Guests with independent flight plans, who have purchased transfers on the day of embarkation through Holland America Line, must advise us of your air schedule at least 14 days prior to arrival to receive the transfer service. A determination as to whether the located fare is identical to the original booking will be at HALs sole discretion. Please dial 911 in an emergency. Certain ship transfer operations (e.g., during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. From Canalettos authentic Italian cuisine to the Pinnacle Grills steak and seafood, youll experience an amazing culinary adventure. By Mobile Phones: Holland America Line, through an agreement with Wireless Maritime Service, proudly offers an advanced roaming network onboard all Holland America ships allowing you to make and receive calls, send and receive text messages and access emails and surf the web while at sea using your own mobile phone and telephone number. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. What will you do today? While every effort is made to assist guests, we are unable to provide crew members who can spend all or most of their time working witha single guest in order to address ongoing special needs. From time to time guests encounter transportation delays in getting to their cruise ship. Do Not Sell or Share My Personal Information. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. 150th Anniversary Celebration | 2023 Cruise Deals | Holland America Line. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. No. Cruise lines are no different. No, the cash deposit is the same as the credit card deposit. This could result in legal proceedings. Alcoholic beverages will not be served to guests under age21. Guest Services staff will provide you with details on the times and meeting location where staff will be available to assist you in disembarking the ship. Holland America Line's 150th Anniversary celebration continues with a sweepstakes that runs through March 31, 2023. Shipboard credit on a Holland America cruise can be used for almost everything onboard your ship, including spa treatments, specialty restaurants, shore Please be sure you understand the requirements for a service animal to disembark in each port of call. Your seating assignment will be noted on your guest card upon boarding. There are two or more people in the cabin, then the charge will be significantly higher than $13. WebAn envelope. I travel for both business and pleasure, and hotels and rental car companies have signs on their counters explaining the holds, and the implications of the holds for debit cards. The daily Crew Appreciation charge is $16.00 per guest per day for non-suite stateroom guests and $17.50 per guest per day for suite guests. For more information contact Royal Ocean Events at 1-888-475-5511 or 1-604-940-1181. Holland America Line's baggage policy is further detailed in the baggage section of your Cruise Contract. PLEASE NOTE: It is your sole responsibility to obtain and have available the proper travel documents that are necessary for your travel, including all costs related to arrangements to obtain entry to countries you visit and re-entry to your destination country. Religious services may not be able to be held on embarkation/disembarkation day. will be located near the entrance to the pier area where you will be checking in your luggage. https://book2.hollandamerica.com/protocols/, Download the Holland America Line Navigator App, download the Holland America Line Navigator App, Do Not Sell or Share My Personal Information. On Grand Voyages when suggested attire is Formal, suits or dresses are recommended. Allsuch requests should be made before sailing through your travel advisor. Bring your travel and health insurance information and have it handy at all times. She did not know until I - the worry wort of the family - spent countless hours up late at night researching (much like tonight ;) ) and reading the HAL website. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ships scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to a, Express Docs including your Boarding Pass, Port Day:8:00am - 10:00am | 4:30pm - 6:30pm, Sea Day:9:00am - 12:00nn | 3:00pm - 6:00pm, Embarkation/Disembarkation Day:8:00am - 9:00am | 5:00pm - 6:00pm, Casino-smoking is allowed in designated areas for active players only and only when outside of 12NM from the Netherlands. We actually forfeited money on one cruise because we were comped tips, internet and a drink package. At the center is Music Walk: an exclusive collection of performances. For many years we have emphasized environmental stewardship and conservation in our operations. In the evening youll find a wide variety of music and entertainment, award winning production shows, theme nights, movies and more! the vessel leaves. WebThe Holland America Line Navigator App is your indispensable tool for cruise planning, embarkation, managing your onboard experience and booking shore excursions. For this reason,guests are encouraged to obtain travel medical insurance prior to travel. Some countries impose an arrival or departure tax, which cannot be included on an airline ticket. What you need to know before you go on a Holland America Line cruise. You may also choose to send an email message to: hollandamerica@cibtvisas.com or visit their website at https://cibtvisas.com/hollandamericaline. In most cases this is paid by each guest upon check-in and may have to be paid in the local currency. Any excess deposit will be refunded to you at the end of the cruise. Our TSA-approved partners will take your luggage directly from the ship and deliver it to your outbound aircraft. Our As You Wish dining lets you select the venue and style thatsuits you. OP-we had a lot of OBC on one of our recent HAL cruises and didnt think wed spend it all. or CDs. Onboard Credit is in USD, is neither refundable nor transferable, and has no cash value. Points can be applied towards statement credits, onboard amenities, gift Your information is encrypted, secure, easily updated and ready to email or print for yourself, family and friends as often as you wish. Manage your cruise with our free app! The Elite Beverage Package includes wine, beer, spirits, cocktails, non-alcoholic beverages, sodas, bottled water (sparkling or still, 400ml or less) and coffee. The Crew Appreciation charge is paid to Holland America Line team members and represents an important part of their compensation. But after reading the above post it looks like I will have to have the full 420.00 I'll check this out againOn Carnival I only needed to put down the 200.00. Holland America Line Extends Military Onboard Spending Money Offer to Canadians; Now Includes First Responders and Healthcare Heroes for Select Cruises Holland America Line offers a limited number of staterooms designed to be wheelchair- and scooter-accessible. I'm not sure why this "issue" crops up every other week, and people go berserk. Fitness Center: To help you stay in shape, all Holland America Line ships are equipped with a fitness center that offersboth aerobic and strength-training equipment. For safety reasons, travel irons, and electric water heaters/kettles may not be used in your stateroom. Please Note: There are restrictions on consuming alcoholic beverages brought on board the ship; please refer to the ALCOHOLIC BEVERAGES BROUGHT ON BOARD section. From the moment you step aboard one of our spacious, mid-sized ships, you'll feel the difference. All HAL approved OBCs were "use or lose" credits and were used first before any TA credits. The Casino is not open in port and certain restricted waters and you must be 18 or over to play. Upon embarkation, please make sure you watch the Safety Video on your stateroom/suite TV. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill and one night at Canaletto. of getting by a scooter left in a hallway. I have $550 onboard credit from different sources for a 14 day cruise. Fares are applicable on select 2023 and 2024 departures, excluding Grand Voyages and any voyage lasting 3 days or less. If you choose, continue the journey into the Yukon on your Alaska cruisetour. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. For folks who can't cover this much hold, a cash deposit of less money can be used. We have a great responsibility to safeguard the well-beingof people and the oceans we sail upon. We offer a fully digital service bringing you the latest in high quality, photographic products such as Joe Craig Black Label Art Photography, an exclusive portrait service for Holland America Lines guests that redefines cruise photography sittings are limited so please book early. I dont think weve paid attention before (obviously not!) Guests with pre- or post-cruise hotel packages may want to bring converters and/or adapters for their hotel stay. After an absence of seven days or more, Canadian citizens may bring back to Canada up to CAD750 worth of duty-free merchandise, which may include a maximum of 40 ounces of liquor or wine and 200 cigarettes. Infants must be at least 6 months of age at the time of embarkation in orderto sail. Other restrictions and exclusions may apply. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. You will be able to leave a comment after signing in, By For the safety of all guests and crew, scooters and other mobility equipment need to be securely stored and charged in the guests stateroom and not in hallways or elevator lobbies. Thefollowing companies have been approved for all oxygen and/or oxygen equipment being delivered to a Holland America Line ship: Phone: 1-800-513-4515 (locally at 1-954-585-0575), Email: info@specialneedsatsea.com Website: specialneedsatsea.com, Phone: 1-877-478-7827 (locally at 1-780-986-6404)), Email: reservations@scootaround.com Website: http://www.scootaround.com. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. Discussed here very regularly. You are responsible for complying with the policies. I know because I checked. Safety begins with the design of our ships. ), after handling money and pens, and after using the restroom. Mosquito-borne Illnesses:Malaria, dengue fever, yellow fever and Chikungunya are found in many tropical and subtropical areas of the world. Important: Do not pack your passport, medications, Express Docs or electronic airline tickets in your checked baggage. I have a $25 OBC per pax. What can I use it for beside food? Souvenirs can? Tips? A credit card is required for all inbound phone calls to a ship. For information on alternative transportation arrangements and associated costs, please contact ourGuest Accessibility Department. These requirements are established by the countries you are visiting and not by Holland America Line. on board. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Because our the kids just got their first creditcard with a $500 limit they will not be able to use their own card, the operator I talked to said they will needto get the card reapproved for at least $840. Telephone: At some point in your travels you may experience an emergency. Verify that your identification and travel documents, medication, jewelry, camera, film, cash and other valuables with you in a carry- on bag and will be available at all times. electronic equipment, hearing aids, electric wheelchairs, scooters, binoculars, film, videotape, computer disks, audio disks, tapes or CDs should not be placed in the baggage you placed outside your stateroom. Please do not place your baggage over the emergency floor lighting. Shore excursion Reservation Agents are available Monday through Friday 6 a.m. to 6 p.m. (Pacific), and Saturday and Sunday 8 a.m. to 4:30 p.m. (Pacific). Gift Order items include a variety of alcoholic and nonalcoholic beverages, clothing, casino chips and flowers at very reasonable prices. For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround.
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