managed very well had a compliant and it was rectified very effectively, beautiful pool and spa 5 stars would recommend (tru gym huddersfield). Always clean but sometimes have to ask for blue roll on weekends bit slow to get machines fixed but theres always an alternative.. the lass that works there weekday afternoons is an excellent example of how gym staff should be, always fills you with motivation and always full of beans (Marie) . | Read 41-60 Reviews out of 265 Great equipment and when broken is fixed quickly. They definitely make it difficult to contact them through their website. Also more weight clamps are needed as there aren't enough for the machines and free weights. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Pay a little bit more and go somewhere decent ! Author: Stephen Greet, Co-founder. All rights reserved. TruGym is filled with good equipment and friendly staff. Been coming here for many years and have always found the staff very pleasant and welcoming. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. No matter how many times I try to contact them I never get a response. But the other equipment makes up for it. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Anyway, the gym dirty, the showers smell sickening, the cleaners are rude AF and the machines are broken. The Stockton site seems to be run on a shoestring. We also ensure all reviews are published without moderation. We also ensure all reviews are published without moderation. I use both the free weights, machines and also classes. We also ensure all reviews are published without moderation. No on-duty lifeguard (is this actually legal!!!). DEFINITELY AVOID TruGym and Harlands. We use dedicated people and clever technology to safeguard our platform. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. I've recommend TruGym to so many friends and colleagues as well as tried numerous classes and found that I've enjoyed/challenged myself in each one. Join the 248 people who've already contributed. Join now and save 30 (no joining fee offer). Find out how we combat fake reviews. I feel management from headquarters need to look into it as a lot of people at the Luton gym are unhappy. The atmosphere in the gym has probably been the best part of going there as it motivated and helped you stay focused when you get there. The staff are always so friendly, helpful and encouraging when you need it the most. They are young, inexperienced and basically don't want to be there. Poor customer service and conflicting information provided by staff! Plus side, plenty of cardio equipment. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Hi there,Ive only been a member for just over a week but Ive already had problems with the small amount of weight plates upstairs,even during off peak times Ive found it challenging to find a matching pair.I can see having move plates would be beneficial to a lot of tru gym members.thanks. We also ensure all reviews are published without moderation. Your cars are not safe! Save your money, go elsewhere. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. I find I spend more time on looking for the weights I need and connectors rather than actually training! If you want to swim, join the KAL club in Huddersfield, an all-around much nicer experience! I email head office never got a reply. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Find out how we combat fake reviews. !Poor service. I'm now in the process of seeking legal advice and so far it's looking positive. Good luck TruGym you are going to need it! I went home and promptly sent another email to the address he gave me with all my details as an attachment, which promptly bounced back. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! Don't trust the staff at face value. If you are looking for fluffy towels and a 5 star experience this is not your place. Needs improving but here is hoping it gets there! | Read 61-80 Reviews out of 237 Most of the equipment is very old and remains unfixed for long periods of time. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. My feed back is that if I could train at another gym early in the morning I would. (Hairdryers available, body wash in the showers, 1 lockers that you get back, a private changing room and a disabled changing room) The gym has plenty of equipment and staff are always available, friendly and helpful. With an attitude like this it will surely be closing down soon. Joke of a place. For businesses Categories Blog. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. I got a letter this morning charging me for missing my membership fee even though the gym has charged me early for my fee now I have to also pay a fee of 25 onto of my membership which I can only describe as a complete and utter scam. Waste of money. Once they couldnt take a payment and they kept emailing me to the email address with what I registered first, therefore I didnt see them and they kept charging me. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Having booked online, I would have expected an email letting me know. Needs airing conditioning throughout the gym. 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. We use dedicated people and clever technology to safeguard our platform. There is upbeat music playing that's not too loud, TVs with different channels with subtitles. Cancelled after one year membership. Other centers couldnt help and ahead Office have ignored my emails and email forwarded from managers at other centres. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. All rights reserved. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. trugym customer service. The gym itself is great value for money and I don't actually have a problem with the gym or the staff. It's a public swimming baths not a gym. Awful!!! 2023 Trustpilot A/S. BUILD A PERFECT RESUME. The Gym is crowded all the time. How many stars would you give TruGym? I wouldn't mind if the personal trainers approached me to tell me what they offer as it's something I would consider paying for. False advertising! Staff were non empathetic and unhelpful following the incident. Hi BAPlease accept our sincere apologies for the negative experience you've had with truGym. Highly recommended. I use both the free weights, machines and also classes. I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. Join the 244 people who've already contributed. This hasn't happened and all attempts to contact them regarding this is being ignored. Your experience matters. Avoid. Awful!! The trouble is they use crooks to process their member's payments. No matter how many times I try to contact them I never get a response. Any ex-members who have been caught up in this may be able to initiate a chargeback from their bank. Joined over a year ago, Didn't know that if you choose for 12 months membership its continues without warning to charge you automatically after 12months is up, small print is always lost out on and how many times does someone remember to read that in a year, to not know they continue to charge even after 12 months. why would you not notify any body ? Anyone can write a Trustpilot review. Anyone can write a Trustpilot review. Graham. beyond me , they have sullied their name. Awful!!! The air conditioning does not cool sufficiently for the Body Pump class, making it very uncomfortable.2) I missed a Tru Combat Thursday class once a few weeks ago and got an email reminding me to cancel the class if I could not attend. Staff are mostly friendly and it's well worth a visit. The pool is excellent. Joined for a month at the Keighley branch in August 2013. However, I want to note a couple of points.1) On a Saturday morning at 9.00am, the aerobics studio is too hot. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. I tried conversing with someone on their FB page but they were clueless as well, telling me 'i hope things have been resolved??' The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Now they demanding me aggressively to pay 225 bc of THEIR mistake. Would definitely give more stars if I could! Even spend time trying to find a locker that works!PRO's / The gyms open times are good. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! I've had an amazing time going to this gym. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. How many stars would you give TruGym? We use dedicated people and clever technology to safeguard our platform. Staff beyond rude ! The equipment is good and I find that any issues raised were dealt with quickly and professionaly. They now refuse to refund monies taken. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 3 of 14 TruGym Reviews 268 Poor 2.2 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 2.2 total 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant MD Mr Darren Noble 28 reviews GB 3 Jun 2021 Hello guys so I've just been to nosy Your experience matters. The pool is like something you'd see on a really seedy Butlins holiday campsite, all it needs is a few lagers hanging in a net in the corner of the pool for the local demographic! I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Staff are really friendly but could be more helpful to newcomers. I tried to cancel my prepaid membership within my cooling off period, but they were having none of it. Verification can help ensure real people write reviews about real companies. Join the 268 people who've already contributed. I booked a class and turned up- my first ever time there, only to be told I got it wrongI have a confirmation email for the correct time and date that I arrived onturns out they had cancelled or moved the session - nice of someone to let me know. Very clean with a good atmosphere and equiptment maintained to high levels. Anyone can write a Trustpilot review. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. Apparently it broke down three years ago and has not been fixed. Find out how we combat fake reviews. Im going to have To cancel direct debit. we were never told about it and there are no signs of cctv anywhere to warn us. Not a problem there are always teething problems. Gym classes are good but the automatic showers could come on for longer as Ive yet to meet anyone who can shower in 4 seconds. Otherwise I would give it a five star rating. Don't make the same mistake I did, seems a lot of their branches go under at a moments notice. typical!!!! I came to the gym yesterday in the evening and I asked about the timetable and the classes as I am new to the gym. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. How many stars would you give TruGym? Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Be friendly. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Anybody who is looking to join a cheap gym AVOID TRUGYM.I have been a member of this gym for about 5 years and rarely used it as I train elsewhere mostly. | Read 81-100 Reviews out of 267 The only this is that this is an extremely busy gym as it is luton's best ladies only gym. A wide variety of equipment to suit your personal needs. Please bear in mind that was at 18:30 in the evening and I only wanted to try for an hour. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. We'll then contact Harlands on your behalf to get this resolved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. In the meantime, they have been taking money out of my account. However the classes was so poor that after a number of weeks I decided to complain about the class as well as another issue (cant discuss here due to a continuing legal case). Very shocking, and it looks like I'm one of many many cases. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. I paid for a year membership and at that point had several months left. Stockton On Tees - AVOID!! Here are 8 tips for writing great reviews. The gym in Luton in Parkstreet are forever changing staff . I accept that but since then I have continued to book Tru Combat and attend this class and yet I continue to receive the same email reminder.The staff have said 'ignore this' but it still keeps happening.Many thanks, Good functional gym but moving forward things to improve:Air conits been exceptionally hot in there recently. I DO NOT RECOMMEND. Same as below - Trugym Bromley closed and didnt refund the lost membership. It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Its not worth the money that I am paying now. trugym customer service. But I suppose you get what you pay for. the customer service is absolutely disgusting.. the only thing tru about this gym is that they are money hungry, they are quick to take your money but never return it. I've been emailing the headquarters with no response for 2 weeks and there's ZERO guidance on their website or online for who to contact (other than your local gym) or how. The staff are friendly and the gym is very tidy. The staff, although minimal, are friendly and helpful. The gym did not respond to my complaint. I have been trying to contact them for a refund for months and have been completely ignored. The Pump was supposed to be run by a girl who no longer works in the gym but according to the booking form she is still there for next weeks session. Hi,There are no induction classes for new joiners on weekends. After trying to negotiate and explain that if I like the experience I was going to be joining for the year at 38 per month I was still shunned and advised I would have to pay 16 for a day pass. It goes against our guidelines to offer incentives for reviews. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. The changing rooms are always clean and the same for the showers! It wasn't until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had 'Permanently Closed'. Head office failed to respond to emails! The showers and changing rooms are always clean and warm. I didnt really enjoy coming in the beginning, nevertheless, since starting my PT sessions with Yasmine, I have really enjoyed coming. Verification can help ensure real people write reviews about real companies. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Find out how we combat fake reviews. The showers always break down the toilet doors are broken and one of the toilets leaned to the side. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. i havent seen the gym manager, i dont know even if she exists, just heard there is one. Like a sauna. Once my payment went through I got an email saying that they are closed. I never received any email.In March 2019 i decided to cancel my DD , I had an email from Harlands demanding for payment + additional Charges (25.00) for writing to me.I have spoken to the Branch , They told me that an email was sent out in Aug 2018 asking me to cancel from the TruGym web site which I never received , might have gone to Junk Mail .Then I have requested to cancel in March 2019 , now they demanding Payment of 79.98 and threatening to take me to court or Black list my Credit score .I have only used 1 or 2 months out 10 months payment .I have explained to them I have moved area and impossible to use the GymNo one seems to take notice, All they want is payment and i was told that I signed 12 months contract and they demanding 12 months payments I wish I have done bit of research about this Flesh eating Wolfs who cares about nothing but money People like this don't care other than how much money they make .There is no social care or humanity with this organisation .Please stay away from these Trugym at all cost .I have requested kindly to speak to the management explaining my situation that i have moved area and I can't continue with my membership and also i have paid 10 months membership without using their service but as of yet to date i have not heard nothing other than demanding for payments. Please look at the clientele, they aren't an average age of 18, I am 62 my friend is 72 and we have a lot of people in that age group. Consistently fail to keep to their own opening and closing times. I go to the gym because its an only female gym, however its extremly dirty. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. The toilets are extremely dirty as well as the showers. I would not recommend this gym to anyone. Awful!! The gym gets well overcrowded, especially in the free weights area where training equipment is placed too close to each other that could easily lead to accidents. Complaining to TruGym is difficult. No contract options, student memberships, corporate offers, or pay for the year up front. Even a reminder email could have helped, Never join this gym, Its not good. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. How many stars would you give TruGym? How many stars would you give TruGym? The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. 14 Customer Service Resume Examples for 2023. kept it quiet from staff aswell ! Date of experience: 19 February 2018 God forbid you request to leave is apparently impossible! It has been three weeks and no one has been in touch. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The clocking in via app system never works so there is often a long cue to get in whilst the staff have to enter everyone manually. And parking right outside that's free!! We also ensure all reviews are published without moderation. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. Setting up Induction classes on weekends gives chances for working women to cope upRegards,Bhavana. Here are 11 ways to become an excellent customer service professional: 1. Other that that-a good gym. why would you not notify any body ? Absolutely the poorest new customer relationships ever!! Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Please consider an 11pm closing time in line with Monday-Friday or a 24/7 access with swipe cards for members. 0 star! It wasnt until I arrived at the gym to see it closed with a sign on the door saying an eviction notice had been implemented and Google saying that the gym had Permanently Closed. Head office: headoffice@trugym.co.uk Customer Services (direct debit): c.service@harlandsgroup.co.uk Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk Mobile number: 07979189309 Postal Address: Orchard Rising, Watling st, Rochester, England ME2 3UQ Facebook Community: https://www.facebook.com/trugymfail Parmjit (Parm) Singh Share this: The gym had closed down suddenly in November 2021 and hasn't provided a refund. The management are useless and very unfriendly. TWO WEEKS go by and nothing. Awful showers. this is extremely unprofessional. Appalling is an understatement for IpswichBe happy when my contract is up in October .Second hand kit ( I suspect from the closed Portsmouth gym)Leaking roof with buckets underneath. Very clean and covid compliant. They DO NOT reply to any emails or answer their phone number but they write to you weekly claiming that you haven't replied to their previous letter and they add MORE charges and threaten legal action. The classes I would go to are Les Mills Combat and Les Mills Grit as I find those the most challenging. This gym offers friendly staff with excellent personal trainers. Over the years Trugym Luton has improved with increasing various classes, refurbed & painted & staff are really friendly. Moreover i received several very abusive emails from them in the days following. Friendly environment for ladies only. TruGym Stevenage. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. The hygiene is not the best and most of the times the lockers dont work, however as a person who covers and the only ladies gym around the price isnt too bad. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. No warning, no contact via letter or email. Verification can help ensure real people write reviews about real companies. THE WORST customer service i have ever had the misfortune to encounter. Your experience matters. Very unprofessional! Harlands (the company that takes care of their billings) have been on watchdog for another gym for cancellation dodging at all costs. | Read 101-120 Reviews out of 258 Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Lots of the equipment is shabby and in need of replacement and faults arent always identified by staff. The main reason that I joined is for the Les Mills Combat class. I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. We use an external company to collect, manage and process direct debit payments. | Read 81-100 Reviews out of 264 a nice open plan gym. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The pool is regularly cold (the boiler once broke down and there was literally no heat in the pool), and the steam room frequently fails. Stockton On Tees - AVOID!! A couple of points - the changing rooms are often dirty due to disrespectful members and the showers could be set on a longer timer as they are not great. He said he cannot remember the last time he did any training - it has been at least 2 years (and you can tell, the classes are a world apart from other Les Mills classes in other local gyms!!). Your experience matters. Management is awful only good thing about trugym . Nobody will reply to emails or tweets. 2023 Trustpilot, Inc. All rights reserved. If you like swimming, prepare to be hugely disappointed! The staff and instructors are lovely and always happy to help. I prefer to go in before work so at 6am and then use the sauna and steam room. Most staff are very polite. I find the booking system for classes difficult to work out which is why I havent booked any yet. Absolute disgrace of a place rude obese staff. How many stars would you give TruGym? I am very disappointed that you have emailed me as a new member. I was asked if Id like to suspend or cancel my membership. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. Les Mills instructors are required to complete updated training twice a year to remain accredited. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The gym had closed down suddenly in November 2021 and hasn't provided a refund. without helping me with the issue in any way at all. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. When it comes to growing a business, reputation is everything. This gym is great! This review is on the company and not the local gym. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! Lovely gym with great facilities! Join the 269 people who've already contributed. Absolutely shocking customer service. The floor is never cleaned properly and the water dispenser has mild on it. Contact your local truGym via our online contact form. Management ineffective and ambivalent. ?TruGym this is unlawful and action is being taken. Your experience matters. I tried to speak to the gym they said there was nothing they could do. I think there are more people than the capacity of gym. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Finally. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Trugym is just at the level that suits me. Your experience matters. It was ideal as there is a Friday class at 5:30. Your experience matters. Lots of equipment to use and is open to everyone. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service. Companies can ask for reviews via automatic invitations. Bring back Les Mills Body Combat please! 2023 Trustpilot, Inc. All rights reserved. Be proactive by paying attention to the customer's needs and offering help or recommendations . so you can relax after your workout. Great equipment plenty of it staff are friendly only negative is there is only one dead lift platform and its always being used. Do not understand why the reviews are pretty rubbish considering the gym is a great value for money. My contract expired and I cancelled my membership. I appreciate that it is a budget gym and the range of equipment is adequate. | Read 61-80 Reviews out of 267 Trugym chatham disgraceful customer service.ThIs gym was still not open dispite date after date of saying it would be.using the excuse it's a health and safety issue.For a company that has fingers in a number of pies mostly gyms,you would think they would get it right.To make matters worse they only informed some members ,it would not be open late the evenings before.And the were many more that never even got that email.avoid thistrugym and company Run by a parmjit Singh.try getting the basics right before your take to many projects.idont waste your money this should be well avoided.
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