud Services - Workload Segmentation API Gateway, Core Cloud Services - Workload Segmentation Cloud, Core Cloud Services - Workload Segmentation Event Exporter, Core Cloud Services - Zscaler Client connector, Core Cloud Services - Zscaler Client Connector Admin, Core Cloud Services - Zscaler Cloud Connector Portal, Zscaler Cloud Latin America - Sao Paulo II, Zscaler Cloud Latin America - Sao Paulo IV, Zscaler Cloud US & Canada - Los Angeles I, Zscaler Cloud US & Canada - Nuevo Laredo I, Zscaler Cloud US & Canada - San Francisco IV, Zscaler Cloud US & Canada - Washington DC. Select the Automatic log upload tab and then select Add data source. Over the past over 3 years, we have collected data on We are investigating periods of slowness and/or increased latency. Having a problem? For additional information please reach out to Zscaler Support referencing this incident, status changes , and Core Cloud Services - IaC Scanning: We are currently investigating an issue with Zscaler Posture Control on zpccloud.net Vulnerability Scans for Azure workloads are failing. We are investigating periods of slowness and/or increased latency. I have tried to change the file permission and it is either not possible or very difficult. As a result of this, customers having traffic from US to Asia or vice-versa via SINGTEL Singapore may experience , Africa - Capetown: We are investigating an issue with our Capetown datacenter. Audit events may appear delayed. Not that I know of. More than 200 95.2 B. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. and see all historical information about Zscaler Cloud outages and We are investigating periods of slowness and/or increased latency. For additional information , Europe - Vienna I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. like i said you need high priviledges. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Copyright thegeekyshiva.com All rights reserved. We are investigating periods of slowness and/or increased latency. To configure criteria for a trusted network: Go to Administration > Trusted Networks. If youre currently experiencing any traffic impacting issues please failover to your secondary DC. The default port on ZCC can be changed from 9000 to any other port which is not active in your environment.The settings are in the mobile portal and you would need to make sure that the users logout and log back in to use new port. Zscaler Endpoint FW/AV Error on home network I have a user on Windows 10 20H2 with Zscaler 3.6.1.20 installed and Private Access enabled. Thanks a lot for your suggestion, although I tried the troubleshoot process mentioned here, but still not resolve. at Socket.socketOnData (http.js:1393:11) npm Here we are using the HttpClientTestingModule and HttpTestingController to mock an error response with status code 404. Never be taken by surprise again. a. Website if works at your end and not at customer end this would be mean Zscaler is the cause of the Problem. These messages often include the current For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. We are investigating periods of slowness and/or increased latency. For additional information please reach out to Zscaler Support referencing this incident, status changes will be updated here as , Asia - Shanghai: We are investigating an issue with our Shanghai datacenter. We are investigating periods of slowness and/or increased latency. and other helpful links. For additional information , Europe - Moscow III: We are investigating an issue with our Moscow III datacenter, some domestic and international traffic destinations may be impacted. @Ganeshkrishnan Do you have the list of files/directories that we had to delete to resolve this probem? Powered by Discourse, best viewed with JavaScript enabled. Hmmmhave you tried disabling the Windows firewall? We are investigating periods of slowness and/or increased latency. If Zscaler Cloud is having system outages or experiencing other Need some help and clarifications here. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Other items under "System Preferences" seem to be okay. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. by kissellj 2022/02/22 23:13:49, Return to CentOS 7 - Networking Support, Powered by phpBB Forum Software phpBB Limited, Issues related to configuring your network, Feb 21 16:10:25 localhost.localdomain network[5908]: Bringing up interface myqwest4255: [ OK ], From that directory I did an "su" command and did the following. c.If the website still does not work then we need to check if it is working from any other customer Site. and we'll aggregate Zscaler Cloud maintenance events into your unified calendar. But after waiting for a while it is okay, can login into the app. All Zscaler Services are functional. Warn notifications are used when Zscaler Cloud is undergoing a which we use to provide granular uptime metrics and notifications. Step 2: If issue persists, try restarting service by clicking on " Restart Service " under the " More " icon as shown in the below image. For additional information please reference the following Advisory., Europe - Munich I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. a.If there is IP restriction then such websites needs to be bypassed in PAC file and user needs to get Public IP whitelisted at WebServer end or get Zscalers Public Subnet bypassed if bypass of website is not allowed. We are investigating periods of slowness and/or increased latency. and 10 groups In some cases latency going through Zscaler would come high as per geographical distance of website from ZscalerNode.Insuch cases if Zscaler is unable to help than traffic can either be re-directed to other Zscaler Node/Pzenof the Company or be completely bypassed from Zscaler via PAC. We've sent more than 1,900 notifications to our users Ask user if they are aware of any URLs binded to the Application.In case they provide than Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. StatusGator has been monitoring the world's status pages since 2015. We have customer in Japan, and one of them has faced this issue. For additional information please reach out to Zscaler Support referencing this incident, , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Do not seem to have the issue on High Sierra. Is Zscaler suppose to connect automatically to the server even the user is not logged in to the machine yet? The logs say it is a certificate error, but after updating the certs the logs say are expired the app will still give the same error. *All* I need to know? non-core bugs, capacity issues, or problems affecting a small number of Last Day. Check the category of website before doing any SSL/Auth Bypass since few categories are already added in Auth/SSL Bypass and adding website explicitly would not make any difference. once you have opened registry editor delete all the entries of zscalar folders. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Zscaler provides transparency around service availability and changes to our customers. Zscaler Client Connector Help Troubleshooting Zscaler Client Connector: ZPA Authentication Errors Client Connector Zscaler Client Connector: ZPA Authentication Errors The table below provides a list of error messages your users might see for Zscaler Client Connector during the enrollment process. I have tried to rename the file or delete it. This option is available under the Troubleshoot menu. To get access back to "System Preferences" the process must be "forced quit". For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. Define the users and/or groups that you would like to provision to Zscaler Private Access (ZPA) by choosing the desired values in Scope in the Settings section. 247101749_223138063251646_2859968264139794415_n 749540 88 KB We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. I think I have some sort of blocking happening. only. I simply use Vodafone & JIO mobile networks for my internet usage Normally, in this scenario the client connector cant reach the Zscaler Cloud that why they prompt this error. Here are links to their status page In order for Zscaler Client Connector to identify one of your organization's trusted networks, you must define conditions for that network as criteria that Zscaler Client Connector uses for verification. Trust Portal Zscaler cloud status and advisories; . We are investigating periods of slowness and/or increased latency. Has this question been answered ? For additional information , and Core Cloud Services - Workload Segmentation Cloud: We are working on an issue with the audit event pipeline. Ive typically seen the -8 error be more network related and be some sort of inability to reach gateway.zscalertwo.net etc. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. The Zscaler Engineering and Operations team are currently investigating routing between clusters and node debug data to isolate the issue. I turned off the firewall and I don't have antivirus interfering. We are investigating periods of slowness and/or increased latency. If you require any assistance or would , Europe - Frankfurt VI: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. We are investigating periods of slowness and/or increased latency. -For above case if you are using Forwarding PAC file to redirect traffic to Zscaler directly and not via APP by using below Syntax which is available in all Forwarding PAC files. We are investigating periods of slowness and/or increased latency. most cases, it means that core functions are not working properly, or If you are using Zscaler app and I am assuming you are speaking of machine tunnels,it should get connected ,provided your administrator has configured appropriate rules on the Zscaler Portal. For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. Uninstall Zscaler app from the machine. And you have sent the logs to Zscaler support? User profile for user: For additional information , Europe - Dusseldorf I: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters. We are investigating periods of slowness and/or increased latency. b.Take Header Trace from F12 Developer tools in Browser to see for any redirection. I cant believe Zscaler puts out software that behaves likes. -In case slowness is with particular application/website than first isolate if the issue is caused by Zscaler or not. non-critical issue like minor service issues, performance degradation, For additional information , Europe - Frankfurt IV: We are investigating an issue with our Dusseldorf I, Frankfurt IV, Munich I, Vienna I, Frankfurt VI datacenters.
