I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? They take your money and hope you forgot about the order because they'll never say anything unless you reach out, Hi Colleen, HOW DO I CHECK DELIVERY STATUS OF MY ORDER? We ordered a dress on 9/6. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. HOW DO I CHECK DELIVERY STATUS OF MY ORDER? Among its many cover versions, a 1974 recording by Elton John - with a guest appearance by Lennon - was a number 1 hit in the US and Canada. Thanks for your feedback. I threw out all the clothing. It said delivery between 9/30 and 10/12. We would love to help assist you with this issue. Help and support; Contact BT; Back. 0333 7591 018. She responded quickly and answered all my questions. Don't take the risk and give them your money. Closed now : See all hours. Upon receiving your order, we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Please emails us at resolution@lucyinthesky.email so we can better assist you. We're so sorry to hear that your order had quality issues. - Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. Unfortunately many people fall for their intentionally obtuse return policy, but from someone who had a valid return, it took over a month to get my refund returned to my credit card, and I only received it then because I reached out to support multiple times. We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. -Kate. Cassandra M. went beyond. Lucy In The Sky consumer reviews, complaints, customer service. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Us either! Both dresses arrived back to back and they looked nothing like it did online. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Please let us know if we can help any further. Lucy never replied to me or PayPal. Lucy in the sky did not inform me back in November, that the dress was not in stock. All such rights are reserved by www.lucyinthesky.com and its licensors. Delivery date was Feb 17-24th. Hi Hailey, The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Try the following: 0800 587 4005. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. You can also chat with Sky's Virtual Assistant on the Help Page to get the help you need. Byusing this Website, you consent to the processing described therein and warrant that all data provided by you is accurate. Business Profile Lucy In The Sky, Inc Online Retailer Contact Information 748 S Main St Los Angeles, CA 90014-2013 Get Directions Visit Website (213) 278-0968 Average of 282 Customer Reviews. We're so glad we were able to help with the return. LOVE THIS COMPANY Date of experience: February 23, 2023 Advertisement Rabene 1 review AE 4 days ago If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. - Kate, Hi Paula! . We're sorry to hear that you had issues with your order. Unfortunately after an order has shipped with USPS we cannot update a shipping address. -Kate. Please reach out to us for the advanced credit prior to making a new order! Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. -Kate. Calls to these numbers are free for Sky Talk customers, but for Eir customers' calls can cost up to 5.3 Cents per minute, plus a 9.7 Cent connection fee. They weren't prepared for homecoming season and got behind. CASANDRA M. was extremely helpful in seconds. O2 do tend to change them occasionally if they become oversubscribed. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. Number one rule--- if they don't have a number to call, do not give them any money whatsoever. Check out what 6,872 people have written so far, and share your own experience. How would you even know if something would fit or if you'd like the quality? As soon as you place the order, it is processing on our end. Hi Melissa, A cookie is a small file which asks permission to be placed on your computer's hard drive. Please let us know if we can help any further. Thanks for your feedback. We're so sorry to hear that you have not received your refund yet. I reached our to the company and got a fast response from them. Hi Addison, Thanks for your feedback. Service 527 . Besides that, the customer review rating on Better Business Bureau is 2.8-stars. Article created 4 years ago. You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. No! Sharing is caring! I ordered 4 items and once I received 2 of them and saw how bad the quality was. This company responds to reviews on average within 5 days. - Kate, Hi Chris! The dress did not fit correctly and they will only give you credit no refund. , over 6 weeks. Company is a scam that sucks money and slow on delivery even though all items stated are in stock. Either you embrace "diaper astronaut love triangle" or you don't . She was a total pleasure to work with. After using the chat, they told me that they wanted to cancel the order because the dress I had ordered had been out of stock and wouldnt be back in stock for another four weeks. We're so sorry to hear issues with your order. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. - Kate. lucy in the sky. GetHuman does not work with Sky's customer support operations, directly or in any . Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. My learning training provider was City and Guilds. Extremely disappointed and feeling like they stole from me. -Kate. You should check this page regularly to take notice of any changes we may have made to the Terms of Service. Thanks for your feedback. Hi Mike, Thanks for your feedback. I love Lucy in the sky ! Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, 2023 Trustpilot, Inc. All rights reserved. We'd suggest to reach out to us via our Live Chat during business hours for more specific information:) By December they were all expected to arrive, but none of them had even shipped. By placing an order you are offering to purchase a product on and subject to the following terms and conditions. Our regular return policy applies to all orders made through AfterPay. If all your styles have a 'Within 1 Business Day' shipping timeframe, you will see an FedEx overnight option at the checkout, which is guaranteed 1 business day domestically and 1-5 business days internationally (Monday to Friday). A store credit is automatically applied to an account attached to the email used for an order. They said they will refund me within 10 days without any explainations for their lateness. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. Business days do not include weekends or public holdiays. It was not the representatives fault, so she did great, but the company should do better in alerting guests. -Kate. The dresses didn't look anything like the photos. Get Sky Broadband - 08442 411 653. Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did. With no warning either time. We cover the cost of all domestic return shipping for all styles. I've been contacting Lucy in the Sky since 10/6/22 with another representative named Angela S. I feel both representatives were not handling this customer service issue in a timely or reasonable manner. It is an eligible payment method for all U.S orders over $35. Hi Elena, Thanks for your feedback. Return policy is awful and as slow. Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. -Kate. -Kate, Lucy in the Sky is an absolutely horrible company. Thankfully I was smart enough to purchase via PayPal and after 2 months I received my money back from PayPal. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. Great experience :). -Kate Sarika Pramod 1 review US 3 days ago Great experience! -Kate. We're sorry to hear about the sequin issues on the dress. I feel tricked and pissed off. I followed up again on Feb 22nd and they said ordered would not be delivered until middle of March. My advice to anyone. After using the chat feature, I found out that they wanted me to cancel my order for one of the dresses and give me store credit for it (not even a refund to my original form of payment) I was understanding, because they told me that the other dress that I ordered was on its way in the next 2 to 4 weeks. Call costs from other providers will vary. Do you agree with Lucy in the Sky's 4-star rating? I unfortunately missed the return window for the dress, but thought I would ask anyway just in case. | Read 5,961-5,980 Reviews out of 6,594 Please email us at resolution@lucyinthesky.email if anything else. Did all refunds go to store credit or were some people able to get a full proper refund? The stated ship times cannot be altered with the delivery method. I'm so frustrated because they don't have a phone number. You should check this page from time to time to ensure that you are happy with any changes. From time to time, we may restrict access to some parts or all of this Website. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. We're so sorry about the delayed style. We'd love to assist you further if you need help with returns. I was told I could pay the difference on more expensive dress that may be able to be delivered faster. You can choose to accept or decline cookies. - Kate, Hi Gosset! Over 90% of Sky customers seeking help quickly get it through the available online channels. We have no idea when the dress will arrive or if it will arrive on time. The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. You will see an option to automatically apply any store credit you have available on the Payment section of the checkout page. BROADBAND. Shop now at www.lucyinthesky.com. You can reach out to us via email at shop@lucyinthesky.email or via Live Chat during our business hours. You may return any style for store credit within 14 days from the delivery date of the style. - Check in with your local post office, as packages are often held there for pick up. We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know at shop@lucyinthesky.email if you have any complaints or comments. We're sorry to hear that you had issues with your orders. Now my daughter has no dress for homecoming and we are scrambling. If i order now when i will receive it? Thanks for your feedback. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. Contact BT for help and support with your BT broadband, TV, home phone or mobile. would it arrive by october 26th? Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Please email us at resolution@lucyinthesky.email so we can assist you further. Lucy in the Sky has a consumer rating of 2.82 stars from 1,067 reviews indicating that most customers are generally dissatisfied with their purchases. Do not order from here. Lucy has a story. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. We also ensure all reviews are published without moderation. International delivery is 5-10 business days. Our small is generally the equivalent of a US Size 2. This may prevent you from taking full advantage of the website. I know it's still only Nov. 15 but I do not think this dress is coming. Lucy in the Sky is an arty mess that is trying so hard to say something profound but loses the very appeal of its source material. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. Overnight orders shipped Friday will be delivered Monday. I HAVE MY TRACKING NUMBER. I absolutely love Lucy in the Sky's Customer Service!!! It was nothing like the picture. For further information, please visithttps://help.afterpay.com/hc/en-au/. After an order is shipped, delivery is 3-5 business days domestically, and 6-12 business days internationally, with regular shipping. what is the average shipping time? . 1200 Wall Street, Floor 2 Article created 4 years ag If you have any other questions, feel free to reach out to us at resolution@lucyinthesky.email:) You either have to be put in a que in live chat with at least 100 people ahead of you or wait 48 hours for someone to respond to your email. 0800 230 0202. They have horrible customer service and cannot call because it's a bogus phone number. We ship to just about every country in the world - though if you can't see any shipping options for your country, send us a message via the 'contact us' form and we will see what we can do. We'd love to find a resolution You can email us at resolution@lucyinthesky.email for further assistance. The woman who emailed me back gave no explanation to why my dresses didn't come and only told me that she cancelled my order. It has been such a negative experience. where you can enter your landline number to check the service. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. - Kate. I would never recommend purchasing from this company unless you don't care if you ever get the item. Trying to do a quick exchange because you can't do returns and my daughter needs a replacement dress within 2 weeks. We want to make sure that this refund goes through immediately. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. I have a very box shape body but this bran hella create lavish looking dresses for my body type. 2. Im very disappointed. -Kate. I had a few concerns about my order and my online team member Danielle M. was very helpful. 6) Actor William Shatner also covered the song in dramatic, spoken-word style. Casandra is literally the best person everI was struggling on how to figure out my store credit because I couldn't find the email but she merged my credits for me and helped me get my money back!! This has been quite frustrating. They are absolutely, THE VERY BEST!!!! Super fast and helpful; won't hesitate to order from the site/company again! They don't offer refunds, only store credits and when you use the store credit to buy something you have to pay for shipping and the item never arrives. 5726 Solutions. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. -Kate. Lucy in the Sky, Inc may change this policy from time to time by updating this page. I foresee no dress, no money returned and no reply. WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Only store credit even though clothing size is not standard. Annoying, right?! I had an issue with my dress being see through and needed a replacement soon for an event. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. Takes forever to ship and zero response from Customer Service, Late delivery, low quality and useless customer support. Terrible return policy. I am so disappointed and will NEVER ORDER AGAIN! We may also send you from time to time (by email) information about products and services and details of promotions and special offers from Lucy in the Sky, Inc. In order to have an account with AfterPay, you must: - Have a valid and verifiable mobile number, -Use a US Mastercard or Visa credit or debit card to make a purchase. UNTIL I DECIDED TO SHOP AT LUCY IN THE SKY[redacted] ::: I placed 2 orders with this store; 1st: 29/04/2016 order ID . -Kate, Best part is, I still see ads on Instagram for this item which isn't even available. Thanks for your feedback. Back in London Lucy has a choice - stay with James or pine for Nathan, who's far away. Anyone can write a Trustpilot review. So glad we were able to help! Sorry to hear that you had trouble reaching out to us. Hi Mandy, You can only email and live chat with them. The dress we purchased did not fit at all like the photo depicted on the site. We do specifically outline the estimated delivery time on each individual product page once a size is selected. To name a few, the wrong item was delivered, the package took over a month to be shipped, and customer service was unprofessional and slow. This policy is effective from 01/01/2016. Lucy in the Sky Liverpool Claimed Review Save Share 333 reviews #16 of 1,353 Restaurants in Liverpool Cafe British Vegetarian Friendly Exchange Street East Unit 2, Imperial Court, Liverpool L2 3PQ England +44 151 236 9447 Website Open now : 09:00 AM - 3:30 PM COVID-19 update: See the added health and safety measures this property is taking. I am beyond disappointed in this company and its respect for its customers. 172 reviews #3 of 27 Restaurants in York $$ - $$$ American Bar Pub. The quality of clothing is so bad. Also no updates on arrival or even if I will ever get it. Beyond disappointed. Best advice for those who are still waiting for their money back is to reach out to your bank and let them deal with this company, customer service will not help you.
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