With an email receipt from the ferry company I endeavored to contact Direct ferries customer services for a refund. !Their website wont allow you to amend a booking and make changes yourself so you are forced to call them and then they charge you a premium to do soStay FAR FAR FAR FAR AWAY!!!!!!! Why do they bother with Direct Ferries? Book direct with the ferry company and not with those useless people!!!!! We rank these restaurants and attractions by balancing reviews from our members with how close they are to this location. Traveler beware. Requiring chains keeps traffic moving during storms rather than closing a pass or roadway. Unfortunately we have no influence on the prices of the ferry company.You have not agreed to the charge online and have not confirmed the amendment. E-file and sign up for Direct Deposit to receive your refund faster, safer, and easier! Use our price finder to easily find ferry connections and the best available ferry ticket prices to suit your needs. To get to other parts of Desaru, you can easily book a Grab. WebPlease use the contact form on our website to request a ticket change. No personal touch. If you are still in Athens or planning to visit after your trip, you can return your tickets to Ferryhoppers offices at Andrea Syggrou Av. It is very difficult to amend my ferry ticket online, even though I purchased a flex ticket which allows free changes or a fee of only 10 euros, it is asking me to pay the WHOLE fair again on the website to make the change. Phone. General Inquiry/Feedback Request a Refund Dear Stewart, Thank you for contacting us. However, if you are traveling internationally, you may not be allowed to board the ferry. The process also differs if you have already checked in online and got your boarding card. up to 15% off Stockholm-Helsinki, Ventouris Ferries: save on your 2023 sailings, Denmark Norway: bring your car for FREE. The standard procedure for changing a booking is to cancel the issued ticket and book a new one with the correct details. Joint ferry and minivan ticket from Koh Lipe to Phuket can save you hassle of booking them separately. We do care about our customer and completing all amendment requests that we receive. Do not use these guys EVER. I was searching for ferry crossings from Poole to Jersey and found the Direct Ferries website. They said it would take 48 hours to confirm. Open-date tickets are valid for 6 months to 1 year from your initial departure date and only for the same ferry route and the same company as the tickets you had originally booked. Channel View Road Please be aware that in most cases there will be a fee charged for any amendments unless you have purchased our Cancellation Cover. We use dedicated people and clever technology to safeguard our platform. WebNeeded to change tickets. DirectFerries.co.uk - the one stop ferry shop , a brand of Direct Ferries Ltd - all rights reserved. more. Way better to just buy the tickets directly from the ferry companies themselves! No way of calling them. It appears that my problem with Direct Ferries is not unique, they have a history, according to reviews on this site, of very poor responses and no responses at all to customer services issues. We are both english and always lived in England Direct Ferries have no phone available to discuss. Please don't hesitate to contact us, if you have any queries. Very simple, very fair cost and a free upgrade to flexi, gibing me four hours leeway either side of my booked ferry.One think I would say though is that about 10 minutes after I'd submitted all the passport information for all three travellers, I received a text message from you saying I had to complete the registration. Need to talk to us? We are very sorry that you are not happy with our service. Dover Please note that online requests for ticket changes can only be processed during business hours. I think a lot of companies hoped people would accept vouchers to help with cash flow but legally if they cancel I think they have to give you a cash refund. Tried to contact by telephone- dont take incoming calls. I even tried to take a person off and they wanted 214?! No Ferryhoppers business hours are: weekdays 08.00 - 18.00 and Saturday 10.00 - 15.00 (EEST). With holidaymakers still owed millions of pounds for cancelled holidays and flights, many will be reluctant to rebook if their trip is cancelled. shocking service. !Their phone number is turned off for incoming calls!!!WHY????!! Can I convert my ferry ticket to an open ticket? It was to easy to book, however, even though it will be just the two of us, I tried to hook an outside room but wouldnt permit to because there was only two of us. I have bought a ticket recently on 28th of December, but I haven't received any confirmation, so I couldn't see my tickets, neither did DFDS. 2-3 Three Rivers Business Centre, Felixstowe Road. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Thank you. In case you would like your request to be processed outside our working hours and your departure is coming up, we kindly ask that you visit a local travel agency that collaborates with the ferry company you are traveling with and they will be able to process your request. We are legally obligated to follow these policies regarding issuing, changing and canceling ferry tickets and we cannot make any exceptions to these rules. You will be refunded with the maximum amount possible according to the remaining time between your cancellation and the departure date. Unfortunately During that two weeks I have bought a new ticket already, as I didn't have any confirmation. Please note that when amendment or cancellation done directly with the ferry company we are not aware of this unless the customer contact us about it. Losing hope though Dont bother! Compare prices, times and shipping companies for your ferry using our price search. When making the booking on a Condor ferry I found that a charge of 7.99 had been added. WebWhen boarding begins, the gate will open and your boarding pass will be collected as you board the ferry. Please note: prices rise as space becomes less available. 2023 Trustpilot A/S. Get your BatamFast tickets to Desaru. P&O Ferries Emirates Stadium and Arsenal Museum Entrance Ticket Including Audio Guide, Leeds Castle, Canterbury Cathedral and Cliffs of Dover Custom Day Trip, Stonehenge Inner Circle Access Day Trip from London Including Windsor, Burnings, Butchery & Black Death: A Walking Tour of London's Bloody Past, Private Tour: Harry Potter Black Taxi Tour of London, James Bond Film Location Walking Tour in London, Private Tour of London Center plus optional Changing of Guard, Before posting, each Tripadvisor review goes through an automated tracking system, which collects information, answering the following questions: how, what, where and when. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. Scammed our group of 12- Disgusting company. Modern excavations have raised the possibility that the name I emailed them, they were quick to return my email to say my references number was wrong, but since contacting them again with my correct references number I have heard nothing back what so ever!AVOID DIRECT FERRIES at all costs.I wished I had booked direct with Stena Lines instead. I wasn't happy then but it was very hard to get in contact with anyone to discuss so let it go. You'll need to either book a new one way sailing for your return trip or cancel your original booking and make a new booking. The account will stay blocked until dispute will be resolved. We can see that your complaint has been already handled and declined as there was no error from our side. Because if this I am no longer able to travel as I would need my BRP to enter the UK on my return. Using this company, in this instance. Prices are life and always changing. I understand that the booking is no refundable however, given the situation I am in, I have no option but to request your compassionate and sensitive approach to my situation and grant me a refund. In order to cancel your ferry tickets, you need to make a cancellation request at least 3 days (72 hours) before your ferry is scheduled to depart. Your booking was made a week before the departure but you have only contacted us about this 2 weeks after the departure. Please be aware that if your ticket is able to be refunded, and you have not purchased Cancellation Cover, you will be charged a cancellation fee. Went back and forth for days but they have refused to refund us since we managed to sail from Gili to Nusa even though this was with a different company at an additional cost, organised externally. The costumer service is unhelpful, as they cannot do anything about it, even though I described my whole situation. Remove passengers: full refund (to original form of payment) of passenger fares paid for removed passengers. sorry about that, in that case I would definitely hold out for cash. Booking was quick and easy! This is my first negative review for a company. What are the refund/exchange policies in light of the current situation. This company is totally unreliable and impossible to contact. Dear Customer,Thank you for your feedback.After looking into the details of your amendment requests, we noted you requested to change your return journey for January 2023. Well done Direct Ferries. I got the cash but obviously just the value of our cancelled tickets. Please also ensure that you have provided the correct email address and phone number so that we can send you the booking confirmation email and contact you in case of last-minute changes to your trip (e.g. The search process was very easy and allowed me to look for a few different ferry routes before choosing the one I want. But apparently they said they have no record of it. By an amendment the ferry company compare the price that they have in their system at the moment of the amendment and not the prices on our website with special deals. In full transparency, DF did call me once, on the day of the booking, a call which I missed by 5 seconds - called back and emailed back to reconnect. By joining you agree to our terms & conditions and 20,000,000 members worldwide Our customers love us! Direct Ferries is a multi platform impartial ferry ticketing service offering a quick and easy way to look, compare and book 1000's of scheduled ferry crossings to virtually any ferry port in Europe and Africa as well as many ports across the globe. We quoted correct booking ref, but not the email we used on booking- Direct Ferries would not help us. They charged me 79.00 to cacel a booking. I will avoid any dealings with them again. We use dedicated people and clever technology to safeguard our platform. not clear. Dear customer, Many thanks for your review! They said they would check it out. The matter is starting to get urgent, but still no response. First time I used it I assumed that all the cabins were booked. WebThough partners can still pick up riders from the airport, due to issues with overcrowding, partners must now be outside of the airport area in order to receive a request. Stay away. Please send any questions or comments to: help@poferries.com or submit an enquiry. We may also ask for additional information if you wish to change the email address or phone number you have provided. In this section, we provide a summary of the policy of ferry companies regarding ticket cancellations, refunds and booking modifications. Youre entitled to compensation of 25% of the ticket price for the affected part of your journey, if youre delayed for at least: If the delay is more than double the times set out above, your compensation will be 50% of the ticket price. Thousands of top-named brands Direct Ferries - More We are very sorry but we are not able to handle or to react to your complaint as you have not provided the reference number of the booking. Regarding cases where you are required to pick up your paper tickets before the trip, please remember that the cancellation process is different if you have already collected them. Direct ferries is refusing a refund even though we are in lock-down. 10 pounds fee for updating the children's age from an infant to 4 and 6 years old. Eventually managed to amend the booking on the web site or so I believed. Please don't hesitate to contact us, if you have any queries. Paying online You can book online using the following payment options: Visa (including prepaid) Mastercard (including prepaid) Visa Debit and Debit Mastercard American Express BC Ferries Commercial Travel Card BC Ferries Travel Card The booking was quite straight forward but is a little confusing the first time you use it when you see the reclining chair booked and cabins not available. the booking was confirmed right away and the confirmation was sent right away to the email address provided on the booking. According to the General Data Protection Regulation (EU) 2016/679 (GDPR), if you wish to change or cancel a ticket on behalf of another passenger, you must contact us from the same email address or phone number used for the booking. Dont waste your money - just book direct Direct ferries are incredibly unhelpful and once they get your money are not interested in assisting you. Thank you for booking with Direct Ferries. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Reviewed 18 September 2020 via mobile. I made reservations Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. NEVER we got any mail of you. The reservation is only related to WebGreater than 24-hours before travel. If you contact us in under 72 hours before your scheduled departure, we will do our best to help, but we cannot guarantee that there will be enough time to process your request. They send Google link with location but doesn't work on my phone or computer. Find out what it's like onboard the ferries before you travel. If you make an amendment request through My Account the amendment fee is only 10/10. 96% of travellers recommend this experience. In order for us to be able to process your cancellation request according to the terms of the ferry operator, you have to inform us at least 72 hours before your scheduled departure. Given the extraordinary circumstances surrounding the COVID-19 pandemic, we have adopted some temporary changes to our cancellation policy. Re: Uber service at RSW 5 years ago. I guessed that there would be a cancellation fee but was shocked to receive 53.00 from a total of 122.00. Companies can ask for reviews via automatic invitations. As long as the type of vehicle is correct and your trip is on a domestic route, you will most probably not encounter any problem during boarding. According to Desaru Coasts website, therell also be a bus station coming soon. Estimated growth return on investment of at least 8%. It is impossible to contact them and they are basically holding my money! Washington State Ferries. This policy is applied by the ferry operators and Ferryhopper is legally obligated to follow it. Find out how we combat fake reviews. We often link to other websites, but we can't be responsible for their content. WebWill I get a refund if I cancel my booking? They might be sympathetic but if I remember rightly from your original post it was you who cancelled the crossing rather than them which was causing some of the airlines to play hardball re flights. roundtrip from Buenos Aries to Montevideo for Colonial Ferries for Feb 5-6 but came down with covid.. You can't even speak to a real person on the help/chat box. WebGet up to 4.2% of the price back with our Direct Ferries cashback offers Sign up for free and just shop with Direct Ferries as normal. there is no direct ferry/ cat except on a tuesday, and i want to avoid going via split. NEVER USE - they took my money and sold me a ticket for a ferry that never existed. Hi, today, March 1, we made a one-way reservation for two adults for the June 10, 16:30 ferry from Caen - Portsmouth. That is why we are trusted by over 2.5 million customers and counting. No refund will be given. I recommend anyone to avoid you at l cost.Kind regards,Arkadiusz Lewandowski. Londra, Inghilterra, Southampton SO19 6AJ England. Months later, it is impossible to get a refund. The ticket included passage for myself, my dog and a small car. - Steakhouse Grill Vegetarian Friendly, - Indian Asian Vegetarian Friendly, - International European British, - European British Vegetarian Friendly, - British Vegetarian Friendly Vegan Options. Amendments can only be made prior to the sailing date which in this case was never requested. We booked with Direct Ferries, tried to amend it a few weeks before travelling. In addition all your emails, including the ones you sent from a different email address, were sent to us a month after the sailing date had already passed. Learn when you may be eligible for a refund and how to request reimbursement. We'll let you know how much you'll be refunded before we cancel your booking so you can decide if you'd still like to cancel it. All the information you need on ticket changes, cancellations and refunds is here. We've made every effort to ensure that our website is fast, easy to use and rich in information that you may need in planning your next trip including ferry company, route and port guides as well as in depth ship reviews from previous travellers. Direct Ferries wont refund me and they wont let me board unless me and my son show passport or driving licence which we dont have. Cancelling your booking through My Account is quicker and cheaper so we would suggest requesting the cancellation there. For a better experience, please enable JavaScript in your browser before proceeding. Verification can help ensure real people write reviews about real companies. Each ferry company has its own cancellation policy. View Actual Score Check Background This. Web12v Cummins HydroboostI have a 1997 dodge ram cummins with Hydro boost. Visit our customer service page to find useful information on travelling by ferry, our FAQs, and how to contact us for help with your booking, Balearics: up to 50% OFF with Trasmed GLE, Tallink Silja: reduced fares on Helsinki - Tallinn, Exclusive! We are easy to contact through our contact form on our website. Direct Ferries charged us $90 AUD each for a Marlin Fast boat between Gili Trawangan to Nusa Lembongan. Bought wrong ticket because they shower wrong results. 2-3 Three Rivers Business Centre, Felixstowe Road. Dear customer, Many thanks for your review! Kind regards, Maya from Direct Ferries. InterContinental (IHG) Hotels in Southampton, Hotels near Red Funnel Isle of Wight Ferries, Hotels near Southampton Airport (Parkway) Station, Hotels near Bournebouth Intl Airport (BOH), Motels near Bournebouth Intl Airport (BOH), Hotels near Southampton Solent University, Adrenaline & Extreme Tours in Southampton, Game & Entertainment Centres in Southampton, Points of Interest & Landmarks in Southampton, Southampton City Art Gallery: Tickets & Tours, Titanic Engineer Officers Memorial: Tickets & Tours, Medieval Merchant's House: Tickets & Tours, Blue Boat Company Amsterdam Canal Cruise and Van Gogh Museum, Boston Tea Party Ships & Museum Admission, Shark and Wildlife Viewing Adventure in Key West, Full-Day Whale Watching Cruise from Montreal, View all hotels near Direct Ferries on Tripadvisor, View all restaurants near Direct Ferries on Tripadvisor, View all attractions near Direct Ferries on Tripadvisor. WebThe amount you'll be refunded when you cancel your booking will depend on the booking terms of the ferry company you're sailing with and the type of ticket you have booked. WebIf you have questions about ferry service, including routes, schedules, fares, reservations, refunds, or other questions, you can either call WSF Customer Service by phone or complete one of the online form options below. You can find the contact details of the local travel agencies in your booking confirmation email. My boyfriend and me have booked a ticket for the 26th of november to lanzerote with the camper. WebTerm 1 Starts:Tuesday 30 th August 2022 (children return Thursday 1 st September 2022) Term 1 Ends: Friday 14 th October 2022. WebA refund will be given, however an administration fee of 10 will be deducted from the total fare. manufactured with at least 1/8 of an inch tread. WebGRIMALDI SARDINIA New Cruise Ferries on Livorno - Olbia route BOOK NOW CRUISE SARDEGNA CRUISE EUROPA THE. Verification can help ensure real people write reviews about real companies. Directferries.nl biedt u de mogelijkheid om de grootste keuze van veerdiensten in Europa en daarbuiten te vergelijken bij alle grote veerbootmaatschappijen zodat u gegarandeerd bespaart op de ticketprijs. Find out how we combat fake reviews. If you cancel your tickets, you will receive a refund according to the policy of the ferry company(ies) you have booked with. I have booked a trip to/from the UK (from Hoek van Holland). 99% of travellers recommend this experience. CT17 9TJ You can check the status of your refund using IRS Wheres My Refund? It was actually in USA dollars so my trip cost 1200 which is extortionate! However when I arrived for registration I was informed that Direct Ferries had failed to inform the ferry company about my dog, I had to pay the sum of 48 GBP on the spot. It's now a month later and they still haven't refunded me! If I enter a wrong license plate number, is correction required? I will rather swim than use the useless company again. 100% of travellers recommend this experience. Booked Algeciras to Tangier Med recently using FRS. Next day (day 4) I was given an hour in which to payfor an amendment, which I did. Find out when we're open and how to contact us. Made the booking and ended up feeling very happy that it was so easy. Anyone affected by the cancellations will be able to claim a full refund or amend their travel dates. Travelling with two dogs, one of which with spinal problems so I wanted to book two kennels; this, unfortunately could not be done online, so tried to reach out to the ferry services (Stena) who indicated they still had 9 kennels available on the trip to the UK and 14 on the return trip. Dear customer, Many thanks for your feedback! They offered us vouchers to the value of our flight plus 10% which was tempting but they were nontransferable. Our original booking made in January for April was cancelled by the ferry company. Here are 8 tips for writing great reviews. I had the same problem with P&O and vouchers. Emergency vehicles posted bridge restrictions, Central and Eastern Washington weekly travel planner, Commercial Aviation Coordinating Commission, Community Aviation Revitalization Board (CARB) loan program, Uncrewed aircraft systems and commercial drone registration, Unpiloted Aircraft Registration Exemption Form, Strategic Highway Safety Plan: Target Zero, Washington State Plan for Electric Vehicle Infrastructure Deployment, Statewide transportation asset management, Chronic environmental deficiency (CED) policies & procedures, Federal court injunction for fish passage, Maintaining vegetation along our highways, Integrated Roadside Vegetation Management Plans, Zero-emission Vehicle Infrastructure Partnerships grant, Consultant agreements & indirect cost rate information, Statewide Transportation Improvement Program (STIP), Coronavirus Response and Relief Supplemental Appropriations Act, Highway Safety Improvement Program call for projects, Local Agency Federal Obligation Authority, Move Ahead Washington Railroad Crossing Program, National Highway System Asset Management Program, Changes and experimentations for the Manual on Uniform Traffic Control Devices, Equal Employment Opportunity Contract Compliance, File a disadvantaged business enterprise complaint, Equal Opportunity - File a complaint - Online form, Rules for billboards and other advertising signs on highways, Indirect Cost Rate guidance documents, forms & templates, Inactive Bridge Design Manual memorandums, Local Agency General Special Provisions (GSPs), Curbs, sidewalks and driveways / Geometric design - GD, Roadway delineation / Pavement markings - PM, Work zone typical traffic control plans (TCP), Planning and Environmental Linkages guidance for planning studies, Project delivery method selection guidance, Materials laboratory testing & field inspection, Transportation System Management and Operations TSMO, Wetlands ecology & monitoring techniques internship, Information technology strategic focus areas & goals, Phone Call 206-464-6400 (local), 888-808-7977 (toll-free) or 511 within Washington state between 7 a.m. and 5:30 p.m. Pacific Time daily, If cash refund request: Address to mail a check, Date and time of travel and departing terminal, Barcode number on receipt/Wave2Go ticket number/web store purchase order number, Overcharged (charged under 22 feet adult fare and I'm a senior citizen), Did not sail (left the lot at 12:30 p.m. before boarding the vessel). Kind regards, Maya from Direct Ferries. Dear customer, Many thanks for your review! The booking process was smooth and simple to follow. Follow us on Twitter for the latest WSF information! This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Also paid 28 pounds for lounge sea view experince, later to find out that children under the age of 8 are not allowed in the lounge. I've had a look at their confirmation email and it has all the info I need to know when to arrive and what to do at the ferry terminal. They don't pay the refundWe are still waiting for our refund, they won't respond to our email or contact form. All went well hope its the same when we arrive in Barcelona. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you.
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