I thanked her kindly and left. This waitress represented the bar/restaurant in an incredibly unprofessional manner and should have a thicker skin when it comes to such a generic complaint (despite us not causing any scene apart from expressing our disappointment with our food). Mon-Fri is 2 courses for 13.50. We were offered complimentary breakfast, which took 45 minutes to arrive having only ordered continental, the service was appalling, items like milk for coffee, butter had to be asked for In the short time we were in our room, the toilet didnt flush properly, the ceiling light flashed, paint was peeling, mattress too big for base and no headboard. The beef seemed to have been pre sliced and left out. grovehotel.stdavids@marstons.co.uk. The hotel has an acre of walled gardens and a restaurant and bar for drinks and dining. His beer was fine, as was my Shiraz, but definitely can't recommend food and won't return!More, We stayed at this Hotel for a week. Charges may apply. Will go again if we are in the area. Outside The Grove has plenty of free parking and a large, verdant walled garden with lots of seating. Kind Regards Mrs T Howells. Finally, walked at least half a mile to a Premier Inn, fortunately the desk was manned and they had availability. Friendly, attentive service. Twr y Felin Afternoon Tea. No French mustard didn't please him either!!! There was no socket available to charge shaver or electric toothbrush. Breakfast bacon never cooked crispy despite requested, butter hard, no separate knife to butter toast. Our double rooms are guaranteed to provide a good night's sleep, with everything you will need to enjoy a comfortable stay. A full breakfast is served at the price of GBP8.75 per person per day. Book now at The Grove Wine Bar & Kitchen - Lakeway in Lakeway, TX. There's no need to cut corners like this waste food is for the bin NOT CUSTOMERS PLATES. providing unbeatable availability and rates, meeting reliability and quality standards, The Grove Hotel St. Davids (Pembrokeshire). Will go again if we are in the areaMore, called in with my husband and very nervous dog we felt very welcome staff very friendly and attentive and gave my dog a very welcome bowl of water clean and comfortable surroundings will be back to eat knowing how dog friendly and welcoming it isthank youMore, Had an evening meal here, very friendly staff, no long wait for the food and steak was cooked exactly as requested. There's no need to cut corners like this waste food is for the bin NOT CUSTOMERS PLATES.More, I called in here with my son for a evening meal and was offered a set menu or normal menu This hotel offers a special menu and board games for guests travelling with children. I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. Will go again if we are in the area. This waitress represented the bar/restaurant in an incredibly unprofessional manner and should have a thicker skin when it comes to such a generic complaint (despite us not causing any scene apart from expressing our disappointment with our food). The attitude I took to be very curt .. Now 49 on Tripadvisor: The Grove, St. Davids. Poor food and an even worse effort by the lead waitress. I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. Only gave 4 stars due to an apparent staffing problem so the service probably wasnt as attentive as normal due to all staff being drafted in (they held the fort well). We were sat at the table with the pub dog asleep under. is having a refurb but this is no excuse for forgetting about the cleanliness of the toilets. The Grove is rated accordingly in the following categories by Tripadvisor travelers: Can a vegan person get a good meal at this restaurant? The attitude I took to be very curt .. Not nice at all. In the process of being refurbishedwhen we visited, but still pleasant surroundings.More, The Grove emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Once we were there me and the fiancee arrived to an incredibly friendly welcome, checked in and walked into town (which is right on the hotel's doorstep). Double up on selected spirits for 1.75 See All Offers. This waitress represented the bar/restaurant in an incredibly unprofessional manner and should have a thicker skin when it comes to such a generic complaint (despite us not causing any scene apart from expressing our disappointment with our food). The accommodation offers 11 rooms with an ironing set, and such modern conveniences as a flat-screen TV with satellite channels. This business uses tools provided by Tripadvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one. An English breakfast is served every day in the restaurant. If you stayed at this property through Booking.com, you can write a review. Are you sure you want to delete this question? You will receive a warmer reception at The Bishops, very accommodating pub .. very busy as was the whole of St Davids but not rude to any customers! Best restaurants near The Grove Hotel St. Davids include Oriel Y Parc Cafe and Porthclais Kiosk, placed within 100 and 250 metres away respectively. Had to have 3rd choice on menu as other options not available The Grove Hotel is perfect for a warm welcome by the seaside after a walk by the coast. add applewood smoked bacon. Couldn't pick up paper napkin because it had stuck to the table. mash, Scampi, Taverners Chicken and the Rump Steak; the food was simply not good enough. Moreover, there was a free WiFi. Are you sure you want to delete this answer? Cosy country inns, trendy city bars, comfy locals and picture-perfect boutique pubs with accommodation go and find your perfect pub We booked a table of four this evening and were greeted by a very polite waitress who took our drinks order. 4 reviews. For 4 days there was no brown bread available for toast 15 tables in restaurant, only one other occupied. Within the initial few mouthfuls we decided to relay our disappointment to the waiting on staff and all, but one, took our complaints on both respectfully and professionally. Conveniently located restaurants include The Really Wild Emporium, Grain, and The Bench Icecream Parlour. 15 tables in restaurant, only one other occupied. The prompt service is something these restaurateurs care about. The attitude I took to be very curt .. I thanked her kindly and left. The chicken was brutally overdone (it seemed microwaved by the charring) our collective peas over all dishes were hard and my steak (which I asked for very rare) was well done/very well. Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge. Your contribution should be yours. There was no emergency contact number on display. Bathroom door didn't shut properly and lock didn't work. Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Yes, free parking is available to guests. The Grove Hotel. Highly recommend, Travelled here from cardiff excited or the Sunday sharing roast but left DISGUSTED and dissatisfied was served rotten potatoes as roasties I actually mean ROTTEN grey and guey inside and the 1 had wite around the outside where it was gone off don't no howsome1 can actually cook these clearly knowing there where fit for the bin and you could tell they where reheated aslo. After an evening enjoying our famous pub hospitality, continue your relaxing stay with standard room features that include an en-suite bathroom, tea and coffee making facilities, Freeview TV, free Wi-Fi and a hairdryer. We are disappointed to hear that your experience was not a positive one. I said "theres a dog asleep under this table" The response was, "oh he won't mind" I thanked her kindly and left. The pictures look good but the whole place needs a full refurbishment. Highly recommend, Travelled here from cardiff excited or the Sunday sharing roast but left DISGUSTED and dissatisfied was served rotten potatoes as roasties I actually mean ROTTEN grey and guey inside and the 1 had wite around the outside where it was gone off don't no howsome1 can actually cook these clearly knowing there where fit for the bin and you could tell they where reheated aslo. Food was great and quick. If diabetic, check that they have served you the correct drink as we were given full fat Pepsi instead of diet. You may be lucky at the fish and chip shop. Our family rooms sleep two adults and one child. This place is in need of some serious renovation. Our room was big but all the paintwork is in need of urgent attention. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. If the system detects something that potentially contradicts our. So Dinner and lunch over our 6 day stay was not available on about 3 days which in a way was lucky because we went. Oriel y Parc Landscape Gallery and Visitor Centre. We decided to go for the set menu with 3 courses Worse was to come as the duvet on my single bed was heavily stained. We ordered our starters and main first which was very nice Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Wedi mwynhaun fawr yn y Grove - diolch am fwyd swmpus a blasus. The chicken in the curry was tough. more, Vegetarian Friendly, Vegan Options, Gluten Free Options, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. High Street, St Davids, SA62 6SB Directions. Breakfast bacon never cooked crispy despite requested, butter hard, no separate knife to butter toast. St. Davids city centre is reachable within a 5-minute walk from the The Grove Hotel. unfortunately when we stayed the menu kitchen was being updated. What payment methods are available in the The Grove Hotel St. Davids? A good choice whilst in St Davids. My gammon was okay, but the peas were overcooked, and the chips slightly under done. The hotel has an acre of walled gardens and a restaurant and bar for drinks and dining. Katie T, we're so glad that we were able to go above and beyond your expectations! Tables were horribly sticky. Featuring a walled garden, the hotel is set in a beautiful location, close to St David's Cathedral. We were looked after by Lauren all night who was very professional and polite Takeaway menu only available at selected sites. The The Grove Hotel St. Davids offers free cancellation. the top and the Yorkshire pudding was chewy. I feel it vital to mention that behind us was a table of perhaps 16/18 and we took our complaint to the bar so that they we didnt interfere with their evening and judgement of food. This is such a shame that such a lovely building/hotel is being let down in this way! Unfortunately we have had cats stay before and despite our best efforts to clean the room there has always been a lingering odour which subsequent gue.. The Grove accepts these cards and reserves the right to temporarily hold an amount prior to arrival. It was all a bit "transport cafe" . No ale at all in the bar on the first night, no appletizer, no pineapple juice, no tomatojuice WiFi is available in all areas and is free of charge. We reinforced the fact that it had nothing to do with the service we received; it was simply that the food was not worth paying for. Marston's Inns, Top Location: Highly rated by recent guests (9.1), Select dates to see this property's availability and prices, Guests are required to show a photo ID and credit card at check-in. Plenty of choice, food was plentiful and tasty, service good. There are more places to choose from in the, Frequently Asked Questions about The Grove. Guests of the St. Davids hotel can check in from 14:00 to 22:00 and check out from 11:00. Grove Hotel, High Street, St Davids, SA62 6SB. . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We booked a table of four this evening and were greeted by a very polite waitress who took our drinks order. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. The Grove, formerly a dying area on the western side of town, is now a trendsetting district alive with new restaurants, dance floors, and shops. Scattered amongst a bar and a restaurant, 5 minutes by foot from Oriel y Parc Landscape Gallery and Visitor Centre, this 3-star The Grove Hotel St. Davids comprises 11 rooms. This place offers you to try good fish cakes, fillet steaks and sausages. Please dont include personal, political, ethical, or religious commentary. No French mustard didn't please him either!!! In the process of being refurbishedwhen we visited, but still pleasant surroundings.More, The Grove Upon our mains arriving which were: Sausage andmash, Scampi, Taverners Chicken and the Rump Steak; the food was simply not good enough. Each review score is between 1 and 10. Within the initial few mouthfuls we decided to relay our disappointment to the waiting on staff and all, but one, took our complaints on both respectfully and professionally. The mash had a dry film overthe top and the Yorkshire pudding was chewy. As you go upstairs the strong smell of damp hits you with scuffed paintwork and sticky carpets and on entering the bedroom the damp smell was stronger. the curry and I had scampi which was well presented The competent staff at Grove Hotel can demonstrate how much they value their customers. Pets are allowed on request. It was all a bit "transport cafe" . Secure Payment. Thankfully we hadn't travelled too far. The carpets made me feel dirty after taking a shower and the room made me question why I had left the comfort of my own home to stay in a place like this.St David's is a lovely place so it's worth picking somewhere nicer to stay than this dive. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more. 17/06/2022 Located on the A487, ideal for those travelling through Wales. I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. Booking.com. Spoilt our weekend, worried about where we would sleep without belongings and significantly no medication. Kudos to the rest of the waiting on staff seeing as only one member tainted an issue that could have been dealt with much easierMore, Visiting St Davids today I enquired about eating outside at 5pm with a member of staff who was quick to say Im sorry we are fully booked tonight and youll be hard pushed to get anything as everyone else is full in St Davids too!You may be lucky at the fish and chip shop. Lock in the lowest price from these sites. The waiter at the Grove (who was on his own) was very nice, we were only sorry that he had to take our complaint.More, Booked Sunday Lunch, very nice, freshly cooked. On our return about 11.30pm our key card would not open the side door. One outside bench was left permanently collapsed on the outside lawn. Had to have 3rd choice on menu as other options not available We enjoyed a lovely meal at The Bishops pub near the cathedral at around 6pm. Dogs are very welcome here and theres a lovely big walled garden to sit in at the back. Still waiting for refund. Well be planning to return next time were in St Davids. Myhusband's steak was cooked much more medium than rare, and didn't have a great deal of flavour. We take her on a lead etc. 15. We decided to go for the set menu with 3 courses Can I have lunch or dinner next to The Grove Hotel St. Davids? After enjoying St Davids Plant & Garden Nursery, go to this bar that is not far away. The beef seemed to have been pre sliced and left out. Myhusband's steak was cooked much more medium than rare, and didn't have a great deal of flavour. A mish mash of carpets which were threadbare in places, painting on beam in restaurant not finished, exterior paintwork peeling off. Tables were horribly sticky. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. juice Read more about possible travel restrictions before you go. Many travellers enjoy visiting Solva (3.7 miles), St Davids Bishop's Palace (0.3 miles), and Solva Woollen Mill (3.2 miles). At the The Grove Hotel St. Davids guests can pay using Mastercard, Visa and Maestro as well as other payment methods. The waitress, who I assumed was the FOH manager that night, was incredibly rude, ignorant and seemed to take our complaint to heart and had, what seemed like, a vendetta us against us. Approximate prices in SEK for a 1-night stay, This property has taken extra health and hygiene measures to ensure your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. The beef seemed to have been pre sliced and left out. Enjoy something delicious from our main menu or from our takeaway menu. We reinforced the fact that it had nothing to do with the service we received; it was simply that the food was not worth paying for. Excellent location show map, Excellent location rated 9.1/10! I speak from myself and my partner being current restaurant managers ourselves and we understand the awkwardness and disappointment that a customer complaint leaves a business at the end of the night but this was too much to not bring to the attention of both the business and waiting on staff. 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