You can view that credit in your StubHub wallet on the website if you're not able to track down that email. In normal times, weve made the decision to refund buyers before collecting money from the seller to offer buyers more convenience. StubHub updated their policy today. I agree. I have been trying to reach y'all about a refund. I checked by calling Ticketmaster. I called them within minutes to inform then that they made a mistake and their position was nothing they could do, no order cancellation, nothing. Check the StubHub Help Desk I contacted Stubhub and they refused to refund my money. A total ripoff! News Corp is a global, diversified media and information services company focused on creating and distributing . YouTube sets this cookie to store the video preferences of the user using embedded YouTube video. You should only sell what's actually available. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. Needless to say, I initiated a dispute over StubHub's transaction. i have attached the information from the venue. I want a full refund as we lost jobs and need that money. >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. i have tried to call several times but have been on hold >3 hours on 2 occasions. He did not do that. I purchased a Citi field parking pass for Mets opening day. These cookies track visitors across websites and collect information to provide customized ads. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Did you find it helpful? "We chose StubHub because of their 'FanProtect' guarantee," Brown said. I notified a chat type person immediately to tell her I made a mistake. Gary Cormier headed to StubHub when he was ready to buy his tickets, for $771, to Bon Jovi's tour stop in Boston this July. Adjusting our refund policy for canceled events during the pandemic was a difficult decision, but a necessary one at the time. Immediately called StubHub customer service. You can get a refund from StubHub by calling their customer service line. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. No. Olivia Perreault. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. Our policy change may have come as a surprise to people. Combined with viagogo, we now span 90+ countries around the world. It also noted that its ability to open discussions with Viagogo has been a part of the decision. Now you gave them no time to sell again. I immediately initiated a chat with a StubHub rep online who told me that there was no refund policy and I would have to resell my tickets but that she would be able to waive the reselling fees. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. Stub hub is a 3rd party seller. Wimbledon raises ticket prices for 2023 championships, See Tickets, Vivendi suffer reported data breach, Rammstein obtains restraining order against Viagogo, President Biden calls for limits on concert and sporting ticket fees, US groups form Break Up Ticketmaster coalition, Lyte to acquire Event Genius assets as parent company Festicket set to fall into administration, Silver Lake looking into TEG exit options report, Ticketmaster successfully handles Beyonce onsale, SeatGeek allegedly dropped by Barclays Center because of tech issues according to report, See Tickets suffers website crash after multiple line-up reveals, it proposes to accept a series of promises, Eventfinda offers buy now, pay later option for ticket buyers, Twitter plans to allow creators to sell tickets to live audio events, Haunted houses producing magic sales figures, Englands rugby league team partners Sportsbreaks, Ticketmaster Sport rolls out away ticketing digital solution, Electric Group renews with TM as Newcastle NX opens, Womens Rugby World Cup opens with Eden Park sell-out, Scottish Rugby embraces digital ticketing service with Tixserve, Backstage: Ed Sheeran, Depeche Mode and more, Tessitura expands arts venue ticketing service, Ambassador Theatre Group in debt talks report. Is Beyonces Tour Another Dynamic Ticket Price Mess? THE COMPANY LOOKED INTO THOSE EVENTS, BUT IS INEXPLICABLY STANDING BY HIS POLICY OF pOFFERING ONLY STORE CREDIT. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. Do not buy tix here! Once I had completed the purchase I went to view the tickets and saw that there was suddenly a disclosure that the tickets required a student ID. We lost the concert for that. StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Your service is terrible and not worth the fee. With the coronavirus impacting 28,000+ events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash refunds to all buyers. This evening I was on Stubhub looking for Lakers tickets for January 2016. I too spent money on cancelled events. Will never use Stibhub again unless I get a full tefundk. They DO NOT have their customers backs. I called stub hub because my brother got the wrong seats for a concert. Get the latest news on COVID-19 delivered to you. 2) How is it fair to the seller of the tickets if you purchase them wrong the last minute? The secondary site went on to note that as soon as cancellations ramped up a few weeks ago, they were the first in the industry to offer a coupon worth 120% of the ticket valule, which will be a default option in the Canada and U.S. Overall awful experience with only one of four tickets received for $500. StubHub changed its fine print on March 25, offering most customers just a credit. On Feb. 26, StubHub's general counsel was hailing the company's . They explained to us the person who registered the wristband could show up to the event and claim they lost it. Now what? The cookie is used to store the user consent for the cookies in the category "Analytics". How long until my credit card is credited back? But by the end of March, refunds were suddenly gone. I have explained this to them and basically they don't give a crap. Then they told me that it would be 7 days before I would get my money back I told him had 3 days to get my money back. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. Wrong seats. Checked my status for my refund on two events. Instead, customers will receive 120 percent of the price they paid for their tickets in the form of a voucher. In a statement, StubHub said that over the past few weeks, over 28,000 events have been cancelled, postponed, or rescheduled, with 23,000 in the U.S. alone, noting that the company is willing to go above and beyond for our customers.. Only tickets you buy and sell on StubHub sites or StubHub mobile apps are covered by our guarantee. Just purchased ticket for depeche mode at mohegan sun arenastub hubs seating chart showed this ticket to be 7th row floor centerwell the seating map they have is totally wrong..it appears ive paid 500 for a seat in the 18th rowisnt this misleading??? Shame on all of you that made the decision to not stand behind any principles and giving back the money you have made much interest on, I'm sure, as it sits in high level interest accounts. Thanks. They said there was nothing else that they could do. DON'T BUY ON THEIR PLATFORM!!! Up the food chain with a supervisor, still nothing. Have you made a mistake by purchasing an excessive number of tickets? Ticketmaster, for example, states that if an event is . Stubhub knows it's a lie, but they don't bother to let people know their tickets are not the same as the ones you could get from the event holder. These returns could mean so much to so many people, myself included, as to a difference as food or rent. "I certainly urge the [Attorney General] to get involved because if they have 100 complaints, there's probably thousands in Massachusetts who didnt complaints who are owed money," he said. I listed tickets on Stub Hub for a Broadway show. But . If it is postponed/rescheduled, the tickets are still valid. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". They sold me 2 non-existing tickets and even admitted it by email. But opting out of some of these cookies may have an effect on your browsing experience. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. Terrible service as solution they've suggested me to sell them again, so fraud other people! Very disappointed. Overcharged. also the card I used to buy them I no longer have. StubHub will contact you as soon as possible. Following backlash from customers, the ticketing company responded in a statement this week. They told me their tech would review it. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. 2. The plaintiffs, represented by the firm of Liddle & Dubin, point to eBays $4 billion sale of StubHub to Swiss competitor Viagogo last November to knock any notion of a cash flow crisis. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue.
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