Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. We make no representations or warranties about the quality of your watching experience or your display. We can't reclaim the money and issue the refund to a new card for you. Create an account to follow your favorite communities and start taking part in conversations. This content may be old or outdated. SAFETY AND SECURITY. I consent to TicketPlan using health data that I submit with this refund application for the purpose of administering my application, which may include sharing health data with insurers. Despite these risks, Holder voluntarily assumes ALL known and potential risk and danger of injury and/or death from any cause, resulting from, in connection with, or incidental to the venue and/or event, including exposure to COVID-19. or was there no option for you? ', Beware of this fake Disney+ phishing email. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. E-mail address is required to create an account. It's all a fan needs, all in one app. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. NEVER AGAIN! XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. We hope that you have a great time at the show. Terms and conditions of sites linked to by or from the Service may vary by site. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Please make sure to review the terms and conditions that you will find on these third-party sites. The truth is that paying for insurance to guard against this is a waste of money. Reporting Fraud. Reply from AXS UK. Please note: The account holder is liable for bank charges levied by the receiving bank. Unfortunately, we will not be able to issue a refund on your ticket insurance. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. However, it is not clear if this would cover government advice. Can no longer attend Paid 182 for five tickets 36.50 for each open to reasonable offers Have five tickets in total Unable to refund or exchange 170. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. Pier Insurance Managed Services Limited are authorised and regulated by the Financial Conduct Authority with registration number 311798. In response to the criticism, Ticketmaster's parent company, Live Nation, announced an initiative Friday that will give ticketholders 30 days to request a refund once their postponed show sets a. If you feel that a charge has been made to your Payment Method in error, call our helpline or email our customer service department at [emailprotected]. Privacy Policy. The original invitation must be dated so that we can see when it was received, the date you are instructed to attend and detail the name of the person(s) required to attend. It may take up to 30 days before we are able to review your claim. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. We act as a sales agent for our Client. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. If you have purchased ticket protection through TicketPlan and wish to request a refund, please submit an application. The availability of tickets is subject to change. Therefore, we ask for: A completed medical confirmation form. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). (United States) Yes - If customer is prevented from attending because of a government mandate, this is covered. Why you might ask? Violation thereof is grounds for revocation, seizure or cancellation without refund. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. Booking Protect, a refund guarantee used by Festicket, says you'd need a positive test to get a refund in this situation. Just give the combo lock and your mobile ticket to one of us and we'll scan you out and hand you a $10 bill. Leave the Archive. Refunds for rescheduled events are up to the artist, team, venue, or promoter. If you have bought your tickets at the venue's box office? Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. Please check the policy documentation that was sent to you for any applicable cover limits, How many people are due to attend the Event, Names of ALL persons that attended/will attend the booked event, How many people are unable to/did not attend the booked event, Names of the people who are unable to/did not attend the booked event. Eventim's insurance provider, Great Lakes Insurance, specifically states that it does not cover any Covid-related claims - if you're looking for Covid cover when booking tickets on the site you'd be better off paying for additional cover elsewhere. This policy will apply regardless of how the error occurred. If the vehicle was recovered without use of a paid/insurance related recovery company, then we will require garage reports to confirm the date of breakdown and the cause. These fees and charges represent, among other things, the costs we incur in providing our goods and services to you. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. When you click on a retailer link, we may earn affiliate commission, which helps fund our not-for-profit mission. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Latecomers may be seated at the discretion of Client or venue. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. There may be circumstances in which we make your tickets available for your collection at the box office of the venue at which the event will be held. Event date, time, talent, participants and rosters are subject to change without notice. Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. We also give them access to 24/7, multilingual . Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. who has the best covid cover for travel insurance? With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Listings are not considered retracted until they have been processed and a system confirmation has been issued. If your account is closed and you haven't had the refund within 15 days, please contact your bank/credit card issuer as they will be able to locate the refund and transfer it to your new account. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. AXS Help Center Buying Tickets Ticket Insurance Ticket Insurance What is ticket insurance? TicketPlan cannot be held responsible if incorrect banking details are provided. Please note that further documentation may be required following our review. To help us process your application quickly, please share as much information with us as possible and attach supporting documents. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. Footer.languageSelector.ja-jp.region If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. Here's a summary of what five of the biggest ticketing sites offer: Festicket told us Booking Protect covers consumers if they have Covid-19, if they've had a bereavement due to Covid-19, or if they've been made redundant. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Skriv ner vad du frskte gra nr det hnde samt din IP-adress och Request ID som du finner hr nedan. Pick your exact se. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. By purchasing or accepting tickets to an event or other item on the Service, you agree to be bound by the terms and conditions and other rules of our specific Client and the venue where the specific event is being held. What does insurance on concert tickets mean? Hey did you end up filing a claim with Amex? I purchased my tickets with my AMEX can I make a claim with them and get my money back? Because we do not guarantee the authenticity of tickets purchased from any non-authorized third-party reseller (such as brokers or individuals), we recommend that you purchase tickets directly through AXS, our Client, authorized partners or from the venue box office to ensure ticket authenticity. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. If I have Allianz ticket insurance and miss an event, can I get a refund? This has enabled close to 1,000 customers to obtain full refunds since the start of the pandemic. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. OH MY FUCKING GOD! AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. All ticket prices for events that occur in the United States are stated in U.S. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. Performed analyses related to call center and ticket insurance costs. Holder must possess a ticket to enter the property or venue listed on the ticket. The site owner may have set restrictions that prevent you from accessing the site. Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Did the same happen to you? Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . Fan Update. Testimonials Seller fees on the Service may vary. Tickets may not be used for any contests, sweepstakes, or promotional or commercial purposes without the prior written permission of AXS, the Client, or applicable party relative to the event. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. If you are unable to find tickets or parking rights, please check back again. Before checking out, the website advertises to users that they will refund you if you cancel for any reason but this is a complete bull crap! We act on behalf of a seller (our Client) when selling Primary tickets. AXS has cancelled the ATP finals at the O2 in November 2020, because of COVID. Gigs and Tours told us its terms and conditions are accessible via its site homepage and are listed at the time of booking. PROMOTION RESTRICTIONS. Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. For those fans who weren't able to get tickets, we have added you to a wait list and may notify you if tickets become available. Listings will be deemed to be in effect from the time the Service processes the listing action until the earlier of (i) the time the Service processes the expiration or withdrawal of the listing or (ii) the time the System completes the processing of a retraction action for that listing. follow our steps to get a refund from a ticket seller. Let us know what you were doing when this page came up, plus your IP and request ID According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. Terms, conditions, and exclusions apply. Press question mark to learn the rest of the keyboard shortcuts. - AXS Help Centre How can I make a claim for my Ticket Insurance? A per-order delivery fee may also be assessed, depending on the delivery method. In some cases, you may be able to avoid certain charges by purchasing tickets directly from the venues box office. If the event is rescheduled, we'll advise what options are available to you. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. We see your preferred language is English (United States), would you like to stay on, terms and conditions of the MLS home team, https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html, Change your location by entering a City, Zip or Postal Code, View All Arts & Family, Hey! Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place.
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