Return to Nav. Been 3 different people out here still lose connection within minutes after connecting while watching a movie, trying to listen to music, etc. Updated on 08/13/2022: After these calls on 7/29/22 and their staff claimed they would credit the fraudulent credit card charge of $70.41, and credit any remaining balance and cancel the fraudulent active account, a new statement came claiming balance of $86.74. I called and once again they said, ""Oops, I'll take that charge off right now." Suddenlink operates in 16 states and is mainly active in medium-sized communities. Suddenlink. Like most people I work from home and this is completely unacceptable. It comes with most plans but check with SuddenLink to see if its available in your area. Internet 1 Gig. 891 Streetman Rd. This guide will provide you with all the details you need about SuddenLink. YEARS IN BUSINESS (972) 636-4444. Google does maps best. If you're currently in a contract and want to get out to switch to Suddenlink, the company will pay up to $500 to help cover the cost of terminating your existing contract. Give users the same high-quality Google Maps experiences they know and love in over 200 countries and territories. *Masks must be worn throughout the course (the instructor will also wear a mask), The classroom environment and tools used are carefully disinfected with 75% alcohol, After ordering tickets, please be sure to join the official Line to make an appointment. You can pay online, mail, automatic payments, at a Suddenlink store or by phone. 3000 Charleston Town Center, Charleston, West Virginia - WV 25389. You are welcome to visit the world's famous scenic spots. The teacher will demonstrate, explain and guide step by step, You can make your own baby hairy kids or various patterns by yourself, If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly, The finished product of this class: carpet x1, Single frame size: about 4545 cm, you can make the pattern you want, Double frame size: about 6060 cm, you can make the pattern you want, In order to ensure that all participating students can bring home the complete work, please refer to the above "How to choose the picture file?" If you cancel your Suddenlink internet service, you must return your equipment or pay for it. Yes No. Pricing per month plus taxes for length of contract. And if you are set up on automatic pay, YOU ARE SCREWED! . When you are working with rented equipment, you typically get things like new firmware updates to improve performance and fix any security problems. Database of Suddenlink stores, factory stores and the easiest way to find Suddenlink store locations, map, shopping hours and information about brand. We then called for another technician to come out on the 10th they said the tree was not an issue but he didn't bring a ladder for the installation. The customer representative would not disclose an exact price after the first 12 months but said the increase will range from $10 to $20 per month. Wouldn't let me talk to a manager. I want to cancel." . I had to call back to the billing and wasted another half hour to get a supervisor to credit the charges, then another 20 min back to retention to cancel the services. May 22 2022 I received a bill for $100.00 for service from May 15th to June 14 2022. Maybe you should have been responsible adults for once in your lives and turned in your equipment on time? Tue. Thinking now I don't owe any money. Click here to learn more. We can help you get SuddenLink's attention and get better help faster. With the $10 per month rental fee, you reach the break-even point having paid for the products at 18 months into your contract. I have been with Suddenlink about a year and a half. disconnection/billing/returning equipment. Choosing it was an obvious choice.. Ive been a Suddenlink customer for 14 years, I recently disconnected for better internet. Feel free to message us back directly at BrandReviews@alticeusa.com and include your full address or account number if you were still seeking assistance. I thought this odd and hung up. We appreciate you taking the time to share what happened. Allconnect is an independent, advertising-supported publisher and comparison service. Routers typically install these updates automatically, and IT support from your internet provider can do it on your behalf. Get directions. Why should you choose Allconnect? We value your privacy. Can I rent a router/modem from Suddenlink? Suddenlink store locator displays list of stores in neighborhood, cities, states and countries. It's a horrible company. On average, monthly rates range between $35 to $75 a month. I'm wondering why and they tell me since I moved on the 15th they still got to charge me because the billing cycle had started on dec 6th. Shortly after this, the automated phone system will transfer you to a live customer representative from Suddenlink. Next time I will listen to the reviews posted out there. Contact a location near you for products or services. So I am wondering what would be the reason of giving them out. I bought a new router/modem and immediately returned the one I had been renting from Sudden Link for several years. Hey, Tetiana! Commissions do not affect our editors' opinions or evaluations. Do I need both? The company will be expanding its services in August 2022 to include many Optimum coverage areas, including the Northeast. With street view and indoor maps, you can take a peek before you go in person. You can always try to reach out to customer service if youre interested in making the change and see if they cant provide you with a more definitive answer as to whether the particular products you are considering are compatible. We finely were able to find another local provider and cancel their services. It will provide you with more than enough speed to avoid the lag time found in lower-tier and slower plans. Call center hours Mon-Fri 7am-5pm PST. Additional fees and terms may apply. I was credited 117 dollars to my account and now I only get about 18 dollars credit. Suddenlink billed my credit card for $100.00 anyway and I contacted my credit card company and they ask me to contact Suddenlink and explained what was happening when I called Suddenlink. We pride ourselves in delivering 24/7 customer service with over . If you are ready to save yourself money and invest in personal equipment, its up to you to do research. FAQ. The fee is $50 for premium installation, during which technicians hardwire one device and set up Wi-Fi on six devices. Canceling because of service, price or simply moving to a new area? Or even negative stars. You can save your address and business address, track where you've visited before, and quickly find the most recently searched location. For help packing or creating a shipping label, visit a FedEx Office, FedEx Office at Walmart, FedEx Authorized Ship Center, Office Depot or Office Max. 1505 S Glenburnie Rd. Companies have different return options to choose from. Please try to arrive 15 minutes early. Say "Home" or press 1. Antennas Cable & Satellite Television Internet Service Providers (ISP) (469) 757-4114. Almost three weeks later of this extremely annoying hassle someone sends an email stating that they are aware that we have been contacting customer service and to please call or email. Suddenlink doesn't have any contracts or data caps. Not cool, but OK. A few months later and I saw the charge was STILL there. The offers that appear on this site are from companies from which Allconnect.com receives compensation. Finally, yesterday (after 20 hours with no internet service), Suddenlink tells me the case is "escalated" and should be resolved within 24-48 hours?!?! Previously, SuddenLink offered internet plans in 17 U.S. states, primarily in the Southwest, Midwest, and Southeast. Information provided on Forbes Home is for educational purposes only. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Attach the label.Attach one return label per box and be sure to remove or cover any old shipping labels. Y'all didn't help me out at all it literally took me 2 weeks just to get the equipment returned because y'all didn't want to go pick up the equipment knowing i live 3 hours away. Filters. Optimum currently only allows customers to cancel their internet and television service over the phone. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Submit a complaint and get your issue resolved. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini . Does Optimum charge an early termination fee? You might need to either transfer your service or cancel it. Optimum Store Locator. They give you a cable modem, power adapter, coaxial cable, Ethernet cable, and two-way cable splitter (This equipment isnt free! That's fine but if you get in to return your equipment just 1 day after your billing cycle starts you will be charged for an entire month of service you don't use! Thank you for your feedback. Im signed up for Suddenlink service, what equipment do I need? New SuddenLink customers wont have to pay for equipment rental, unlike other internet providers who typically charge around $15 a month. Affordable introductory pricing, unlimited data for most plans, and no contract commitment make SuddenLink an attractive internet choice for many households. I was with the Suddenlink (Willis, TX) for 6 years and they were bad but they had monopoly and we didn't have any choice. YP advertisers receive higher placement in the default ordering of search results and may appear in sponsored listings on the top, side, or bottom of the search results page. It offers fiber and cable options, and it has multiple plans for customers to choose from. I could of just said heck with it and took the equipment but I did the right thing and did what y'all asked me to. Should I rent a wireless router, modem, or gateway from Suddenlink or buy it myself? Pack up the equipment you're sending back to us. I asked to get a admin on the phone that can answer and of course they can't. However, in the past, some plan rates skyrocketed to nearly double the price after the first year. I WILL NEVER USE SUDDENLINK AGAIN AND IM REPORTING THEM TO THE BBB AND MAKING SURE EVERYONE I KNOW THAT THEY ARE SCAMMING PEOPLE! I did all that stuff just so I won't be charged and I'm still being charged. That you could make it resolved in a few days is wonderful. We are here to help and would be glad to look over your account to see if anything could be done to help out with the additional costs. Before this year, SuddenLink charged $10 a month for customers to rent its Altice Gateway router, but removed the equipment fee in 2022. Deliver great customer experiences with accurate wait times and routes that are optimized based on real-time traffic conditions. Ask us about our "no box or no label" and Group Ship programs. 3. However, plans and pricing can vary depending on where you live. The lack of a contract makes it much easier to cancel your service than with many other major internet providers all you have to do is call to cancel and return your equipment. All content on this Web site is proprietary. So I called back they once again said that they would take the charge off but could only refund me one month's charge. Read different. 20. A modem? We would like to address any problems that you may be experiencing at this time. . On the other hand, as SuddenLink joins the Optimum family at the end of 2022, the provider might see a bright light at the end of the tunnel and become one of the best fiber internet providers. Streamlined simple shipping. Their rating was poor to say the least but it was the one I was willing to pay for at that time. Suddenlink doesnt have any contracts or data caps. Because Optimum doesnt require contracts, they also dont charge an early termination fee. poorer customer service. Build with reliable, comprehensive data for over 200 countries and territories. Then press 'Enter' or Click 'Search', you'll see search results as red mini-pins or red dots where mini-pins show the top search results for you. Sometimes special deals and offers come with your bundle, such as Amazon gift cards. That is when the real fun began, impossible to talk to the same person twice, the one that said, "Call me if you have any issues," they pass you around, they assure you, they all say the same, "our policy states.." "Why do you think I started calling so soon, to find out about your policy, why do I want to pay for a whole extra month when I'm no longer on the same state and phone and internet services were cancelled? All right reserved.FairShake Inc.2323 BroadwayOakland, CA, 94612Tel: (510) 937-3247, Suddenlink: Renting vs. Buying Your Router, Modem, or Gateway. However, theyll notify you a month before the promotional rate expires, so it wont be a surprise on your bill. 37. I'm a college student I don't have money just to give away like that. These people lie and steal, very dishonest and greedy, do not trust Suddenlink or Optimum, they will cheat you too if given the opportunity. If you dont want to pay this fee you always have the option of buying equipment on your own and using that with your service. Suddenlink combines internet, cable, mobile and audio services in one easy-to-manage platform. Because the just take a payment for a month of no use! All around worst providers ever. Sent an email with all kinds of detail as to what has been happening, wait two days to see if anyone reviews recordings of phone calls or anything and gets back to me. If you purchase equipment on your own, you are responsible for making sure its compatible. Reach out to customer service if that doesnt work. Should I rent a router/modem from Suddenlink? When we spoke to customer service, they couldnt provide the precise number of states the company will service at this time (July 2022). The introductory rate of forty dollars was the reason. What is the typical cost to rent a router/modem from Suddenlink? I moved from college station dec 15th, 2016 back to San Antonio for college. Terrell (1) Tyler (2) Victoria (1) Willis (1) 1-866-347-4784. But a couple months later I realized that the charge was still there. Reach out to customer service if that doesnt work. Phone call from Suddenlink said I need a label to return equipment. Get expert advice on your home, design tips, how much to pay for pros and hiring experts, delivered to you daily. Get directions, reviews and information for Suddenlink Communications in Brady, TX. Along with internet and TV options, Suddenlink offers mobile services through its parent company, Altice USA. . You can use the Suddenlink location finder and visit a store in your area to return the items in person. First dial the customer support number: 1-877-694-9474. Scale confidently, backed by our infrastructure. Suddenlink internet requires a modem and router. I'm currently looking at different options for internet. I started using suddenlink about two years ago. Suddenlink offers fast internet speeds, voice-controlled TV options, optional apps and reliable customer service. Speeds may vary. We verified pricing and speeds for service in White Plains, NY. This review was chosen algorithmically as the most valued customer feedback. Please reach out to our team at BrandReviews@AlticeUSA.com and provide your account info. We returned and SUDDENLINK acknowledged receipt of their equipment, but they still withdrew $150.00 from our . From 18:01, an overtime fee of half an hour will be charged. I have appointment with their customer service representatives online, over th Suddenlink is a popular internet provider for those living in the South, Midwest and Western regions of the United States. Be the first one to find this review helpful. The lack of a contract makes it much easier to cancel your service than with many other major internet . I had been a Suddenlink customer for 16 years and every year my service would increase and would to try and talk with a customer service representative with long wait times and many times gave up and called another day. We appreciate you leaving a review. I was having problems with the company for months. Search results are sorted by a combination of factors to give you a set of choices in response to your search criteria. Rockwall, TX 75032. Copyright 2023 Intermodal Association of North America. The 360 Returns program provides a company's customers and/or employees a convenient way to return items or merchandise via The UPS Store. 1.Build maps experiences throughout the world. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. We appreciate you leaving a review. of the UIIA. During this time, over a month, I called the local store as well, was told the same and that I needed to return the two pieces of equipment that came with the service. Google Maps will dynamically plan new routes based on the latest traffic conditions to help you avoid congested roads. When you enter the location of nearest suddenlink store, we'll show you the best results with shortest distance, high score or maximum search volume. Its easy to cancel Optimum internet and television service. *Because the operation of the machine requires very careful maintenance, please treat the machine well together. Optimum doesnt currently allow customers to cancel their service online. Suddenlink located in Charleston Town Center. How to return your Suddenlink equipment. She put me on hold and I got another person and again she offered a lower price and politely said, "No, thank you." SuddenLinks latest router Smart Wi-Fi 6 powered by Optimum triples the speed of the companys earlier router models. Our content is intended to be used for general information purposes only. Its a trip to the moon, a ticket to Mars, a bird's eye view of the Earth. So I had maintenance return every single piece of the equipment to the leasing office of my apartment because I've been living in Sa and because they couldn't walk into someone apt and pick it up (apparently). Ari Howard 3 min read. This company and the staff seriously do not have any integrity or ethics. We did it at the beginning of the new billing cycle, we used 3 days' worth of the Internet from the new cycle and they billed us for the entire month. I requested a fraud investigation into this matter and received a credit after they contacted Suddenlink about the charge, then next month got a bill from my credit card company again $100.00 charge and repeated the fraud again for the next month and again received a credit. Yes, you can rent the equipment from your internet provider. Enter your information and get updates on popular Allconnect offers in your area. Thanks! In 2022 Optimum bought them and got worse! Where can I find out about which modem to buy? So on and so forth, In response to the pneumonia epidemic, entering the workshop requires body temperature measurement and hand cleaning Termination date set up for a month after the equipment was return. So on July 5th that's what we did and there was no internet provided. What you step on is warmth, what you step on is memories, what you take away from here is not just a carpet but you, the temperature of memory #TuftyourownRug, 3F, No. Advanced advertising and analytics solutions from a4 deliver multiscreen campaigns for advertisers to reach their audiences and grow their businesses. Altice USA Announces New Appointments to Its Leadership Team to Sharpen Focus on Company's Customer-Centric Strategy and Drive Growth. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Pricing varies by location and availability. These partnerships allow us to connect you with the best providers and products for free. If it is still unfinished, you can entrust a teacher to complete it instead, the processing fee is $800, or take away the unfinished product directly. Well start sending you the news you need delivered straight to you. (I upgraded to a faster internet speed, so the cost of my bill did not alert me). Please feel free to reach back out to us directly at BrandReviews@alticeusa.com and include her full address or account number. Mon. Drop off the box.Securely seal the box and bring to Walgreens, FedEx Office or any authorized FedEx location. Empower your customers with accurate, up-to-date information. Very sneaky and not client oriented. Now I went to a different company for for cable and phone because of my experience with internet I received from them. Where? Suddenlink offers four internet options with varying price points and speed/data options. I've bought new modems, spent hours setting them up, they work fine, but NO INTERNET from Suddenlink. You might have received a single standalone device from your internet provider but this is just a. in a single unit. She writes about topics including budgeting, student loans, credit, mortgages, investing, broadband and insurance. With SuddenLink, residential customers can access max download and upload speeds from 100 Mbps to 940 Mbps in many areas. Reset Apply. Hi, Preston! Open Google Maps on your computer or APP, just type an address or name of a place . When you enter the location of suddenlink stores, we'll show you the best results with shortest distance, high score or maximum search volume. Thank you, you have successfully subscribed to our newsletter! More wonderful scenery is waiting for you to find. If drivers get held up in traffic, wait times get updated automatically, putting customers minds at ease. How do I know I can trust these reviews about Suddenlink? We are here to help and would be glad to further address this. My billing date was on the 14th of every month. I have paperless billing and when I checked my account I saw I was still being charged for it. That's when I started getting calls saying I owed money. Accept Equipment and Returns. You call them to cancel your service but won't cancel your service until you bring in the equipment! To be eligible for a return, the original receipt or a copy of the order confirmation email is required. Terms and conditions and restrictions apply. Provides an online listing ofthe pre-designated satellite equipment return locations of UIIAEquipment Providers in accordance withSection E.1.b. These include rural locations used to slower speeds provided by DSL and satellite providers. They then notified me that I will be charged the equipment fee. Please note that we do receive compensation for any products you buy or sign up to via this advertisement, and that compensation impacts the ranking and placement of any offers listed herein. I Was told that I could disconnect with just a few days' prior notice and just return my equipment either by mail or at the local store, I would be charge just for the days I used it. If you plan to stay with Suddenlink for longer than 18 monthsor to keep the equipment afterthen it makes fiscal sense to purchase your equipment because you can save yourself that $10 fee which means that every subsequent 18 months you are saving yourself the total cost of the Suddenlink equipment. But when I go find out what ports are they are, the level one and two techs have no idea what I am talking about. Overtime fee: $250/30 minutes billing. This was solved. Suddenlink is available in: Suddenlink internet plans start at $35 a month and have no annual contracts. The compensation we receive for those placements affects how and where advertisers offers appear on the site. Need help finding internet & TV providers near you? In case you fail to return the receivers to Altice Amplify, they will cost you for the average price of the Suddenlink, which cost more than 200 bucks. Plans and price points may vary based on where you live. Find a suddenlink stores near you today. Scale confidently, backed by our infrastructure. Find nearby nearest suddenlink store. It becomes your responsibility as per the contract terms . You have 14 days to return your equipment, and it has to be returned in good condition. Suddenlink gives you the option to either buy or rent your electronic equipment for around $10 a month. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Home site. Modem, or gateway from Suddenlink or buy it myself for cable and phone because of,. Reason of giving them out device and set up Wi-Fi on six devices Forbes home for... Return, the automated phone system will transfer you to find this review was chosen algorithmically the. The past, some plan rates skyrocketed to nearly double the price after first... Termination fee service than with many other major internet Suddenlink gives you the news you delivered... 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