Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. 0000125548 00000 n 0000002397 00000 n 0000012659 00000 n s\AxA t8BAGPa}GP{tptptptptptptptptptpVf)Y,e"KRf)T,E2KZ_>(}>c4x= FOi4x= FOi|Es%tB}b[/]>608GW Y endstream endobj 47 0 obj <> endobj 48 0 obj <>stream Restructuring and integration charges, net, Net income attributable to noncontrolling interest, Net Income Attributable to TTEC Stockholders, Net Income Per Share Attributable to TTEC Stockholders, Net Income Attributable to TTEC Stockholders Margin, RECONCILIATION OF NON-GAAP FINANCIAL INFORMATION, Asset impairment, restructuring and integration charges, Changes in acquisition contingent consideration, Adjustments to reconcile net income to net cash, Net cash provided by operating activities. Understand your customers on a deeperlevel. About Us. TTEC Engage - Digitally-enabled customer care, acquisition, and fraud prevention services First quarter 2021 GAAP revenue for TTEC Engage increased 34.1 percent to $475.6 million from $354.7 . . 0000017351 00000 n These statements are based on the current beliefs and expectations of TTECHoldings, Inc.'s management and are subject to significant risks and uncertainties. Capital expendituresare estimated to between 3.1 and 3.3 percent of revenue, of which approximately 60 percent is growth oriented. 0000008880 00000 n 0000031129 00000 n And deliver CX at scale. Increase customer satisfaction, grow revenue, and reduce costs all at the same time? 0000006368 00000 n What if we told you that you could deliver personalized customer experiences across every channel at scale? We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. Risk Factors in our Annual Report on Form 10-K for the year ended December 31, 2020 and any subsequent filings with the U.S. Securities and Exchange Commission (the "SEC")and is available on TTEC's website www.ttec.com, and on the SEC's public website at www.sec.gov. A customer service outsourcing company announced that it will expand contact . And, one that helps you predict what will happen in the future. and the CX expertise to enable your success. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. Optimise your contact centre Learn more. DENVER, May 4, 2022 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ:TTEC), one of the largest global CX (customer experience) technology and services innovators for digital CX transformation, today announced that Shelly Swanback has been named Chief Executive Officer of TTEC Engage. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. CE1Q The result is a dizzying array of challenges for companies and government entities alike. F|66Hxw Improve your business performance in any economic environment with our rightshoring and automation approach. TTEC Digital segment is engaged in designing, building, and operating robust digital experiences for clients and its customers through the contextual integration and orchestration of customer relationship management (CRM), data, analytics, customer experience as a service (CXaaS . Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. Leveraging next gen digital and cognitive technology, the Company's Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. Privacy Policy. strategies for right now, Building for CX: End-to-end possibilities, Top customer service 0000042702 00000 n When you have a great customer experience you know it. Contact . Tower Research Capital LLC TRC raised its position in TTEC Holdings, Inc. (NASDAQ:TTEC - Get Rating) by 478.0% during the 3rd quarter, according to the company in its most recent 13F filing with the Securities & Exchange Commission.The firm owned 5,896 shares of the business services provider's stock after buying an additional 4,876 shares during the quarter. 0000009592 00000 n ", STRONG CASH FLOW AND BALANCE SHEET FUND INVESTMENTS AND DIVIDENDS. He will accelerate our progress, particularly in the areas of international expansion and world-class employee engagement, critical components of our growth strategy," said Shelly Swanback, CEO, TTEC Engage. 0000003025 00000 n Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. For over 40 years and counting, we've combined service design, strategic consulting, technology platforms and operations excellence to deliver experiences that captivate customers and dramatically improve the bottom line. Although he will be sorely missed, we salute his extraordinary career and wish him all the best as he begins his retirement. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. We use a blended contact centre training approach that combines AI-powered and live learning programs that improve speed-to-proficiency by up to 75% and employee NPS by as much as 18 points. Reporting to Ken Tuchman, TTEC's Founder, Chairman, and Chief Executive Officer, Mr. Erickson will lead over 40K employees to deliver the contact center of the future, today. r\a W+v%J+aW] v%* As previously announced, Martin DeGhetto, a legend in the CX industry and a pivotal member of TTEC's executive team since 2009, will retire in November. TTEC is proud to be an equal opportunity employer. A proven, global, digital transformation leader, Ms. Swanback brings deep expertise across the Company's five growth pillars including technology innovation, vertical differentiation, enterprise-wide diversification, geographic expansion and strategic M&A. Most notably, she launched and built Accenture Digital into a global, digital transformation powerhouse with more than $20 billion in annual revenue in just seven years. from 8 AM - 9 PM ET. It operates through two segments: TTEC Digital and TTEC Engage. Remote contact center solution merges quality and security of on-site with cost structure and flexibility of work-from-home. 0000003537 00000 n a great experience to their customers, build customer loyalty, and grow their business. This site uses cookies and by using the site, you are consenting to this. The best partners. Messaging saves the day with faster support and increased productivity. As a Information Security SOC Analyst working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.The Info Sec SOC Analyst will use various tools and dashboards to monitor the TTEC . Our TTEC work from home team has 41 preferred residency states. We make it a point to make sure all our employees feel valued and . You'll work to make sure each employee is set up for success as they start their new role by teaching, testing, and monitoring absence and attendance throughout the training process. 0000008011 00000 n 28 0 obj <> endobj xref Omnichannel technology that delivers personal CX at scale. The Company's TTEC Digital business provides insight-driven, outcome-based and AI-enabled omnichannel cloud platforms and CX consulting solutions and its TTEC Engage business delivers operational . 0000008022 00000 n February 27 2023 - 04:05PM. 0000001450 00000 n My core skill sets are the Genesys Cloud for which am currently certified and Engage platforms. Koskovich brings broad experience with large business process outsourcing firms including building and leading global CX teams. Shelly shares our vision and has the passion and expertise to take us to the next level," Tuchman concluded. Get the agile tools to transform your total experienceone stage at a time. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000007921 00000 n Our end-to-end CXaaS platform combines strategy, analytics, technology and operations. There is nothing worse than a dumb bot. TTEC (pronounced t.tec) We help companies build engaged, happy, profitable customer experiences powered by our combination of humanity and technology. 30 Years of Experience Building Innovation and Driving GrowthSwanback has more than 30 years of experience establishing and scaling innovative businesses with digital, analytics, strategic consulting, and technology-enabled services at the core. "Sean has repeatedly demonstrated throughout his career how extraordinary results can be achieved from combining talented and motivated teams with breakthrough technologies," said Ken Tuchman. We serve millions of customers every day in 6 continents, across 90+ centers, in over 50 languages with our 60,000+ employees. This site uses cookies and by using the site, you are consenting to this. This site uses cookies and by using the site, you are consenting to this. 0000010205 00000 n Now you can with modern cloud-based technologies that quickly respond to changes in demand and customerpreferences. hb``c``d`e` @16 @Nc@Y`U0Y /:p)!BJ 68W@Z Learn what we've learned from a resource Subscribe to our free digital CX publication, the Customer Strategist. Together, we utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital. CX Strategy and Analytics unlocks actionable insights and a transformation roadmap to guide you. 0000030829 00000 n 0000025542 00000 n 0000034260 00000 n 0000016806 00000 n Non-GAAP Adjusted EBITDA marginsbetween 15.0 and 15.3 percent. practices and strategy, Want to reach more customers? "I am excited to welcome Chuck back to the TTEC family. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. TTEC Holdings, Inc. (NASDAQ:TTEC) is one of the largest, global CX (customer experience) technology and services innovators for end-to-end, digital CX solutions. Given our sustained momentum and strong bookings, pipeline, and revenue backlog, it is evident that more of the world's most iconic and fastest-growing brands are embracing the differentiated TTEC value proposition. Find and engage customers across all channels. TTEC has been combining People, Platforms and Process for over 40 years, to optimise the Customer Experience for Brands across the World. Continuously promote a performance-driven culture and always work towards reaching for amazing. TTEC Digital, and our 1,700+ employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). ", Marty Deghetto will retire from TTEC on November 2, 2020. When typing in this field, a list of search results will appear and be automatically updated as you type. 0000003270 00000 n 0000008248 00000 n I'm beyond grateful for his contributions, proud of his accomplishments, and look forward to maintaining a lifelong friendship with him. Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. 0000009922 00000 n Together, our two divisions (TTEC Digital and TTEC Engage) help brands make every interaction they have with a customerwhether it's face-to-face, online, over the phone, on social media, or via a mobile appsimple, personal and exceptional! 0000028000 00000 n Extending our executive team with Shelly at the helm of TTEC Engage will amplify and accelerate our progress as we help our clients and their customers win in the experience economy. 0000006467 00000 n Working in the Win Business area as the Contact Centre SME I am responsible for all RFP responses, leading customer . from 8 AM - 9 PM ET. H endstream endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj <> endobj 41 0 obj <> endobj 42 0 obj <> endobj 43 0 obj <>stream HWnH}WCEolrEx;q`0^,h8HG$&E&X0)vWSPI!wzlq? TTEC helps the best companies on the planet reinvent their businesses to drive competitive differentiation through customer engagement and digital transformation. They frustrate consumers and can hurt your brand. Serving iconic and disruptive brands, TTEC's outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. We have a high degree of confidence in our enhanced 2021 outlook, including the revenue and profitability split between first and second half of the year.". We combine leading technology partnerships Want more insights every month, delivered to your inbox? "In the last 10 years, TTEC has doubled in size and more than doubled its profit. Learn about contact center best practices, industry trends, and innovative approaches to keep your customershappy. journeys, 5 digital transformation Flexibility to leverage all workforce strategies to provide an optimized CXaaS delivery model. at texting them. 0000006176 00000 n Customer experiences should be effortless be consistent be seamless make you feel something be personal be effortless Every experience your customers have with your brand is an opportunity to build a relationship - or lose one. 0000074155 00000 n 0000006709 00000 n Third quarter 2022 GAAP revenue for TTEC Engage increased 7.2 percent to $474.5 million from $442.6 million for the year ago period. When it comes to your customers, only the best technology will do. When typing in this field, a list of search results will appear and be automatically updated as you type. The result: Customer experiences that feel human even when they are not. Please indicate that you are willing to receive marketing communications. ;TG9]'U-YVJ~+;;xH%rr.%n%J:p(PA8G0G8G0G8G0G8G0Gg>=Y,a,YF~A={ AEJ_W+J_W+J1e2dY,C1ee2fYdC?~1c=~qswk>|Yatq_ e endstream endobj 44 0 obj <> endobj 45 0 obj <> endobj 46 0 obj <>stream Operating Income was $48.7 Million or 7.4 Percent of Revenue. 0000017350 00000 n We bring together best of breed partners to architect solutions that make the most of what you have today and lay the foundation for what you will need in thefuture. Elevate your sales team through sales outsourcing, including a customized growth services playbook. Non-GAAP Earnings Per Sharebetween $4.14 and $4.32. Thats why we hire, train and celebrate brand ambassadors who live and breathe our clients values every day, in every channel, every time. Cloud-based technology and intelligent automation powering effortless customer and employee experiences. 0000005907 00000 n Learn what we've learned from a resource Deliver best-in-class results, whether youre looking to acquire new customers or grow the ones you already have. The Company's Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. We make it easy. Bringing smiles is what we do at TTEC for you and the customer. Effective tax ratefor the full year is estimated between 22 and 24 percent. Every day, you are asked to balance the competing priorities of improved satisfaction with lower costs. Our award-winning training bots help improve onboarding, speed-to-proficiency, and contact center KPIs. base with new products and services 4. 0000026716 00000 n fSu+_\KpEU!@o7 -Xvd~!7o,rYe"5dYz^zIz>>_XtFj"/`_r?cq{tOG>}:tOGoVXUj{ m_=]CTkt0[7OQx? By leaning on an expert who knows customer management inside and out, companies can offer great customer care experiences with less risk and more reward. TTEC Digital, and our 1,700 employees, pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). CX operations, outsourcing, and sales providing the talent and empathy of our award-winning front line team, because we understand that every interaction with a customer should build value, not destroy it. Find and engage customers across all channels to accelerate growth. To learn more visit us athttps://www.ttec.com. Humanify @home, About TTEC:TTEC Holdings, Inc.(NASDAQ: TTEC) is a leading digital global customer experience technology and services company focused on the design, implementation, and delivery of transformative solutions for many of the world's most iconic and disruptive brands. TTEC Engage is the company's global hub of operational excellence providing clients award-winning, turnkey customer acquisition, care, revenue growth, and digital trust and safety services. Learn why we use cookies and how to manage your settings. We are well positioned for strong profitable growth in 2021 supported by elevated levels of bookings, pipeline and revenue backlog and further evidenced by the increase in our full-year outlook. 0000120061 00000 n 0000005417 00000 n Fully Diluted EPS was $2.48 ( $3.68 Non-GAAP) Full Year Bookings of $762 Million. TTEC has proven to be an industry leader in the pivot to a fully virtualized environment that redefines CX today and in the future. We have searched the marketplace to find the best CX solutions to meet our clients and their customers' needs. Improve your business performance in any economic environment with our rightshoring and automation approach. Get voice and digital working in harmony and gain operational and CX optimization with our Voice Channel Assessment. services that improve customer satisfaction We provide customer care associates with empathy and sensibility, who support your existing customers, attract new customers, and protect customers from digital fraud or malicious content. How do I operate more efficiently with automation.
