buyer says i sent wrong item

You may see a coveted item for sale and quickly purchase it, sometimes paying above market price to secure it. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. I purchased and sent $1000 for an item from a seller on eBay then the seller said I need to send another $1000 for the insurance then the shipment was stopped in Arkansas border and needed to send $800 to get it from Arkansas border the item supposed to been delivered February 25,2022 to me here it is March 17,2022 and I still havent received it after paying $2800 to get the item to me through eBay I was scammed by this seller that used eBay because they got my money and I got no item I paid for Im disputing it now through my bank and its under investigation they robbed me of $2800. So under the tracking info on Ebay, I have the tracking #s for both USPS and Canada Post. If you play nice, they will just tell you that it's too bad and part of business. They left negative feedback telling me I sent them the wrong item and never sent them a refund, which whcih out of my control, but I posted a rebuttal of them never sending back the "wrong" item in the first place. A scammer doesnt have to try very hard to steal your money, as most transaction sites are built to protect the buyer. what is beyond infinity most expensive car ticket. For approved returns, Mercari provides a free shipping label to the Buyer. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. It was already on the way. The scammer only needs to say they suspect something was wrong and most institutions will chargeback straightaway, regardless of whether they already have the item or what condition its in. When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. Buyer pretended the item/ring was not as listed. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you haven't replied to your buyer yet, I'd send a message saying approximately the following: Hi there, thanks for letting me know the top arrived safely! To get a refund from USPS, your eBay buyer can: Submit an e-form. Be sure to put all your points and pics across to amazon before you decide to return the item back to them. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. The item's condition was misrepresented. So we repaired and return an annoyed customer but couldnt do anything about it. I was told to "rest assured", that since I had to serial number in my posting along with pictures, that if they sent a different item all I need to do was photograph it and show ebay in order to be found not at fault. wall, Sunday | 427 views, 9 likes, 1 loves, 60 comments, 22 shares, Facebook Watch Videos from Lemonjuice McGee's Comic Cavalcade: Sunday Mystery Wall is back! Heres how. If you bought the label through eBay, it should have been included automatically, but if you didn't get it through eBay, you had to do that yourself. Here are some of the most common ways eBay sellers are scammed. eBay are only concerned with issues that affect their own profit margins. I had been using half sheet sticky labels for almost a month before sending out this order. The fact that ebay is still saying that the item is in a "different condition" instead of a completely different item shows me that they still don't get it. It's tough dealing with customer service when they're all Filipinos who don't understand or care. They help the organizations to focus on the other parcels they have to deliver. I lost my appeal. If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. Item compatibility is buyer s responsibility. this has happened to me a few times with FBA buying new and sending a clearly worn out used item as a return, Amazon, as usual, do very little, you have to accept it or go throw hoops to get any recompense Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . What can I do in this situation to avoid loosing $900 and the item as well? I called ebay on July 26th before accepting the return to explain what was going on, and what my hesitation was given the amount of people attempting to scam graphics cards. So Im getting 1 item a day being returned to me by amazon with the reason buyer states defective item but nothing is wrong with the items. Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. Did you try talking with the buyer? You're responsible until the item is delivered so saying that means you would have to refund and then claim insurance if you purchased it. I asked for a picture from the buyer and it was some plastic item. Kopes, I was going to say "nice top" but someone might have got the wrong idea about me on As seller, here are a few things you can consider before selling to buyer with little or no feedback. Thanks for the policy violation on your part eBay. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. The most common dispute for a scammer is the "not as described" dispute. Somewhat new, never had this happen before. Otherwise, you can also restart the laptop just by pressing the power button. It's an expensive palate and eye shadow can crack if you drop it, plus there's a small mirror in the palate. Thanks for the reply. Could you explain a bit what steps you take when shipping? Yet fight is not over, lets see what happens next. Is it possible to contact their police department? To be really honest I suspect it another seller trying to get a replacement for a return theyve had, otherwise where did she get this cheaper version from? Do I have to go ahead and refund no matter the circumstance? 26-05-2020 Other platforms I never had a problem with over 6 years. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, Press J to jump to the feed. Its unfair they side with the buyers all the time. I asked CS at Canada Post if there could have been a mix up, maybe they put a label that was suppose to be on another package on mine??? 04:02 PM. But I would think it is more likely a customs thing. She may have forgotten she purchased this one as well but from you. I also ask if you have me mixed up with another seller you've purchased from recently. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. Am I supposed to follow up with Royal Mail or it is now his responsibility? I used to work in a photographic studio shooting clothing for a couple of major retailers, and getting things looking "correct" was a big part of our workflow.If you haven't replied to your buyer yet, I'd send a message saying approximately the following:Hi there, thanks for letting me know the top arrived safely! . 09-10-2020 Loophole on eBay! why it was refused and Never heard back. You can chat with other sellers about anything to do with running a business on eBay. E bay is now forcing sellers to buy their shipping labels at a higher cost and still making a lot of money from it. I have been talking to someone with same story Im trying to buy a car. I have had a few people say they didnt receive their orders when I know I sent out to all of them. It is a site to get quality at the best price and sometimes I make 50 cents. 05:05 PM. Then maybe they won't send it back and you won't have to refund. Aamzon advised we can do what we want. Just trying to understand. That's why I thought maybe they mislabeled. I've never owned/sold a necklace like that. "That picture shows different items rather than what I sent. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. - edited Select Order Not as Described. This is what it takes to get ebay to appeal a return in your favor. Illegitimate sellers may offer an item for sale but then request that the payment is sent outside of the platform. So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. E bay in many cases are making more profit than the sellers. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. And third, we started to build PayPal's business off eBay. Theyll tell you to file a report with the police and then wash their hands of the matter. If you are sure the buyer is trying to return a different item for refund here is what you should do: 1) Report a buyer for misusing returns - returned a completely different item. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. STRICTLY NO CANCELLATION OF CUSTOMIZED ORDERS. Dispute the refund. Unfortunately for you, the item is a replica of the one you sent. Getting a refund from FedEx requires your eBay buyer to: File an online claim on the FedEx website. Some are targeted at buyers, others at sellers. 26-05-2020 26-05-2020 I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. As completed feedback cant be disputed, it places some people in a position where they feel they must comply or risk the integrity of their account. They readily cooperate with law enforcement and encourage scammed users to make a police report with their local authorities. 26-05-2020 It seems I have no time to inquire. This is the message:Just wanted to say that the item I received was not this one. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. What's the tracking number? Unfortunately, the items are affordable because they are counterfeit, or knock-off replicas. I immediately called ebay to appeal, signed an affidavit , and sent images of the box the item was shipped in (the original manufacturers packaging with matching serial number to what I mailed) and the graphics card inside the box with a different serial number. What if the buyer is not trying to rip you off but simply made a mistake? Ebay basically says, Well we dont know what you actually sent the buyer so we cant be sure whos side to take here so we always favor the buyer.. Call them constantly, email them, tweet them, bug the shit out of eBay for business on Facebook, demand to talk to supervisors, refuse their offers for a call back and stay on the phone instead so that they will have to update you every two minutes about their progress finding a supervisor. On August 12th I got a decision back stating: We reviewed this case and decided to issue the buyer a full refund. e-bay couldnt give two hoots for sellers as long as they are making money. man!! The buyer receives the item but claims you sent an empty box in other words, accuses you of fraud. 05:49 AM. Soon afterward, youll be contacted by scammers pretending to be from PayPal, asking for postal tracking numbers. In this case, the purchase may be completed without flaw. They readily cooperate with law enforcement. I'll have to ask her what she sees different because I know it's the same. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. 3) When you receive the return and can confirm the buyer returns a different item, do not process refund and you have two days to appeal the return. Scammers know this and will sometimes offer high quality, brand-name items for sale at a very attractive price. They also have to protect their buyers from fraudulent sellers. He claimed he picked up the item 15 days after delivery even though it shows his signature at delivery. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I was hoping it was a post offcie mix up. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ebay always takes out the fees and send the remaining money to the Bank on file. on I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. It expressly says this in the PayPal Seller Protection terms. Practical tips for processing and managing your inventory, Tune in to hear sellers Ryan and Alli explain their popular YouTube strategy, Tune in for tax tips for small businesses, Start your small business with a strong plan, Tune in for a sellers experience buying and selling the contents of foreclosed storage units, Check out this eBay Open Keynote and learn more about eBay for Charity. No they dont. Always think like a big retailer. But so far no response from buyer. Ebay claimed that the item was in "different condition". Unfortunately ebay does not review video, but if I have to go to arbitration I can use that, along with footage from my home security cameras, and my car cam to prove my case. Locate the order that you placed and select "Return or replace items" which is listed on the right-hand side of your computer screen. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. Is this person trying to scam me and going to the lengths of altering the package and using a different item?? Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. but it is really suspect that they created their eBay account the day they ordered my item. If you receive the item and it is in worse condition than it was when you sent it, you can issue a partial refund to the buyer. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. The buyer could be lying. Disputing the chargeback can take a lot of time and hassle on your behalf. Its just getting worse, sadly. An item is eligible for a return or refund if it meets one of the following conditions: Item is not as described. So I can't see the original shipping label to see if it's my package, but it does have that tracking number, BUT I did not have those stickers on it. If you get the item back as a buyer you have the option to relist and recoup your outlay. You can always appeal later. Once payment is confirmed you ship it promptly. Remember that if an offer looks too good to be true, it probably is. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. You end up owning expensive packaging, without the desired product. I responded to the return but Im really freaking out. Hopefully youll receive a positive decision within a couple of days and eBay will release the funds on hold. Create an account to follow your favorite communities and start taking part in conversations. zahidzaman 2 yr. ago It's tough dealing with customer service when they're all Filipinos who don't understand or care. Buyer hasn't paid but eBay won't won't send invoice : r/Ebay. You must be new here, in this sub anything and everything is a scam ;). BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Please answer these questions that I asked earlier: You need to tell us this, so that we can give you the best advise. on Then gets mixed up on which item was wrong. Honest mistakes happen. Cause his photo shows a like kind of item but not the brand or pattern I sent. another scam they will say they are selling a item say half price then you purchase that item i e cost 500 you pay 200 secondhand they then will sell the item to you hoping the money will be released from e bay say they sent via e bay with a tracking number your then thinking well giving me details been honest saying that in box this not in box all week messaging this person wheres my item so convincing they said they sent without something or no its not that type so in your head your believing be here soon then you see a tracking number type it in its actually e bay standard royal mail 5 days later no item then they start saying wont come any quicker, well my advice open case instantly as 9/10 of time no tracking the buyer will reward not to get black mark against there name and tell you its ok ill sort it sorry did not come the scam they borrow your money for a week never sent a item soon as open case instantly refund loan of a few hundred quid no interest they borrowed of you perfect for people who e bay trust be careful as in meantime your waiting to open a case and hoping you lose they win either way win with borrowing money of you interest free as skint for week even better if you lose they get to keep your money please be aware of this scam happened to i was refunded by them or e bay not sure 5 days later though either way very devious. You have to make them paying you off a better deal than the hassle you will continue causing for them. Get that into the case, then contact eBay customer service and ask them to reassign the case to the GSP because it was their mistake, and it's not your responsibility. If the shipped item was sold for under $750, delivery notification is adequate proof. What to do when wrong item received, seller requesting to send to other buyer. Just thought Id share. @deala0621:There's no point in contacting Canada Post, or USPS. You close the listing and send the item, but either they dont pay, or they dispute the transaction with eBay, claiming the item was broken or that the listing was a fake. Another issue that is unfair to sellers is when eBay calculates the exact shipping costs, but still takes a fee, leaving the seller to make up that loss. But they said flat out "we don't mix up packages" and reiterated. Do everything you can to annoy them until they finally just pay you the $900 so you go away. on Parcel comes back, buyer is less than helpful, I refund, get a neg. The buyer then tried to repeat that same scam several times. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. The item is damaged or unusable: Contact the seller to ask if they'd like you to return the damaged or unusable (example: locked phone) item. TECH WRITER, PRIVACY ADVOCATE AND VPN EXPERT, What to do if youve been scammed on eBay. Person buys 2 things. We had a top where it was returned with snot. Or is it possible it was mixed up with a different package? If not, fuck them and continue onto arbitration per their terms and conditions. 2. I have 100% seller feedback. to confirm if the buyer is correct as they just seem to send the item back to me and when I complain to say nothing is wrong with the . 26-05-2020 Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. If you have any problems paying for your items, we . This was shipped by Global Shipping Program. Its unfair that I have to lose money from this happening and this past month way to much due to possible scammers or I guess USPS losing my orders. You're not supposed to be liable for anything that happens to it after that. Unfortunately, Significantly Not As Described (SNAD) claims are not covered for the seller. I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. He sent photo of item receivedit is not the item i sent. Visit the nearest USPS location and fill out a request form. This time, I accidentally sent an ebay buyer the wrong item. ive had power sellers defraud me for a 50 cent lowes coupon. This is what people are doing nowadays, so selfish. Ask if they want you to dispose of it or return it to them. There are two occasions in the tracking updates that says it was rerouted due to processing error. IN THE LAST STRIDE. My guess this looks more like a customs/po thing than a buyer doing that, because I would think a buyer trying to fool you would more carefully cover the label underneath. The final resort is to submit a missing mail search. Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? I had them call the next morning and asked them how one was supposed to prove this, and asked if it was ebay's policy to be complacent with their website being used to commit felonies. Dollars. But if he has balls to carry on, follow up with post master complaint. I just wanted someone else to take a look at the photos and tell me what they thought. Buyers can return items for any reason on Amazon, and if you refuse to accept a return they are likely to put an A-Z claim in. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. I've seen buyers who've scammed hundreds upon hundreds of sellers and haven't been removed from the site (3 I can think of who've left almost exclusively negative feedbacks, and some have been answered confirming the buyer was scamming). When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. I don't want to leave anyone in the lurch, but I'm not sure what more I can do. Learn how your comment data is processed. If they did, I don't know how they'd be able to verify. Case in point; I sold a wallet described as new in the box recently. If they bring eBay into this, do I stand any chance at all? Today the buyer contacted me asking why it hasn't been delivered, and it turns out the buyer gave the wrong address on eBay, and therefore parcel wont reach them. I once again immediately had them call me to dispute this. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as its refunded. 2) If the buyer hasn't opened an SNAD return request ask them to do so, accept it and issue return label. Once you've sent the replacement, let them know it's on the way and upload tracking information to the request. I will try to ask the questions? Does it look like your packaging, apart from the labels and the stickers? As much money as eBay is making off us sellers they should not make us cover a refund when a buyer says they never received their product or it is damaged due to shipping or them not telling the truth. I have to take her to court! What should I do? There's usually another new label then. Five! 04:19 PM, Hey Kimbooley,She was expecting the top to be darker, that's what the issue is. 10/31/2020 at 3:54 pm #83017 Antique Frog 09-10-2020 Listen to this weeks podcast to hear sourcing methods from a seller! If you've changed your mind about the item, check with the seller to see if they'll accept your return. Buyer sent me picture of something different in the box. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. I sold 4 of the same items. Thx for the link to reporting a buyer theres a couple people I need to report. If you find an item on eBay that you think is fraudulent, report the listing directly. As its a scam, you will never see your money or your items again. That has happened to me. All rights reserved. As per the returns policy you are within your rights to refuse it. Got my money back and a promise from eBay to better train their support staff -_-. Or just take back the item. Someone did this to me a few months ago. We suggest contacting the buyer and giving them the case number information from USPS so they're aware you're doing your best to locate the missing package. Usually it will say the name on the package signs for it even if the signature is someone else. I agree, but the fact that from my initial dispute to the appeal zero new information or new evidence was presented shows me that sellers have absolutely no chance of winning the first dispute. since I had done that and that the case was still found in favor of a buyer who would rather use ebay to commit felony mail fraud. Thank you sooo much for putting your story on here. I have no idea how to get on the phone with a live human being? I'll go over how it happened, what I did to fix it, and how you can. The email will state that the payment will be released to you once you have proven that the goods have been sent. 04:18 PM Explain that you used a box, not an envelope, if that is the case. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. In some cases, the scammer will tell the victim that the former needs access to the latters bank account in order to process a refund. Anticlimactic, i called ebay, they looked at the photo the buyer sent me, sided with me and closed the case. To reach customer service, click Help & Contact (top or bottom of the page) and choose the appropriate topic you need help with. I don't know what it actually takes for them to get banned. 06:46 AM. Its usually not a good idea to trade with accounts that have bad feedback. The buyer confused me with another seller. But obviously I cant prove that. I realized my error a day or so Community Teams Etsy Forums Announcements Getting Started on Etsy Etsy Success Creative Process Managing Your Shop Photography Tips .even though as Musketeers we do like frilly things.. You do not have permission to remove this product association. However, if the item was damaged when it arrived at the Global Shipping Center, or if an item is defective or not described properly, the seller would then be responsible for the refund. Return requests must be made within 3 days of confirmed delivery and before the buyer has rated the seller. Learn how to spot these common eBay scams targeting both buyers and sellers, and learn how to avoid them. A buyer can dispute a transaction for many reasons: the item is not as described, the item never arrived, the wrong item, etc. So buyer filed a claim for a return with eBay citing wrong item sent. So, I cancel the order and sent in a statement. Because the seller sent a lighter instead of a $600 Gucci wallet. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Or when Williams Sonoma sent 99 knives, which cost $40 each, to a shopper who wanted just one. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture.

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buyer says i sent wrong item